J&R Transmissions Inc.

Complaint: [redacted]
I am rejecting this response because:NCFD’s ‘double-speak’ response to my Complaint is an excellent example of the manner that this company handles their Customer Service Issues. The Queen-size bed-set was not in its original plastic wrap. This bed-set came from the showroom floor. Yes, it did have some plastic wrapped around when they brought it in the house. The salesman had told me that the mattress had been on the showroom floor for about 3-weeks. When we were putting our bed linens on, we noticed that the cross-stitching along the sides of the foam top had all been popped loose, as if it had been used as a trampoline. When I think back to [redacted]’s statement, “That’s the mattress that I sleep on;” I wonder if he meant that literally. As for the bugs, my wife immediately called and informed one of the many managers that we’ve spoken to, and he "knew" what she was talking about. Now, about the recliner: If I had planned on buying a Custom-made recliner, I would have gone to Lazy-Boy. My wife found the chair that she wanted, we went to the back office to pay for it and were told, “Oh, no, you don’t buy that chair, you’ll be getting a new one, so here pick out the cloth that you want it covered with … and we’ll deliver it in 8-weeks.” How can we take delivery of yet another item from NCFD, when we are already being told you have the same rights as if you bought it at a Garage Sale?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was not contacted by them, the charge showed up on the credit card without explanation.  Only after contacting the credit card company did I fine out from them what the charge was for.  I then contact the store and they told me that they could charge me at any time since they had my signature on file.  
Regards,
[redacted]

Dear [redacted], I am writing in reference to customer [redacted] and his complaint he had with our company. Customer made a purchase on 12/13/2014 and when the customer made the purchase he also purchased a Gold Care Kit (Warranty on his merchandise for 5 years), at the time of purchase Mr....

[redacted] took this Gold Care Kit with him. When we were going through our yearly check list we had noticed that on Mr. [redacted]'s sales order that we did not make a notation that Mr. [redacted] took the kit with him so we did it on 01/18/2016. We had called Mr. [redacted] to verify he had the Gold Care Kit and he did and so we explained to him that we were going to charge his Synchrony Finance $324.70 because this is what he had purchased. Mr. [redacted] did not feel this was right and we explained the situation to him after Mr. [redacted] verified he already had the Gold Care Kit, we also explained to Mr. [redacted] that it was a clerical error on our part and he proceeded to tell us that then we should have to pay for our mistakes. Please let me know if you have any other questions.     [redacted]

hello, as we spoke I have updated info. with regards to angela myers sofa. this is my new email address. please inform me of anyway I can be of service

Complaint: 11977531
I am rejecting this response because:NCFD has done nothing to try and remedy this terrible and abusive situation. This bed will never be used by us and is standing upright in the bedroom (sealed in plastic) waiting to be returned to NCFD. Because of its condition (as delivered to us) and the tags having "SAMPLE" written in red felt pen, I wonder how many people have used this bed before it was sold to me.In the beginning of this dilemma, I was offered an in-store credit for it.Therefore, because I have received the recliner and it is satisfactory, perhaps we could trade that bed for another recliner like the one delivered last week.The cost is nearly equivalent, but we may need to pay a REASONABLE additional amount.
Regards,
Jay Cobia

