JRB Tile & Stone, LLC

In response to ***'s complaint, we did have a leak in the master bathroom which spilled onto his breaker. We offered to have it repaired, however he chose not to and had his own electrician come in and we agreed that our company would only have to pay a half days labor, which we never... received an amount or invoice for. To address the plumbing issue, backer board was cut to existing sub-floor. A previous contractor [redacted] hired to do the original floor had his toilet flange siliconed to his toilet, so when we removed the toilet, the flange was just floating there. I brought it to ***'s attention, and since we are not a plumbing company, we recommended he have licensed plumber take a look at it.It was always under our assumption that the trash was picked up. Receiving this complaint was the first time hearing that it had not been. [redacted] never tried to call, text, or email to let me know it was never picked up. We apologized and had it removed immediately. Attached is the confirmation of pick up.We have tried to contact [redacted] numerous times and had no response since the trash was taken care of. We consider all to be resolved at this point.

Complaint: [redacted] I am rejecting this response because:After reviewing the 2nd response from JRB Tile, it is evident JRB Tile wants to move away from the main issues stated in previous communication, by not addressing the original issues, and making accusations about the entire processI'm rejecting the minimal good faith offer to pay for tile labor for the following reasons: JRB Tile started the job of May 9, ***, didn't show up to do the job on May 12, 13, 14, 16, or [redacted] stated he was frustrated with a [redacted] and honored my request to not have him come back on the jobHe was fired to the best of my knowledge [redacted] brought in two other workers which had to rip out lots of tiles and redo whole sections because tile was not level, chipped, or didn’t match from the same lot numberSome areas were addressed and corrected, however not allJRB lacks honesty, doesn't live up to verbal promises, nor are they accepting responsibility or damage caused by poor workmanship and lack of attention to details on their partI feel they need to pay for all damages incurred during demolition and installationThese issues/damages were not present prior to the job start datea The flooding issue with the plumbing was caused by JRB Tile workers during demo because they broke the toilet shut off valve above the sub floorThere was no shark bite for this toilet water supply that was installed by the builder prior to this floor installThe damage to the supply line was repaired by me, the owner, after the flooding occurred into the basement because the main water supply to the house had to be turned off to avoid further damageThis expense would not have occurred if workers were careful during demo and the expense should be covered by JRB Tile [redacted] verbally presented a 2-year warranty prior to job start date [redacted] was very frustrated with the entire job towards the end and demanded money up front to help pay for materials prior to the completion of the job, even though his first invoice clearly states “30% due up front, remaining balance due upon completion”I informed him if he didn’t want to resolve the issues, I’d be glad to hold on to the remaining $and have someone else come in and complete them for me that would be willing to do them correctlyHe was taken back by my statement, argued with me about the top of the step issue, proceeded quickly to do finish up a few items and demanded the checkAt this point, I was so frustrated, I wrote up a note to address all payments were made in full and no liens were put on propertyIn addition, the following items needed to be completed: a 2-year warranty that covered workmanship and the removal of two bagster dumpsters [redacted] signed and agreed to the letterReluctantly, I gave him his final payment because it was clear he was not going to resolve any issues and he stated he “just want this job to be over with!” After he left, I started to document issues that I have detailed previously and are with my request [redacted] refused to come back after multiple attempts to contact him through texts and voicemailsTo date, [redacted] has never sent me in writing, in a voicemail, or text, that the warranty was void, nor has he stated that using grout in between tiles instead of caulk would void the warranty in writingI contacted a consultant with the NTCA about the materials used at the top of the steps and he stated that there are not standards as [redacted] refers to aboveIf the floor is solid, grout or caulk may be used in this applicationCaulk would be used next to a wallThe caulk that [redacted] started to use on the entire area of grout that was coming out because of movement caused by improper installation by his installers was my issue [redacted] used caulk that was not even color matched to try to cover up the problem and not resolve the movement issue It is clear this shouldn’t have any bearing on the warranty per the consultant It was made clear to me [redacted] wanted no part of resolving issues, so I then proceeded to start fixing as many of the items as I could do myself, hired out a few, and had estimates created for the remaining that have still not been resolved [redacted] states "there is nothing about stretching carpet, replacing doors, painting, drywall repair, and or replacing refrigerator doors." in the estimate Then why did he attempt to stretch it so poorly that there were ripples and tell me that it would even out after time? No doors need to be replaced, however his men scratched cupboard doors in the half bath, scratched and dented a brand new refrigerator, scratched and tore up drywall, and caused a water leak that caused damage to my basement during demoA brand new, one week old [redacted] refrigerator was dented and scratched during demolition and this was brought to the attention of ***, who did it because he was too lazy to move or protect the refrigerator in order to take out tile in front of it and then scratched it when he moved it out to get underneath the area After researching his statement about the Waiver of Lien, per CRS 38-22-101, I’m am not required to have both parties sign the document, nor does it need to be notarizedI’m confused as to why this is even an issue for JRB Tile, if the job has been paid in fullI simply wanted to verify he paid everyone for materials and installation for the job I’ve attempted to use the [redacted] County Arbitration Services to help mediate and hopefully resolve this issue [redacted] declined to do any mediationI'm asking [redacted] ***, JRB Tile, to pay me to get the following repaired/reimbursed items one final time.a Itemized list of repairs needing to be completed: Replace refrigerator right top door($130.49) and bottom freezer drawer($67.49) + labor($100) = $+ tax by [redacted] Remove, paint, & install numerous door casings as well as baseboard that were cut too short, reinstall & level toilet by [redacted] - $1200b Itemized list of repairs already completed: Restretch carpet next to tile, bedroom entry ways, living room, dining room, and areas of family room, $250, completed by [redacted] Retexture back hallway corner of wall, bathroom sections, paint, and redo tile area at top of steps, $by [redacted] Extra Tile to replace bad tiles - $from [redacted] for replacement tile Product and color matched sanded Espresso [redacted] ***, $@ [redacted] Time spent to fix miscareas by owner: hours x $per hour = $Grand total = $ I am asking one final time for JRB Tile to reimburse/refund $ If JRB doesn’t agree to this request, I'll promptly file this case with the [redacted] County Court system per the suggestion of legal counsel Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
