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J.R.J. Tara Corporation

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Reviews J.R.J. Tara Corporation

J.R.J. Tara Corporation Reviews (1976)

Review: Dear Revdex.com,Please see the following complaint that we submitted to U-Haul Truck Rentals on 31 July 2012 via their online (i.e.: their website) e-mail system ([redacted]). We also sent it as a reply to their automated e-mail system (which they used to send us a copy of our completed contract) and CCd it to their public relations department on 02 August 2012. We have not had any reply from U-Haul regarding this matter.We appreciate your assistance in resolving this matter.[redacted]July 31, 2012Dear Sir or Madam,I am writing in regards to our recent experience in renting a vehicle from you. We were on a cycle touring trip, bicycling from Prince George BC to Jasper AB and then to Golden BC. Before we reached Golden we went online and booked a vehicle from U-Haul - a cargo van to take us and our bikes and trailers from Golden back home to Prince George BC. At no time during this booking did your website say that this vehicle was not available in Golden BC (it should be noted that we just tried the online system again and it is still saying that the cargo van is available in Golden, BC).In fact, before we reserved the cargo van (or thought we did) we called the number on your webpage (###-###-####) and were told by a representative to use the online reservation system as she did not know that we could request Extended days/kilometers rentals available (she said she been there for two years) we had to walk her through your webpage to show her where it was She then told us that we needed to use the online reservation system as she could not give us the package deal on the kilometres and days. Also your representative never said that the cargo van was not available in Golden, BC.When we arrived in Golden after cycling the 84 kms from Lake Louise to Golden on July 25th from 7:30 AM to 4:30 PM, we checked our phone for any messages from you regarding our rental. There were no phone messages. (While we were probably out of cell coverage for at least part of the time we were travelling, the voice message(s) would have been forwarded by [redacted] as soon as we had cell coverage again). We checked our e-mail and we had received the following message from your company at 1:16 PM of that day (25 July 2012):Dear [redacted] XXXX,This is confirmation that the Cargo Van, and Furniture Pads you reserved is scheduled and guaranteed to pickup at 12:00 PM on 07/26/2012 at XXXX, GOLDEN, BC. This equipment needs to be returned to this same location prior to 12:00 PM on 07/28/2012. Please contact us if you are unable to pickup your equipment at 12:00 PM on 07/26/2012. Your reservation can be changed or canceled up to the day prior to your pick up date. If you change or cancel on or after the day of pick up you are subject to a $50.00 cancellation fee. Thanks again. We are looking forward to serving you. Sincerely, XXXXXXXXWithin a few minutes we had a call from your broker (XXXX) for U-Haul in Golden telling us that there were no cargo vans in Golden - that they never have cargo vans there and that we needed to contact your customer service center (###-###-####). He said your corporate office had been trying to reach us all day (interesting that no one left a message in all those attempts) We called the customer service line and waited well over 15 minutes (using up minutes on our cell phone) and then, without warning or talking to a person, were switched back to the main menu forcing us to start again. We were getting more and more stressed out about this after a full day of cycling, and were left on hold getting your service messages that kept repeating over and over. The message never stated that the office was only open until 4 pm Pacific Time. It should also be noted that when you call this number, you immediately hear your information messages that repeat for a while before it finally tells you something to the effect of all our agents are busy, please do not hang up. When we first called, we thought we had chosen the wrong menu choice and started over this is very confusing to a caller never mind one that is already upset. In frustration we called the same number that we called when we were trying to book our cargo van i.e.: ###-###-#### and spoke to [redacted] who appeared to be compassionate about our situation - stuck hundreds of kilometers from home when in good faith we thought we had a rental reserved. [redacted] told us we needed to talk to the regional centre as they were the ones that could help us. She then transferred us to the same number (###-###-####). That meant we had to start from the beginning as we were greeted by the same menu choices. [redacted] never told us the customer service office would be closed now. Getting more stressed and agitated with the lack of communication we called ###-###-#### again and got [redacted]. [redacted] was even less helpful and compassionate than [redacted] - although she insisted that U-Haul cared about our predicament she did not show this in either tone or anything helpful. She proceeded to transfer us to a lady in Phoenix, AZ without telling us she was transferring us or without letting the lady know about our situation (so we had to explain it yet again) and this lady was less helpful than [redacted] or [redacted]. She told us the customer service office would have a message now (the hours should be on the replay message that you get when you are put on hold) and that the office would be open at 7AM Golden time. (It wasn't - Golden is on Mountain Time in the summer and the office is in Vancouver on Pacific Time). This lady also told us that [redacted] had made notes on our booking that we had asked for a larger vehicle. This was simply not true we never said anything other than we wanted a cargo van and that we had been told that the only vehicle available was a 26 foot truck! Later the lady from Phoenix implied that we now wanted a smaller vehicle (than the cargo van). It appeared that both of these repreDesired Settlement: We are requesting that we be reimbursed for the extra fuel costs (estimated at $250-$300) and the extra mileage for having to drive the longer route to Prince George and then back to Golden (we believe that to be $149). We are also requesting reimbursement for our motel in Golden ($101.67).

Business

Response:

August 28, 2012

Thank you for your concern for our customer Ms. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of BC, followed up on the information Ms. [redacted] provided. She informed our office they spoke to Ms. [redacted] and offered an apology for the inconvenience they experienced. He was also advised that a refund totaling $201.12 for fuel, additional kilometers, and also $50 as a goodwill gesture had been issued to them.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I did make contact with the business and spoke to [redacted]. She said that she had refunded our credit card $201.12 which included the $50.00 goodwill gesture (It was not on top of the 201.12 as I thought from the attached letter you sent to me).

