JR Tobacco of America Reviews (2)
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JR Tobacco of America Rating
Description: Cigar & Cigarette & Tobacco Dealers - Retail
Address: 1515 E Broad St, Statesville, North Carolina, United States, 28625
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Review: This company took two orders from me on 8/29/15 after engaging in false and deceptive advertising. The company advertised "10 free premium cigars with every order, a $39.95 value" for orders placed on that day only. The company sent only 1 very cheap cigar worth approximately $.50 in each of my orders. After registering my dissatisfaction with the customer service department, Ashley E[redacted] asserted that was nothing she could do because it involved a promotional item. She was contacted twice.The order #s are [redacted] and [redacted] each of which charged me $5.99 for shipping totaling $11.98. Due to the dishonest and deceptive advertising practices of this company, I am requesting that that amount be refunded since I would not have placed the orders had I known these advertising promises would not have been honored. Even tough this ad has been purged from their website, I have a copy in email.Desired Settlement: Refund of $11.98 due to false advertising.
Review: On July 8th I order cigars and on JrCigars website the ad stated that a free light came with the order. Order number [redacted] and the item was ALHH5S - EDITION SAMPLERS - EDITION SAMPLERS: HONDURAN LOV. When the order arrived I did not receive the lighter. I contacted customer service and they stated that the website was in error and that the lighter was not included. The lighter was the only reason I order the cigar item as I needed a new lighter, and some cigars.Desired Settlement: I would like the lighter or a credit to my account to cover the cost of purcashing a lighter in their site.