JR's Heating and Air Reviews (2)
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JR's Heating and Air Rating
Address: 3684 King St, Prosser, Washington, United States, 22302-1921
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We have received the complaint both from the Revdex.com and through our company websiteWe have addressed the complaint according to our internal Dispute Resolution Process and determined to refund the customers payment for the subject invoice as per the attached letter to the customerThe issue raised
had to do with pricing and not workmanshipIt is sometimes difficult to have customers realize the added costs of overhead and direct costs for us to provide services to customers. Arguing this point is not generally not a productive way to resolve the issueSPS has a 100% satisfaction guarantee policy for the work we do and accordingly refunded the amount of the invoicePlease contact me with any further questions
resolved