The business never did apologize for the inconvenience we experienced. The $201.12 has been credited to our account.

Regards,

Review: I have a complaint about Uhaul and their UBox service. Essentially they took an inordinate amount of time to ship my belongings to me, they did not fulfill their contract, they were unresponsive to multiple attempts to contact them to resolve the issue, they for a time lost the container my belongings were in and then delivered my possessions that were damaged. I tried to complain directly to them through their customer feedback email page and every time I try to submit a complaint to them the website throws an error. I put together a long description of my complaint (i.e. a timeline of events) but I am getting an error on this site when I try to submit it. Is there a limit to the amount of text this problem description field can contain? Can someone contact me via email to get the details of the complaint?Desired Settlement: I want to be refunded the $1900.77 I paid U-Haul for help with my move

Business

Response:

September 6, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Dr. [redacted].

Mr. [redacted] our President for the U-Haul Company of [redacted], followed up on the information Dr. [redacted] provided. He informed our office he would be willing to refund $100 for each late or delayed day. He is in the process of contacting our GM of our U-Haul Center to obtain specific information regarding the delay. Mr. [redacted]r would also like to offer Dr. [redacted] a VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1. The settlement proposed does not reflect the failure of UHaul to honor the original contract I was assigned. I expect to be reimbursed the difference between the original contract I signed, which was voided due to UHaul's error, and the subsequent contract I was offered. This amount is $269.05.

2. There is no definition to say for how many days they are going to reimburse me for the delay in delivery. If they are willing to reimburse me for the total number of days that delivery was delayed from my initial contract, that would be from July 9th through Aug 15th, 2013. Their offer also doesn't define if they are talking about the number of business days or total days it was delayed.

Here is a breakdown of what they would be offering: For a total number of days from the original contract delivery date to actual delivery date it would be 37 days or $3700. If it was for the total number of days it was delayed for the second contract, that would be 16 days ($1600). If they are offering to reimburse for the number of business days from the initial contract it would be 27 days ($2700), or from the second contract it would be 12 days ($1200). These amounts are very disparate and I need to know what they are offering to determine whether or not it is acceptable.

If they would just offer to reimburse me the amount of the second contract ($1900.70), I would accept that and the issue would be closed. Finally, I don't want a VIP certificate for a future move. I don't even know what that means or what its value is. I have attached a document that details the timeline of the service UHaul provided during my move from [redacted] to [redacted] to assist anyone in seeing just how much of an ordeal dealing with UHaul was.

Regards,

[redacted]r, MD, PhD

Business

Response:

September 23, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Dr. [redacted]

[redacted]r, our President for the [redacted] regional office, reviewed the information Dr. [redacted]provided. He informed our office a refund for $1900 will be issued as an adjustment on his move.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: u-haul - The day before pickup I was informed pickup in two locations across AL! Day of pickup told to go to 3 different locations...

I ordered 2 trucks and trailers from u-haul to be picked up in [redacted] The day before pickup I was informed that I had two locations, two different cities at 116.8 miles of driving on me and my wife. I called the AL traffic managers office ([redacted]) and was told, "That is how we do business. You have to go where the equipment is at...", with no regard or care for horrible inconvenience on me and my wife! I now, as of 07:45, 7/26/13 have to go to: one location to get a truck, a second location to get the trailer and still a third location, totally different town 30.5 miles away to get my other truck and trailer! They contact me the day of pickup with huge changes and no help because they know I can't cancel (lose my deposit! and I have to MOVE to another state!) nor can I get another truck company in such short notice. This is horrible customer service, horrible business practice and just plain horrible human behavior!! I asked to be compensated for the miles/gas (116.8 total miles on my car and the trucks) but was told they do nothing for their customers. I have the conversations recorded, the original contracts, the change to contract #1 (Thur. 7/25/13) and the change to contract #2 (TODAY, 7/26/13 - pickup day!!) with the THREE different locations across AL that I have to drive to and from!!! Please help with this matter!!Desired Settlement: I want my money back from these people for the horrible service, inconvenience, miles on my vehicle, gas for 116.8 miles on my car and the trucks, last minute changes to several extra locations, disregard for any customer needs, bate-&-switch, and anything else my lawyer can dream up!!! The people are rude, uncaring, unprofessional, deceiving, manipulative and just plain horrible souls!!! I am disabled and now have to do all this driving just to get the two trucks to my house to have them loaded

Business

Response:

August 8, 2013

Thank you for your concern for our customer [redacted]

[redacted], our President for the U-Haul Company of [redacted], followed up on the information [redacted]provided. He informed our office [redacted]did receive his equipment he reserved and was able to complete his move. We allowed extra miles on his rental and provided a discount as an adjustment for the inconvenience he experienced.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: Put our stuff in storage at that location for a year and 7 months. We went to get our stuff to move and found mold all over our couches, table and everything we had for our house. We looked around the unit and found mold growing on the walls and ceiling of the unit. Found mold on in the hallway of the business and they had painted over it.Desired Settlement: I want the entire amount of rent we paid for the storage unit for the entire 1 year and 7 months.

Business

Response:

March 5, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers Mr. and Mrs. [redacted].

[redacted], Senior Staff for our Ohio regional office, followed up on the information Mrs. [redacted] provided. She informed our office Mr. and Mrs. [redacted] were referred to [redacted] Insurance Company to file a claim for their loss.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I contacted [redacted] insurance to deal with th loss of our property but I want UHaul to reimburse my rent of the storage unit for the whole 1 year and 7 months at $1900. [redacted] insurance said they will cover us for our damaged property and UHaul should give me my $1900 back since we were told the units are dry and clean and climate controlled.

