JRC Print and Copy

On May 8th, we were asked to bid presentation foldersWe were told they were legal size and the substrate was black linen with silver foil. We picked up a sample of the current folder and were told the owner was concerned about the silver foil needing "Inc" added and making sure it
would look balancedAdditionally, concern was expressed that the folders needed to be expandable to hold 30-pages of documents. On May 15th, we gave the quote and one for 1,foldersThey confirmed wanting 1,produced.We provided a few different proofs, made changes as requested and the only issue was the business card slitsWe were unable to do them as they were on the customers existing folders and we gave them four choices as to what we could doOn May 18th they selected one of those four options*** said in a phone call follow up to that email that we were ready to go. I am forwarding the email chain for you to reviewThis chain has most of the salient points and if necessary, I will find any others we may still have.Our history of several years with Distinguished Pools over multiple orders is clearWe go to production based on verbal and or email confirmationWe have never been asked to provide hard copy proofs as they can run into the hundreds of dollars each timeAsking for it after the fact is not serious, it is merely a deflection on ***s part.They paid because they approved the order and while I regret their dissatisfaction, we did all we could.Thank you kindly,
*** ***JRC Print and CopyPoway Rd.#110Poway, CA 92064858-486-

On May 8th, we were asked to bid 500 presentation folders. We were told they were legal size and the substrate was black linen with silver foil. We picked up a sample of the current folder and were told the owner was concerned about the silver foil needing "Inc" added and making sure it would...

look balanced. Additionally, concern was expressed that the folders needed to be expandable to hold 30-40 pages of documents. On May 15th, we gave the quote and one for 1,000 folders. They confirmed wanting 1,000 produced.We provided a few different proofs, made changes as requested and the only issue was the business card slits. We were unable to do them as they were on the customers existing folders and we gave them four choices as to what we could do. On May 18th they selected one of those four options. [redacted] said in a phone call follow up to that email that we were ready to go. I am forwarding the email chain for you to review. This chain has most of the salient points and if necessary, I will find any others we may still have.Our history of several years with Distinguished Pools over multiple orders is clear. We go to production based on verbal and or email confirmation. We have never been asked to provide hard copy proofs as they can run into the hundreds of dollars each time. Asking for it after the fact is not serious, it is merely a deflection on [redacted]s part.They paid because they approved the order and while I regret their dissatisfaction, we did all we could.Thank you kindly,
[redacted]JRC Print and Copy14168 Poway Rd.#110Poway, CA 92064858-486-1200

Review: We handed JRC one of our current Presentation Folders and asked if they could make the same exact folder. We were told yes. However the card stock was the wrong color and quality. Plus the way the business card notches were designed they are not able to accommodate our vertical business cards. When the layout proof was sent to me I asked to change the notch pattern. I did not receive an updated layout proof. In fact I was still waiting for the updated layout when the completed product was delivered. We are extremely unhappy with the Presentation Folders. JRC should have told us that they would not be able to match the card stock. Also if they would have sent us a revised proof I am sure we would have been able to find a workable solution. When the folders were delivered and we saw the final product, we were very disappointed and refused delivery. Shortly after the Owner [redacted] called and immediately started yelling at me. Lastly, we ordered a quantity of 1000, however they made and invoiced us for 1050. All in all we are very displeased with the final product and the way the owner handled this.Desired Settlement: We demand a refund.

Business

Response:

On May 8th, we were asked to bid 500 presentation folders. We were told they were legal size and the substrate was black linen with silver foil. We picked up a sample of the current folder and were told the owner was concerned about the silver foil needing "Inc" added and making sure it would look balanced. Additionally, concern was expressed that the folders needed to be expandable to hold 30-40 pages of documents. On May 15th, we gave the quote and one for 1,000 folders. They confirmed wanting 1,000 produced.We provided a few different proofs, made changes as requested and the only issue was the business card slits. We were unable to do them as they were on the customers existing folders and we gave them four choices as to what we could do. On May 18th they selected one of those four options. [redacted] said in a phone call follow up to that email that we were ready to go. I am forwarding the email chain for you to review. This chain has most of the salient points and if necessary, I will find any others we may still have.Our history of several years with Distinguished Pools over multiple orders is clear. We go to production based on verbal and or email confirmation. We have never been asked to provide hard copy proofs as they can run into the hundreds of dollars each time. Asking for it after the fact is not serious, it is merely a deflection on [redacted]s part.They paid because they approved the order and while I regret their dissatisfaction, we did all we could.Thank you kindly,

[redacted]JRC Print and Copy14168 Poway Rd.#110Poway, CA 92064858-486-1200