JR's Bar & Grill

Sent: Tuesday, August 11, 2:PMTo: drteam ; drteam Subject: FW: Complaint ID [redacted] (JR's Bar & Grill) Good afternoon, Revdex.com: This is in response to a letter received by JR's Bar & Grill at Pacific Stin Houston, TX (complaint ID [redacted] ) We have previously submitted a copy of the receipt, along with the email belowWe then received a response from the customer, indicating that he was not pleased with the outcomeI have spoken with Charles A [redacted] , President and CEO of JR's Bar & GrillNormally, in this situation, we would ask for the customer to produce his own receipt, since the receipt (signed by the customer) that we have indicates the facts, as follows: Drinks purchased - $Tip paid - $Total paid - $Despite the fact that the customer has not been able to produce his own receipt, MrA [redacted] has decided to offer to the customer to reimburse him for the $tip that the customer claims was never paidHe also encourages the customer to always keep a copy of his receipt in these situations, so that he has proof to back up his claimsWe will leave an envelope with the $in it for the customer to pick up at JR's Bar & Grill at Pacific Stin Houston, TX - the envelope will have his name on it, [redacted] We wish the customer wellMark Mark K***, Accounting Supervisor Charles A [redacted] Investments, IncPacific St Houston, TX 713-521-713-521-fax

Sent: Tuesday, July 28, 3:PMTo: drteamSubject: Complainumber *** HelloJR’s Bar
& Grill received a letter dated July 15, several days ago, regarding the above complainI am looking into the situation and will be responding to you, as well as on the Revdex.com website, as soon as possibleThank you, Mark Mark K***, Accounting Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
I have told you and them, I showed the proof that I did not sign their receipt, Darin and I compared signatures that are obviously not mineDarin even told me they were investigating the BartenderSo I have sent them my documentation and my copies of the receipt I have with no signature! So the signature they have is not mine!

Sent: Tuesday, August 11, 2:PMTo: drteam ; drteam Subject: FW: Complaint ID *** (JR's Bar & Grill)
Good afternoon, Revdex.com:
This is in response to a letter received by JR's Bar & Grill at Pacific Stin Houston, TX (complaint ID ***). We have previously submitted a copy of the receipt, along with the email belowWe then received a response from the customer, indicating that he was not pleased with the outcomeI have spoken with Charles A***, President and CEO of JR's Bar & GrillNormally, in this situation, we would ask for the customer to produce his own receipt, since the receipt (signed by the customer) that we have indicates the facts, as follows:
Drinks purchased - $Tip paid - $Total paid - $Despite the fact that the customer has not been able to produce his own receipt, MrA*** has decided to offer to the customer to reimburse him for the $tip that the customer claims was never paidHe also encourages the customer to always keep a copy of his receipt in these situations, so that he has proof to back up his claimsWe will leave an envelope with the $in it for the customer to pick up at JR's Bar & Grill at Pacific Stin Houston, TX - the envelope will have his name on it, *** ***
We wish the customer wellMark
Mark K***, Accounting Supervisor
Charles A*** Investments, IncPacific St. Houston, TX 713-521-713-521-fax