Regards,

Business

Response:

March 7, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customers Mr. and Mrs. [redacted].

[redacted], Senior Staff for our Ohio regional office, reviewed the information Mrs. [redacted] recently provided. She advised our office that at this time Mr. and Mrs. [redacted] need to have their claim investigated by [redacted] Insurance Company. Once the claim is resolved and closed, her office would be willing to revisit her concerns regarding rental fees. Their decision will be based on the outcome of the resolution from [redacted].

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Review: Their equipment broke down and left me on the side of the road for over 90 minutes late at night after midnight, stranded during the middle of my move.I'm so upset right now! Not even the owner [redacted] was willing to help resolve my situation, who was right there and knew there was a problem. He did have time to confirm, yes he was the owner, by pointing to his name tag that says Owner! So he pawns me off to his Manager who's willing to make things right with a $50 price fix and some coupons on my next rental. Seriously! I'm selling ALL of my UHAL Stock tomorrow. Do you think your Stock Holders never need a moving truck occasionally? I'm being treated like crap. I want this whole ticket refunded. I don't know if this is going to reach anyone who is competent or has any concern for this company. I need this taken care of now, before this goes any further. My name is [redacted] and I can be reached at ###-###-####. Contract# [redacted]

Product_Or_Service: Truck Rental

Account_Number: Contract# [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund the charges of $241.24 back to my credit card.

Business

Response:

April 16, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Our records indicate credits totaling $241.24, which is the full amount of the rental, were issued back to Mr. [redacted]’s [redacted] Card account as an adjustment. The credits that were issued on March 31st and April 15th should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I called UHaul and spoke with '[redacted]' in late February 2013 and reserved a truck (#[redacted]) and rented a 8x20x7 storage unit (#[redacted]) for my relocation from Farmington NM to Phoenix. This particular location was ideal because it is about 2 miles from the house I would be sharing with my sister. I had even called about mid-March to verify the size of the storage unit to make sure it was large enough.We arrived with the truck on schedule March 30th and were told there was no unit available. Just an apology. Nothing more. I found an 10x20 storage unit available at [redacted] 10 miles away for 40.00 more per month. This was terribly inconvienent, yet necessary. My son, who had flown in from Reno, NV to drive the truck from Farmington to Phoenix had to be on a plane a few hours later and this sudden change of plans created a hardship on all involved.When we returned a truck I was given a $50.00 refund because there was no unit available. That was nice, but far from addressing the stressful situation we were thrown into.I called UHaul's corporate office to complain on 4-4-13. I spoke with [redacted] (records complaint #[redacted]) who told me there wasn't even a unit that size at that particular location! She said someone would be in touch within 3 days. No one called.When I called again on 4-9-13 I was told they were calling my disconnected phone in Farmington, and closed the matter. Per [redacted], they would re-open it and call within 3 days. No one has yet to call.Desired Settlement: Discount on future rental equipment.The fact I was allowed to rent the storage unit that DIDN'T EVEN EXIST at this location is the first major issue. The second issue is no one bothered to call me ahead of time to let me know about the error. Had I known ahead of time I could have made other arrangements and not had this stressful 'time-crunch' we were thrown into.Come on UHaul...you can do better than this!!

Business

Response:

April 15, 2013

Thank you for your concern for our customer Ms. [redacted].

Ms. [redacted], our GM of our U-Haul Moving and Storage at [redacted]., followed up on the information Ms. [redacted] provided. He informed our office that, in addition to the $50 refunded on March 30th, he issued a supplemental refund for $200, which was over the amount of the unit Ms. [redacted] reserved. He explained that he did try and set up a free month of storage at another U-Haul location for Ms. [redacted].

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my

There was no offer of an additional $200.00 refund. I have spoke with my son and one of my sister's who were with me to verify there was never an offer of an additional refund other than the $50. We were told of another unit several miles away at [redacted]. No mention of the first month being free, although I would have assumed that would have been the case.

Regards,

Business

Response:

April 18, 2013

Thank you for forwarding Ms. [redacted]’ recent comments to our office.

Our records indicate the credit for $200 was issued back to Ms. [redacted]’ Visa account ending in ...[redacted] and should post on her next credit card statement. I’m sorry if this information was not provided to Ms. [redacted] earlier.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The complaint was resolved on 4-16-13 after the bank reconcilled the account. Thank you.

Regards,

Vicki [redacted]

Review: If one performs a google searche for 'U-Haul Winnipeg', and clicks on the first result, there is a line of text that appears on their site reading;"Moving to or from Winnipeg, MB? Save 50%, FREE rate quotes in Winnipeg"I called U-haul, and asked for the discount promised on their website, and have gotten manifold excuses as to why they will not honour the promise made on their site including;-'This refers to the amount of effort required to load our trucks, VS. our competitors'In English, a sentence contains an object, a subject and a verb. There is no mention of effort as the object in this case, seemingly the object is Winnipeg, and the subject is rates.-'This line of text refers to the amount of money we save you VS. our competitors'When asked if they would beat a competitors quote by 50% if I supplied one, they refused.-'This line of text is meaningless'If so, it was put in place for marketing purposes, with intent to mislead.-'This does not refer to rates, but to the quotes provided'It is numerically impossible to divide zero by 50%.and, most frustratingly;-'I see it there, but I cannot honour that price.'

Product_Or_Service: Moving vanDesired Settlement: DesiredSettlementID: Other (requires explanation)

I simply want them to honour the offer made on their website, and if they wish to not make this offer to future people, they should either remove or re-word the offer made there as well.

