J.R. Pain Management, LLC

Complaint: ***
I am rejecting this response because:I don't think I should be penalized 38%Julie NEVER told me she would refund after days or days, she just wanted to talk & tell me how to use the productShe led me to believe there were no refundsThe only reason I told her in Feb that it was better because I didn't want to talk to her againThis product has only been used maybe times with no resultsI purchased it for Restless Leg Syndrome only, no other pain spotsI could understand 10% or 15% restock fee but 38% is astronomicalShe told me that I could only get a refund thru her, is that correct? I really don't want to talk to her againCan you please try to get her to reconsider 38% restock fee! Thank you
Sincerely,
*** *** ***

The customer purchased the device on 1-11-18 and she was having trouble using it and I went over the directions. I had a 30 day money back guarantee and extended it to a 60 day guarantee so she could get used to using it. We extended the guarantee to March 11th.  She only communicated by text...

except for the first call in January after she got the device. According to her text she did not use it much in January. I followed up with her Feb 21 and she said Yes it’s better now Thank You. I assumed everything was ok. Then May 16 I get a request for a refund. My refund policy is only 30 days and I gave the customer 60 days. This TENS product does work if you use it regularly and as directed. It works for pain in many areas and if it does not work for one area it can be used in other areas. Sometimes pain can be in one area and the source of the pain in another area. This TENS works directly on the pain so it is a matter of finding the origin of pain.   Thank You,   [redacted]