provisionally satisfactory to me. I reserve the right to withdrawal this acceptance and the right to formally file suit in Douglas County to cover all damages sustained for all repairs, new parts purchases and installation fees, as well as funds already incurred for temporary repairs as well as any and all interest on monies already paid if his offer of $is not received in calendar days from today, April 26, 2013.
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:After reviewing the 2nd response from JRB Tile, it is evident JRB Tile wants to move away from the main issues stated in previous communication, by not addressing the original issues, and making false accusations about the entire process. I'm rejecting the minimal good faith offer to pay for tile labor for the following reasons: 1. JRB Tile started the job of May 9, 2016. [redacted], didn't show up to do the job on May 12, 13, 14, 16, or 17. [redacted] stated he was frustrated with a [redacted] and honored my request to not have him come back on the job. He was fired to the best of my knowledge. [redacted] brought in two other workers which had to rip out lots of tiles and redo whole sections because tile was not level, chipped, or didn’t match from the same lot number. Some areas were addressed and corrected, however not all.2. JRB lacks honesty, doesn't live up to verbal promises, nor are they accepting responsibility or damage caused by poor workmanship and lack of attention to details on their part. I feel they need to pay for all damages incurred during demolition and installation. These issues/damages were not present prior to the job start date. a.      The flooding issue with the plumbing was caused by JRB Tile workers during demo because they broke the toilet shut off valve above the sub floor. There was no shark bite for this toilet water supply that was installed by the builder prior to this floor install. The damage to the supply line was repaired by me, the owner, after the flooding occurred into the basement because the main water supply to the house had to be turned off to avoid further damage. This expense would not have occurred if workers were careful during demo and the expense should be covered by JRB Tile.3.  [redacted] verbally presented a 2-year warranty prior to job start date. [redacted] was very frustrated with the entire job towards the end and demanded money up front to help pay for materials prior to the completion of the job, even though his first invoice clearly states “30% due up front, remaining balance due upon completion”. I informed him if he didn’t want to resolve the issues, I’d be glad to hold on to the remaining $2407.60 and have someone else come in and complete them for me that would be willing to do them correctly. He was taken back by my statement, argued with me about the top of the step issue, proceeded quickly to do finish up a few items and demanded the check. At this point, I was so frustrated, I wrote up a note to address all payments were made in full and no liens were put on property. In addition, the following items needed to be completed: a 2-year warranty that covered workmanship and the removal of two bagster dumpsters. [redacted] signed and agreed to the letter. Reluctantly, I gave him his final payment because it was clear he was not going to resolve any issues and he stated he “just want this job to be over with!” After he left, I started to document issues that I have detailed previously and are with my request. [redacted] refused to come back after multiple attempts to contact him through texts and voicemails. To date, [redacted] has never sent me in writing, in a voicemail, or text, that the warranty was void, nor has he stated that using grout in between tiles instead of caulk would void the warranty in writing. I contacted a consultant with the NTCA about the materials used at the top of the steps and he stated that there are not standards as [redacted] refers to above. If the floor is solid, grout or caulk may be used in this application. Caulk would be used next to a wall. The caulk that [redacted] started to use on the entire area of grout that was coming out because of movement caused by improper installation by his installers was my issue. [redacted] used caulk that was not even color matched to try to cover up the problem and not resolve the movement issue.  It is clear this shouldn’t have any bearing on the warranty per the consultant.  It was made clear to me [redacted] wanted no part of resolving issues, so I then proceeded to start fixing as many of the items as I could do myself, hired out a few, and had estimates created for the remaining that have still not been resolved.4.  [redacted] states… "there is nothing about stretching carpet, replacing doors, painting, drywall repair, and or replacing refrigerator doors." in the estimate.  Then why did he attempt to stretch it so poorly that there were ripples and tell me that it would even out after time? No doors need to be replaced, however his men scratched cupboard doors in the half bath, scratched and dented a brand new refrigerator, scratched and tore up drywall, and caused a water leak that caused damage to my basement during demo. 5. A brand new, one week old ** refrigerator was dented and scratched during demolition and this was brought to the attention of [redacted], who did it because he was too lazy to move or protect the refrigerator in order to take out tile in front of it and then scratched it when he moved it out to get underneath the area.6.  After researching his statement about the Waiver of Lien, per CRS 38-22-101, I’m am not required to have both parties sign the document, nor does it need to be notarized. I’m confused as to why this is even an issue for JRB Tile, if the job has been paid in full. I simply wanted to verify he paid everyone for materials and installation for the job.7.  I’ve attempted to use the [redacted] County Arbitration Services to help mediate and hopefully resolve this issue. [redacted] declined to do any mediation.8. I'm asking [redacted], JRB Tile, to pay me to get the following repaired/reimbursed items one final time.a.  Itemized list of repairs needing to be completed: 1. Replace refrigerator right top door($130.49) and bottom freezer drawer($67.49) + labor($100) = $297.98 + tax by [redacted] 2. Remove, paint, & install numerous door casings as well as baseboard that were cut too short, reinstall & level toilet by [redacted] - $1200b.  Itemized list of repairs already completed: 1. Restretch carpet next to tile, 3 bedroom entry ways, living room, dining room, and 2 areas of family room, $250, completed by [redacted] 2. Retexture back hallway corner of wall, bathroom sections, paint, and redo tile area at top of steps, $680 by [redacted] 3. Extra Tile to replace bad tiles - $74.50 from [redacted] for replacement tile 4. Product and color matched sanded Espresso [redacted], $11.50 @ [redacted] 5. Time spent to fix misc. areas by owner: 9.67 hours x $30 per hour = $290.10 Grand total = $2804.089.  I am asking one final time for JRB Tile to reimburse/refund $2804.08.  If JRB doesn’t agree to this request, I'll promptly file this case with the [redacted] County Court system per the suggestion of legal counsel.
Sincerely,
[redacted]