Business

Response:

October 8, 2012

Thank you for your concern for our customer [redacted].

[redacted] the Executive Assistant in our Winnipeg, ON Regional Office sent Mr. [redacted] an e-mail explaining why he may have seen these discounts.

Mr. [redacted] says this is likely spam created by shopping on the internet downloaded into the customer's computer. Another name for it is cookies. The spam or cookies is then loaded to spam sites that populate first in google,yahoo,etc.

Mr. [redacted] tried entering this address search 100 different ways on a clean system. He could not duplicate the search.

U-Haul International does not subscribe to any 3rd party web hosts.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Formerly when you searched the terms 'u-haul winipeg' (or any other major urban centre) a block of text would appear. The same block of text is here below, BUT they have since excised the salient part. I re-added it as it was when I was trying to move (in bold x-large font), as it appeared when I searched u-haul winnipeg. I spoke to numerous people on the phone about it at u-haul. They have at least 4 phone calls documented where they are recorded as seeing the same thing I was, on their own website, and offer various excuses as to why they wouldn't honour their own companies' promises. Sorry, this is flat-out dishonesty. Ask for the records of my calls, and they will be unable to offer any good excuses whatsoever. Perhaps they have since decided that lying to customers is a bad business practice, but I for one am unwilling to let this go. I was treated rudely, and they would not honour their promises. I would like some compensation for the fact that I had to spend HOURS dealing with this right before a huge move, and that this forced me to completely alter my plans as per how I was going to get 4000 lbs across three provinces. If they still can't figure it out, ask them to approach their IT dep't, and ask when the website got re-worded. The fact that it is OK now does not absolve them from the fact that it was most certainly NOT ok when I was moving.

Moving to or from Winnipeg, MB? SAVE 50%, Get FREE truck rental rate quotes in Winnipeg, MB. U-Haul rental trucks are specially engineered from the ground up to move families, not freight. Our trucks have more safety features than anyone in the industry. Whether you are moving a smaller apartment or a large 4 bedroom house; U-Haul truck rentals in Winnipeg, MB will provide you with FREE truck rental rate quotes for the perfect size moving truck to assist you with your move. Home of the $19.95 truck!

Sincerely,

Business

Response:

November 27, 2012

Review: Rented a U-Haul truck [redacted] 3rd St.on Saturday November 15,2014,it was supposed to be returned on Nov.16 by 9:15 A.M I went out at 8:30 A.M. to take the truck back to U-Haul,could not unlock the truck,tried both doors,then drove my vehicle to U-Haul on [redacted],told them the key would not unlock vehicle,I was told by [redacted],it was the customers responsibility,that they do not have extra keys,I then called Roadside for U-Haul to no avail,then called customer Service,talked to a lady named Valerie,she tried getting someone from U-Haul,to no avail,could not get a rwrecker from U-Haul,she had to end up calling a [redacted] out of DryRidge ,Kentucky,it was 88 miles one way to unlock the doors,he was courteous enough to drive the truck back to U-Haul,as I rented for my Grandson to drive to move his household goods,he had to leave to drive back to Shreve,ohio,truck maintenance has not been kept on the truck,as it took almost $400.00 in gas to drive 350 miles,when trying to drive 60 Mmph,it would shimmy and shake,I feel they are renting dangerous vehicles,I have also filed a complaint with U-Haul,and [redacted],and news media. Truck # [redacted]

Product_Or_Service: rental 11/15/2014

Account_Number: one day rentalDesired Settlement: DesiredSettlementID: Refund

I would like to know that U-Haul would be reguired to check the vehicles before renting them to people,I will never rent from U-Haul again,as this has been an experience,a Nightmare From Hell,without driving very slow,it could have been a very dangerous situation,could not drive speed limit,when I told [redacted],when finally getting the truck back,he just said probably needed a wheel balance,I feel if this truck is rented to some one else,it could lead to a disas

Business

Response:

November 21, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our GM for our U-Haul Moving and Storage of Dayton, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and offered his apology for the issues she experienced with the U-Haul truck. He explained that although he realized the truck she rented for in-town use was an older truck, he also assured her we would not rent a truck that we felt was not rental worthy. A refund for $50 was issued back to her [redacted] account as an adjustment and should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

The reason I declined,is AJ from U-Haul called me,he said all trucks shimmy and shake and it takes that much gas of almost 400.00 dollars to go 350 miles,he knew the truck did not have the key for the door,but yet they rented it without telling us about any of the problems,that could have been a disaster,if we had stopped along the road,I am asking for a full refund,since they were aware of the problem and still rented the truck to us without saying one word about the problems,that is knowing about a problem and failing to tell us,[redacted] and [redacted] should not be employed doing these sort of things[redacted] flat out lied,when he said he straightened the problem out with me,I told him apology don't get it and hung up,that is the only time I talked to him.Why are they allowed to rent vehicles out when they know of the problems,[redacted] said it was the customers responsibility.[redacted]-President Burkhardt/Springfield Neighborhood

Review: extremely rude customer service from [redacted].

Picked up a U-Haul truck at the location on 1/13/2015 at this time the vehicle had trouble starting as witnessed by the employee. The employee advise what to do with the U-Haul were to break down. During various times throughout the day the U-Haul had trouble starting because of this and other reasons we were not going to be able to make our scheduled 7 AM drop off. When realizing that we would not make the drop off I called the one [redacted]-number to ask if this would be okay and to also advise of the mechanical issues were having. The Lady I spoke with on the [redacted]-number told me it would not be a problem to drop it off late. At 7 AM we received a call from the U-Haul location asking when we would return it. We told them the problem and said we still need to unload the truck and that it would be a couple of hours. I received a call one hour later from [redacted] asking when the U-Haul would be returned. I told [redacted] the U-Haul is currently being offloaded at another location and I was not sure how much longer they would be. He asked me if it would be back by noon and I said yes that should not be a problem. [redacted] then proceeded to lecture me about how another family and their kids are waiting. I again reiterated the problem we had and he continued to be rude. I then asked [redacted] if we would be charged a fee for dropping it off late and he told meDesired Settlement: I would like an apology from the employee [redacted]. I would like if the company could review proper customer service with him. I would also like a partial refund for the mechanical issues the truck had.