Complaint: [redacted]
I am rejecting this response [AGAIN] because:Dear Revdex.com, WHAT IS YOUR PURPOSE? SO FAR, I’M NOT FINDING ANY RESOLUTION, WHAT-SO-EVER, ON MY BEHALF; NOT EVEN A HAIR. NOTHING! I’m still being bullied by this big business’s random “rules.”The only difference in participating in your seemingly endless online letter writing process, and our talking to NCFD on the telephone, is further reassurance on my part that they are . . . well . . . Con-Men with business cards, in a big brick building and professional looking business signs. Is it legal, in the United States of America, for a corporation to abuse people’s credit card usage in this way?What should I do next? Do I call the credit card company and report this as fraud? Perhaps, NCFD doesn’t see it that way, but it’s a HUGE investment for me. Do I call the newspaper? The news? City Hall? My hope was to buy my wife some comfort from the level of pain that she lives in. This bed and recliner were to last my wife for the rest of her life. I didn’t achieve my goal.  What I have is a wife that can’t leave the house because she hurts too much and is taking too many painkillers. What I have is a “slightly used” bed-set leaning against the wall in my disabled wife’s bedroom. What I have is a wife that can’t sleep in her room, because her old bed-set is 20-years old and also causes her too much pain. That is why we were looking for a new bed. What I have is NCFD’s “bug infested” bed that we wrapped in plastic, hoping to keep any more of those bugs from getting out. Even still, my wife is having nightmares that silverfish are crawling in her ears, her hair, her nose . . . . Regarding the yet to be received recliner: the chair that she chose in the store, is absolutely what she desires.  BUT, how can we gamble on this “business” (NCFD) leaving anymore furniture in our home? Especially when they already say that they WILL NOT - will not - stand behind the product. What if it isn’t stuffed like the floor model? What if it doesn’t recline like the floor model? Goodness knows that I don’t want another one of their floor models. Would it have Silverfish as well?
Regards,
Jay Cobia

I am writing in response to customer [redacted] about his issue he has with his Mattress. [redacted] purchased on January 6, 2017 and we delivered the King Size Mattress and 2 Foundations on January 7, 2017. [redacted] had called and spoke with his sales associate Robert Cabezuela about his King size...

mattress being uncomfortable. NCFD gave [redacted] an option to come back and re-select and [redacted] choose to re-select from a King size mattress to a Queen size mattress. We delivered the Queen size mattress on the 8th of January. When [redacted] took delivery of the Queen size mattress he called the store on the 21st of January complaining that the mattress is to soft and sleeps hot and he wanted a refund. [redacted] York who is our floor manager spoke with [redacted] about the issue and explained to [redacted] that we had already done 1 exchange with him and that NCFD does not take mattress’ back because of comfort issues. [redacted] then went on to state that we do not stand behind our product, [redacted] York explained to [redacted] that if it was a manufacturer’s issue we will stand behind it but not because of comfort issues. As for [redacted]’s refund, we were to refund [redacted] when we did the even exchange from the King size mattress to the Queen size mattress and that slipped through the cracks at our end. When [redacted] called the store on February 6, 2017 he spoke with [redacted] and within the hour we had refunded [redacted] $433.00 to his Mastercard ending in 0118 and we mailed a copy of his refund to the address we have on file for [redacted]. We are not sure where [redacted] thinks we owe him $630.00 but the King size mattress was $1098.00 and the Queen size mattress is $798.00 which is a difference of $300.00 plus tax. We also did a refund for the bed frame [redacted] purchased at $100.00 plus tax for a total refund of $433.00. (Sales tax for San Marcos 8.25%) When NCFD gets mattress’ from the manufacturer they are factory wrapped, we do not take them out of the wrap until time of delivery so we are uncertain where [redacted] thinks that the mattress has “silverfish” in the mattress. As for [redacted]’s Recliner, it will be delivered to our store within the next 4 weeks and when it arrives at our store we will then deliver it to [redacted]. Our store policy is: “[redacted] SPECIAL ORDER:  Customer has been advised that Special Order Purchases CANNOT BE RETURNED.  Customer understands these items are ordered especially for them and acknowledges they have taken the necessary precautions to ensure the features and size of product(s) meets the customer’s unique specifications.  Special orders cannot be cancelled.  Deposits are non-refundable and cannot be applied to other purchases.  Customer has been advised that NCFD does not control the manufacturing process nor the shipping time from the freight line, so an exact delivery date is impossible to pinpoint in advance.  It is not unusual for a special order to take estimated 8-12+ weeks to be received after the order has been placed with the manufacturer.  NCFD will make every effort to expedite shipment from the manufacturer, however, production and shipment is at the manufacturer’s discretion.” [redacted] initial off on our special-order policy so [redacted] understood our special-order policy at the time of purchase. [redacted] has a copy of North Carolina Furniture Direct Acknowledgement of Store Policies, it is stapled to the back of the computer-generated invoice we had given [redacted] at time of purchase.If you need any further information, please feel free to contact me.