JRA Financial Advisors, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the statement from the business, it states that they were unaware of the situation until 11:30, when all reality we had made several attempts to get in touch with someone when the bus was not there by 10:15.  We left several messages and even sent them a inbox message on their facebook page.I know the business responded that they have refunded my total refund however, that has nothing to do with the fact of my daughters event/celebration being ruined.  We had 26 people waiting to go and celebrate this special day only to have the event not take place due to a forfeit of the company without any reasoning.  As a business, I think there should always be a back driver on hand should an emergency arise which I don't believe that was the case at all.  when I arrived at the business on Monday, June 6, I was told by the owner of the company with a smile on is face that the driver slept right through our event.As a customer who did not receive what was expected and had been paid for well in advance, I think something more then just a refund needs to be done to make up for my event that did not happen based on the business mishap.
Regards,
[redacted]

Thank you for contacting TDF Limousine in regards to your recent issue. Our company takes great pride in our service, and we are extremely sorry to have caused you any distress. Unfortunately, the driver was unable to make it to the garage / your trip due to an extenuating issue, and he was...

also unable to alert management that he would not be able to make the trip. The company was unaware of the issue until approximately 11:30 PM. At that time we were unable to make any plans to salvage the evening. When we spoke with Ms. [redacted] and Ms. [redacted] yesterday (Monday June 6 2016) we extended our deepest apologies, as well as a full refund for the trip. It was never our intention to simply not pick up, and if the situation would have allowed it, we would have made other arrangements. We have refunded Ms. [redacted]'s transactions in full as of yesterday. While we deeply regret the circumstances surrounding this complaint, we do not have any other resolution to offer.