Business

Response:

March 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She relayed to our office that Ms. [redacted] came into our [redacted] U-Haul location on March 13, 2015 without a reservation and requested a 26-foot truck for her move. In order to fill her request, she was advised that the truck would need to be returned for a another families move that had a previous reservation for 7:00 am the next morning. Ms. [redacted] singed the contract agreeing to these terms. The next morning when the truck had not been returned, our Traffic Department contacted Ms. [redacted] to see when she would be returning the truck. She was told our next customer was being inconvenienced by not having the reserved truck for their move. We apologize if this came across as rude or threatening. We were merely trying to stress the only reason she was allowed to rent the truck the day before was because she agreed to have it back in time for another family that had made a reservation and was depending on us to provide them with a truck to make their move. Our records indicate Ms. [redacted] did call our Emergency Road Assistance line to report the truck was slow to start but had no issues while driving the truck. We show no further calls from the next three rentals reporting any issues with the same truck. When we made contact with the alternate contact listed on the rental agreement, we were told they were keeping the truck all day. We then relayed they would be charged an additional rental period. During that same conversation, we learned that Ms. [redacted] had actually rented the truck for a friend and she was not with the truck. Ms. [redacted] stated that all charges are valid and we followed policy when trying to get our truck returned for a reservation that was made by another family.Again, I do apologize for any experience that came across as rude. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: break downs , left on the highway from 11;50 to 7:15 am , for blown tires , no food or water , father in law diabetic and needed food , repair company U-Haul contracted to repair looked for tires and didn't have them so just went home , had to get another company to come out , second repair , company was told wrong wheels and tires so they had to return back to shop to get right wheels , took 5 to 6 hours to repair in 98 degree weather on side of , again no food or water , had 2 dogs , was told just to leave truck and trail,er on side of road and go get some food and water , trailer tires was rubbing on frame and bolt rubbing thru tire , and lug nuts fell off two tires that had been changed , due to the excessive time sitting on side of road , our scheduled time to arrive in [redacted] , and to start job on the second of sept , was not able to do, and my father in law had a ride back home but due to all the delays and poor service he missed his ride and I had to fly him home , after 4 and a half days of work missed and lost money for extra food and gas , U-Haul had said several times they would pay for all extra expenses and even when turned in U-Haul equipment the dealer showed me , he was supposed to say how sorry he was for all the trouble , and that he was supposed to refund any extra expenses we had , he told me he was to small of a dealer , have called cust assistance several and finally they called and said they would giv me 300.00 credit back , and nothing for anything else ,I spent almost 2700.00 dollars for good equipment and professional service and got poor servce and a big sorry , hope you rent from us again , I need help please !!!!!!Desired Settlement: I want my expenses of extra food and motel , gas for idleing on side of highway for a total of 15 hours in 95 plus degrees with pets and 3 adults and refund back on the so called top quality equipment I rented for top dollar , and for the airline ticket I had to purchase to send my father in law home due to the poor road service that lead to being 2 days late to destination

Business

Response:

Thank you for your concern for our customer Mr. [redacted].Our records indicate two separate checks, each for $150, were issued to Mr. [redacted] on September 23rd as an adjustment for the two breakdowns he incurred with the U-Haul equipment. Mr. [redacted] will also be faxing over his airline ticket and phone bill for reimbursement of half the airline ticket and roaming charges during his breakdowns.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: came into the uhaul company on 02/13/2013 at 523 pm. myself and my mom rented a truck from I beleive his name was [redacted] , they placed a hold on the $ 48.23 until we returned so that the proper deductions would be removed the mileage out was 76951.0 the truck was returned at76941.0 the truck was returned about 1 hour or so later anyways when we returned the guy was outside we noticed our vehicle was closed in we asked him if he could remove the truck so we could get out he rudley said no, so we asked again and he just ignored me. he walked around the lot, he locked the door and then he jumped in a black car as I looked I said sir please I needs my car what are you doing, he bagged into a uhaul and took off I was sppechless. I xcalled the uhaul company immediately at[redacted] I spoke to a guy that was upset that he did that he could not reach a mgr to come ou so he said ma'am u has to keep the rental until 5.23 pm the next day which would have been the2/14/2013 I explained I wanted my car he assured me that no charge would be added because of wehat had happened . I gave the mileage and explained everythang he said he noted it and that someone would call us that morning, we returns to store 2/14/13 the lady [redacted] already knew of the incident and she kept apologizing. she says thats $65.00 I said to her didn't corporate call you they must have you knew of the incident she says no so I explained to her the situation she says the mgr knows but he would not return till 2/15/13 I said ok I will return then and we can handle the billing process. I was not gone 5 mins I gets a call she says if u wants I can give u a $ 25gift card to use @ uhaul I explained no I will speak to the mgr a few mi9ns klate I gets a on call alert that 65.00 was removed from my credit card, I called uhaul and they was so rude and gave me the run around saying you kept the truck but that was not by choice they say they would hndle it and I still has not heard from the store manager yet since2/13/13.Desired Settlement: I wishes to be refunded for this truck the truck was $19.95 my mileage was about $7.00 if that I only had to put in (2gal) of gas thats how less we went and back with the truck only had to pick up a tv and come back. my fee should have been $ 32.00 total that includes the truck , the enviormental fee , the rental taxonly , not 4 65- I wishes to recieve my $ 33.00 balance and the gift card for the inconvience of hving to go thru this.