We will reimburse the contract amount of $550.00. A check will be sent with in 30 days of today via [redacted].  It will require a signature.

In response to [redacted]'s complaint, we did have a leak in the master bathroom which spilled onto his breaker.  We offered to have it repaired, however he chose not to and had his own electrician come in and we agreed that our company would only have to pay a half days labor, which we never...

received an amount or invoice for. To address the plumbing issue, backer board was cut to existing sub-floor.  A previous contractor [redacted] hired to do the original floor had his toilet flange siliconed to his toilet, so when we removed the toilet, the flange was just floating there.  I brought it to [redacted]'s attention, and since we are not a plumbing company, we recommended he have licensed plumber take a look at it.It was always under our assumption that the trash was picked up.  Receiving this complaint was the first time hearing that it had not been.  [redacted] never tried to call, text, or email to let me know it was never picked up.  We apologized and had it removed immediately.  Attached is the confirmation of pick up.We have tried to contact [redacted] numerous times and had no response since the trash was taken care of.  We consider all to be resolved at this point.

I have attached both the estimate and the invoice for the project. On both there is nothing about stretching carpet, replacing doors, painting, drywall repair, and or replacing refrigerator doors. These are all item that JRB Tile & Stone do not provide to our customers. As for the tile issues,...

we will not be paying for those either. Due to the fact that the customer insisted on us using grout where caulking should be used for expansion. Customer was fully aware that it was the incorrect method and that it voids all warranty. This is why the customer never received a warranty from us. None of these issues were brought up prior to final payment by the customer. Furthermore none of the issues have anything to do with what JRB Tile & Stone provided (tile flooring).

The issue with the plumbing was not due to JRBs work.  It was priorly installed incorrectly with a sharkbite (which the homeowner said he installed himself).  Therefore, cannot be under be under our warranty.  Customer claims we provide a two year warranty, but we do not and never have.  Attached is an example copy of our warranty and clearly states one year.In a notion of good faith, we are willing to pay for the tile repair only, which would have been installed correctly and up to the standards of the [redacted] (which we are proud members of), however the customer insisted that we use grout where caulking should have been.  Provided that the customer shows an invoice for the repaired work, we will reimburse the labor for tile work only.  As far as the warranty goes, the customer was made aware that doing it this incorrect way would void his warranty.  The paperwork he had me sign was only signed for the Waiver of Lean, even though legally a Waiver of Lean must notarized and signed by both parties, which his was not.