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J. R. Pain Management

609 E High St Ste D, Jefferson City, Missouri, United States, 65101-3287

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Reviews Online Retailer, Reflexologist, Gift Certificates J. R. Pain Management

J. R. Pain Management Reviews (%countItem)

I had a good experience when I received reflexology.

I have trouble with my ankle from a previous head injury. My treatments with JR pain management has helped my ankle a great deal. I can tell the difference after every visit.

I felt more relaxed with less pain than before the Reflexology session. My feet felt less sore. I have it done regularly.

I had a good experience when I received reflexology.

I have trouble with my ankle from a previous head injury. My treatments with JR pain management has helped my ankle a great deal. I can tell the difference after every visit.

I felt more relaxed with less pain than before the Reflexology session. My feet felt less sore. I have it done regularly.

The owner is knowledgeable and has a pleasant personality.

The owner is knowledgeable and has a pleasant personality.

Courteous, kind, helpful, friendly reflexology business. She made my feet feel good. I have no negative comments whatsoever.

Courteous, kind, helpful, friendly reflexology business. She made my feet feel good. I have no negative comments whatsoever.

Julie does a great job with foot reflexology pinpoints areas of concern.

Julie does a great job with foot reflexology pinpoints areas of concern.

I ordered the *** from Julie in Jan, 2018. From day one, I didn't like it & wasn't helping my RLS. I texted her several times to tell her my concern & all she wanted to do is talk about it. When I ordered it I asked her if I didn't like it what would happen & she said she would work with me! I paid $450.00 for something that doesn't help me! Now she says it's been over 60 days & she won't refund. I contacted her several times within the 60 days window & all she wanted to do is talk about the wand, telling me what to do. Please advise. Thank you.

J.R. Pain Management Response • May 18, 2018

The customer purchased the device on 1-11-18 and she was having trouble using it and I went over the directions. I had a 30 day money back guarantee and extended it to a 60 day guarantee so she could get used to using it. We extended the guarantee to March 11th. She only communicated by text except for the first call in January after she got the device. According to her text she did not use it much in January. I followed up with her Feb 21 and she said Yes it’s better now Thank You. I assumed everything was ok.
Then May 16 I get a request for a refund. My refund policy is only 30 days and I gave the customer 60 days. This TENS product does work if you use it regularly and as directed. It works for pain in many areas and if it does not work for one area it can be used in other areas. Sometimes pain can be in one area and the source of the pain in another area. This TENS works directly on the pain so it is a matter of finding the origin of pain.

Thank You

Customer Response • May 18, 2018

Complaint: ***

I am rejecting this response because:I don't think I should be penalized 38%. Julie NEVER told me she would refund after 30 days or 60 days, she just wanted to talk & tell me how to use the product. She led me to believe there were no refunds. The only reason I told her in Feb that it was better because I didn't want to talk to her again. This product has only been used maybe 5 times with no results. I purchased it for Restless Leg Syndrome only, no other pain spots. I could understand 10% or 15% restock fee but 38% is astronomical. She told me that I could only get a refund thru her, is that correct? I really don't want to talk to her again. Can you please try to get her to reconsider 38% restock fee! Thank you.

Sincerely

I ordered the *** from Julie in Jan, 2018. From day one, I didn't like it & wasn't helping my RLS. I texted her several times to tell her my concern & all she wanted to do is talk about it. When I ordered it I asked her if I didn't like it what would happen & she said she would work with me! I paid $450.00 for something that doesn't help me! Now she says it's been over 60 days & she won't refund. I contacted her several times within the 60 days window & all she wanted to do is talk about the wand, telling me what to do. Please advise. Thank you.

J. R. Pain Management Response • May 18, 2018

The customer purchased the device on 1-11-18 and she was having trouble using it and I went over the directions. I had a 30 day money back guarantee and extended it to a 60 day guarantee so she could get used to using it. We extended the guarantee to March 11th. She only communicated by text except for the first call in January after she got the device. According to her text she did not use it much in January. I followed up with her Feb 21 and she said Yes it’s better now Thank You. I assumed everything was ok.
Then May 16 I get a request for a refund. My refund policy is only 30 days and I gave the customer 60 days. This TENS product does work if you use it regularly and as directed. It works for pain in many areas and if it does not work for one area it can be used in other areas. Sometimes pain can be in one area and the source of the pain in another area. This TENS works directly on the pain so it is a matter of finding the origin of pain.

Thank You

Customer Response • May 18, 2018

Complaint: ***

I am rejecting this response because:I don't think I should be penalized 38%. Julie NEVER told me she would refund after 30 days or 60 days, she just wanted to talk & tell me how to use the product. She led me to believe there were no refunds. The only reason I told her in Feb that it was better because I didn't want to talk to her again. This product has only been used maybe 5 times with no results. I purchased it for Restless Leg Syndrome only, no other pain spots. I could understand 10% or 15% restock fee but 38% is astronomical. She told me that I could only get a refund thru her, is that correct? I really don't want to talk to her again. Can you please try to get her to reconsider 38% restock fee! Thank you.

Sincerely

I bought the cp relief wand for my husband for Christmas. He had back surgery & knee replacement so has pain quite often. I’m prepared to give him an early Christmas present but so far he’s not experienced much pain.

J.R. Pain Management Response

Thank You for your review. It was a pleasure meeting you and if you have any questions when he opens his Christmas Present let us know. It will be handy to have around when hard to manage pain hits.

I bought the cp relief wand for my husband for Christmas. He had back surgery & knee replacement so has pain quite often. I’m prepared to give him an early Christmas present but so far he’s not experienced much pain.

J. R. Pain Management Response

Thank You for your review. It was a pleasure meeting you and if you have any questions when he opens his Christmas Present let us know. It will be handy to have around when hard to manage pain hits.

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Address: 609 E High St Ste D, Jefferson City, Missouri, United States, 65101-3287

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