Business

Response:

March 22, 2013

Thank you for your concern for our customer Ms. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of Western NY, followed up on the information Ms. [redacted] provided. She informed our office she sent Ms. [redacted] an email offering her apology for the incident she experienced and advised her our GM of our U-Haul Center had left a message for her on February 28th and also sent her a VIP Certificate for $25. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Ms. [redacted] advised Ms. [redacted] she issued her a refund for the mileage charges in the amount of $31.31. She should receive the check in the next 10 business days.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: U-Haul installed a new hitch on out 2012 Nissan Quest on May 24th 2013. This was the [redacted] location. This 2012 Nissan Quest has a low rear bumper and that's where they installed the wiring bracket for the trailer lights. They said it would be fine there and that the hitch and lights would work fine, and that the car should not drop enough with the load for the bracket to hit the ground, which they were definitely wrong about. Not only with out 19 foot boat attached to the hitch, the rear of the car dropped enough to drag this bracket and cause a short in the electrical system of the car. This brand new car is fully electrical. If one problem shorts, its like a cascade effect and causes other shorts through out the system. Again, we just bought this van in April of 2013 and now we have a car with a bunch of electrical failures. We have been dealing with this issue since June. We towed our boat one time and the bracket hit the ground and shorted a lot out in the Brand New Car. This happened 37 days after we had it installed, so it was out of their 30 day warranty, so anything that happened they told us was not covered and there is nothing they would do about it. We did attempt several calls to the store manager Mr. [redacted] and he's telling us they are not going to take care of this issue and hung up on us several times, bad business practice. They said it was installed correctly so any issues to the electrical is not their fault. Well their electrical wiring hung outside the car very close to the ground. They sent out one of their technicians to look it over once our van completely stopped working and shorted everything out, which almost caused my wife, son, and grandchild to get into an accident while driving on the highway once the van shut off and none of the dash lights worked and the keyless entry kept blinking. He was surprised that they installed a 7 way instead of a 4 way which is basically what was needed. When our past Nissan Quest a hitch installed the wiring went inside the trunk and not outside underneath the car hanging close to the ground. This is a brand new Nissan van just purchased in April and we would not be experiencing these issues if U-Haul would of done the job correctly. I would understand if it was a older vehicle, but its a new van. Our van is at the dealership broken due to the negligence of U-Haul and they are wondering who's financially responsible for the repairs and I said U-Haul was the last people that tampered with the electrical system of the car. Mr.[redacted] was very rude to my wife on the phone denying all responsibility and even hung up on my wife after she was talking to him about all the electrical damage caused to our vehicle, and the issues just keep piling up day by day, but how we were spoken to is very unprofessional and I hope that this is not how he speaks to other customers when they are clearly at fault. As I stated, the amount of issues to this van are adding up daily. Fuses are popping, dash lights are coming on and off, the van is having shifting issues where the RPM is almost hitting max while going only 30 mph. We had NONE of these issues before our van was brought to your business. We need a response ASAP for this van is our main vehicle and it is almost not drivable because of all the issues and we don't have thousands of dollars to throw away because of U-Haul negligence.Desired Settlement: We would like U-Haul to pay for the repairs needed to repair our brand new van through our Nissan Dealership which we purchased this van from in April of 2013

Business

Response:

August 19, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Mr. [redacted], our President for the U-Haul Company of SW Ohio, followed up on the information Mr. [redacted] provided. Our U-Haul Center hitch mechanic went to Mr. [redacted]’s home to look at the wiring when we were first contacted. Mr. [redacted] had also advised our Center GM that he had bottomed out the trailer entering a parking lot. Mr. [redacted] could not confirm where U-Haul was at fault and subsequently denied Mr. [redacted]’s request.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Business

Response:

August 19, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Mr. [redacted], our President for the U-Haul Company of SW Ohio, followed up on the information Mr. [redacted] provided. Our U-Haul Center hitch mechanic went to Mr. [redacted]’s home to look at the wiring when we were first contacted. Mr. [redacted] had also advised our Center GM that he had bottomed out the trailer entering a parking lot. Mr. [redacted] could not confirm where U-Haul was at fault and subsequently denied Mr. [redacted]’s request.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Business

Response:

August 27, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

Mr. [redacted], our GM of our U-Haul of Tri-County Center, reviewed the information Mr. [redacted] provided. He informed our office he left a message for Mr. [redacted] requesting a call back to set up an appointment to have the wiring installed inside his vehicle.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Business

Response:

August 27, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

Mr. [redacted], our GM of our U-Haul of Tri-County Center, reviewed the information Mr. [redacted] provided. He informed our office he left a message for Mr. [redacted] requesting a call back to set up an appointment to have the wiring installed inside his vehicle.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Also, The wiring needs to go on the inside of the car and all fuses need to be checked.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Also, The wiring needs to go on the inside of the car and all fuses need to be checked.

Regards,

Review: On January 26, 2014 I went to the UHaul website to reserve a 6'x12' trailer and 2 dozen furniture pads to be picked up at Pappies Gun & [redacted] shop in Chickamauga GA on Feb. 1, 2014.

On January 31, 2014 I received a phone call from the regional manager informing me that they would not be to honor my reservation and that I would have to drive to the other side of Chattanooga TN to pick up my trailer.

After spending most of the day on the phone with the regional manager, they changed the reservation to Dalton GA and promised to reduce the amount I was charged to 100 dollars even to compensate me for the inconvenience.

On Feb 1, 2014, when I was already halfway to the new pickup location I was called and informed that my furniture pads where not available. I was told that there were no furniture pads in Dolton Ga and that I would have to go to yet another city to pick up furniture pads. Because I had to drive so far out of my way I did not have time to go to yet another city (I still had to meet the movers I had scheduled at a certain time), not only that the directions he gave me made no sense to someone who was not familiarly with the area. Needless to say, I had move my wife furniture with no furniture pads, or waste nearly 500 dollars of preserved mover time and hotel fees. The movers did the best job they could with out furniture pads, but some of my furniture was still scratched during the move (because U-Haul didn't hold my reserved furniture pads).Desired Settlement: I want to be refunded $40.98 to honor the original compensation that I was promised.

I want to be refunded an additional $20 dollars since they didn't have my furniture pads.

I want to be paid an additional $500 for damages to my furniture.

I want a total refund of $560.98

Business

Response:

February 16, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Knoxville regional office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and discussed his concerns. She advised him of a refund for $40.98 she issued back to his Visa account and should post on his next credit card statement. Ms. [redacted] also mentioned that we did make furniture pads available for Mr. [redacted] but he stated he did not have time to retrieve them. If Mr. [redacted] wishes to file a claim for damages he will need to contact RepWest Insurance Company at ###-###-####.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

While I am glad that they have finally honored the rebate that I was promised for the inconvenience of them not honoring my uhaul trailer reservation, they have yet to address the fact that their further incompetence caused me a loss of equity. I hold them directly responsible for this loss.

There reason for not compensating me is that they claim I did not pick up the furniture pads because I did not have time to do so. However, they failed to account for how their incompetence contributed to the lack of time and that their idea of offering furniture pads was spurious based on the circumstances around that offer.

1. I was sent 30 minutes (or an hour round trip) out of my way to pick up the uhaul, because they could not honor my reservation for a trailer at the location I had requested (they waited until one day before pickup to notify me and had an entire business week to make arrangements to honor that request.

2. 10 minutes before I picked up the trailer (I was already 20 minutes on my way), I was called and informed that the new pickup location didn't have the furniture pads that I had reserved. In fact I was informed that there were NO furniture pads in the entire CITY. I had already been diverted an hour out of my way, and at the last minute they informed me that I had to make a second detour, because they were not able to honor my reservation for something as basic as furniture pads in an entire city. I was told were I could pick up furniture pads, but I had no clue were to go or how far away that location was. I was already an hour behind schedule (again because of them), and they wanted me to make a second detour.

I am sorry, but this does not constitute honoring my reservation or request. I want to be compensated for my loss from the responsibly party, uhaul international. If they want to file a claim with an insurance company that covers business losses because of their own incompetence, that is their business, but I refuse to deal with a third party when uhaul is at fault.

Review: I rented a Uhaul truck on June 22 to drive from [redacted], CA to [redacted], MO for a total of $1,954.47. Contract No. [redacted]. Approximately eight hours into the trip the vehicle started to have brake issues, the ABS light came on, it started to overheat, and the gas mileage went from reasonable to 2-4 mpg. This all happened in the middle of the Arizona desert. I have lupus and am allergic to the sun, as does the person who was with me. Uhaul was contacted and sent a service man out who confirmed the problems. Following the man back to his shop he decided to take another call and disappeared never to be heard from again. We repeatedly contacted Uhaul over the following 24 hours to request a new truck. Eventually UHaul stopped responding to us, hung up on us repeatedly, put us on hold for extensive amounts of time. We had no choice but to rent another vehicle from another company 90 minutes away, which cost $1,500. We returned the truck to a location in Arizona at which point UHaul pulled the entire $1,954.47 from my bank account, despite the vehicle being damaged and the trip being incomplete. They also tried to bill me for another ~$150 for going "over mileage" and "over days allowed", despite being allowed 2,164 miles (someone changed the system to say only 620 miles were allowed and only 4 days). The vehicle ended up costing hundreds more in gas than it should have, a rental car was required to pick up a [redacted] truck, we had to stay at a hotel for two nights waiting on Uhaul to get us a new truck (which they refused to do), the service man was never heard from again so we couldn't get anything done to this unsafe vehicle, and Uhaul simply refused to contact us after a certain point. We were polite the entire time and just wanted a new truck. Instead we spent thousands on another truck, gas for the 2-4 mpg beast, hotel bills, and more. Everything is thoroughly documented by the minute for this entire debacle.Desired Settlement: The person whose cargo and property was ruined in the move because of this will be filing a suit regarding all of that as that is his case to pursue.The rental cost is a separate matter, at a minimum I request my account be refunded for the full amount of the transaction $1,954.47. The truck was dangerous shortly into the trip, despite our best efforts Uhaul refused to provide a replacement or fix the broken vehicle, and cost me thousands in another vehicle, gas, hotel, car, etc.

Business

Response:

July 31, 2012

Thank you for your concern for our customer Ms. [redacted].

Mr. [redacted], our President for the U-Haul Company of San Fernando Valley, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns. He explained he could not find any evidence that the U-Haul truck had any mechanical issues. He spoke to the mechanic that responded to the breakdown call and he relayed he found nothing mechanically wrong but also relayed that the truck was overloaded. The truck Ms. [redacted] rented had a full Preventative Maintenance service a week before her rental along with new brakes installed. The truck has also since been rented over 1000 miles without any necessary repairs. After reviewing the rental and mechanical reports, Mr. [redacted] concluded that a rental adjustment was not warranted.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Thieves, Unhelpful customer service, liars, scam artists to the max!!

Review: Very unhelpful employees. Made me wait for their key to get into my storage unit. Blocked customer access with their trucks and did not want to move them. I had to load and unload around their trucks. They only have one flat bed cart to use which is never available. Very rude when we needed assistance. I have spent allot of time and money with U-Haul and at this point will never use them again. [redacted] trucks are much better. At this point a voucher for three months free storage would be acceptible or a refund of one month.[redacted]Desired Settlement: A 3 month voucher would do or a refund of one month.

Business

Response:

November 1, 2012

Thank you for your

concern for our customer Ms. [redacted].

Ms. [redacted], a

Senior Customer Service Agent, sent Ms. [redacted] an email on October

22nd requesting the address of the U-Haul storage location

involved in order to have her concerns addressed. As of today Ms.

[redacted] has not heard back. Ms. [redacted] can reach Ms. [redacted] at

Our

customers are very important to us and we regret to hear of

situations that cause problems for them. Thank you for bringing this

matter to our attention and allowing us to offer a response.

Sincerely,

Executive

Assistant

U-Haul

International

Review: On Sunday 12/29/13 I have rented a 14' truck to move my possessions from NJ to CT. On the way to CT it started to rain. Upon arrival, when unloading the tuck, I've noticed that my mattress is wet as well as other items like the tables and chairs were in small puddles of water but only the mattress and a couple of chair cushions got damaged. The entire left side of the mattress was soaked with water. Somehow the rain has penetrated the truck. I've called UHaul to file a complaint but I've been told that the company will not cover the damages. I've taken pictures of the damaged mattress and they can be available per request.

Thank you for all your helpDesired Settlement: I would like UHaul to fix the damaged over $800 mattress and refund my rental of $190

Business

Response:

Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and he will be filing a claim with RepWest Insurance Company.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: In May 2012 I went into the U-Haul and spoke with the Mgr of the store, [redacted]. I told him that I had a 2007 Toyota Camry and needed a hitch for a Hoveround wheelchair that weighed 195lbs and a lift for that chair that weighed 80lbs. Mr. Garcia sold and installed a hitch on my car that he said would support the chair and lift. In Sept. when a friend was putting my chair on the lift he looked under the car an at that time he noticed damaged to the trunk pan. The pan was splitting where Mr. Garcia had bolted the steel hitch to the aluminum trunk pan. When I returned to U-Haul I was told that "This hitch is a class 2 hitch and is intended to hold up to 300 lbs tongue weight and up to 3500 lbs gross trailer weight. However, the Camry is only rated up to 200 lbs tongue weight and up to 2000 lbs gross trailer weight(refer to the bottom of your service invoice for information regarding weight restrictions and also owners manual). The reason why the truck pan is splitting is due to the weight of the lift and wheelchair exceeding that maximum amount allowed for this vehicle. The only thing that I can recommend is to get the area spot welded and find a wheelchair and lift combination that doesn't exceed 200lbs. Buying those items may be expensive so another option will be to get the area spot welded and use a support strap but that still may not be enough to keep the weight from splitting the truck pan again." My problem is that if you knew that the hitch would not support the chair and the lift why didn't you tell me that before you sold and installed the product. They later filed an insurance claim that was rejected for the same reason.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to have the hitch removed and the damaged to my car repaired.

Business

Response:

January 21, 2013

Thank you for your concern for our customer Ms. [redacted]s.

Mr. Felipe [redacted]a, our GM of our U-Haul Moving and Storage of Livermore, followed up on the information Ms. [redacted]s provided. He informed our office he spoke to Ms. [redacted]s and advised her we would cover the costs of repair to her vehicle as well as the cost of her hitch installment. He asked her to call him at least a day ahead of when she will bring her vehicle to have her hitch removed. From there she will have the car repaired and will bring in her receipt for reimbursement. If she had other questions, Mr. [redacted]a asked her to call him.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We rented a uhaul truck and transport and asked for a specific location. We were not contacted as promised by uhaul so we called back only to find out that they booked the transport at a far out location and for the next day!!!! We were very inconvenienced, we had already loaded the truck and had to drive to New York from New Jersey with a fully loaded truck to pick up and have the transport added with our vehicle. Not to mention gas for the car and truck, tolls an overnight stay without furniture turned in keys and the fear of someone stealing our belongings. We were offered 50 bucks to settle this huge mistake!

I explained all of this to the rep who wouldn't take my call. I called the office and when her peer answered the phone the first thing that I heard was "I'm not here." How rude!!!! They should listen to our call and reimburse us for the truck, transport and labor we rented on both ends! I have a more that I could complain about but I will leave it at this.Desired Settlement: Nothing less than a full refund for the transport!!!

Business

Response:

December 4, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual rental contract.

[redacted], our Traffic Manager for our Northern New Jersey regional office, followed up on the information Ms. [redacted] and Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and discussed their concerns. Ms. [redacted] issued a refund for $300 as an adjustment on their rental and was also provided a telephone number for Ms. [redacted] in case they needed assistance in the future. The refund should post on their next [redacted] credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Two complaints about U-Haul, both left me with horrible experiences in one week.

First, the biggest, is that we reserved a moving truck online weeks ahead of time. We received an email confirmation and reservation number. The day before our move, we click "online express check-in" and find out that our reservation was cancelled by U-Haul. NO NOTIFICATION of any cancellation was given by phone or email. Just cancelled. So the day before we are supposed to move, we have no truck! They weren't even going to tell us! I called U-Haul and after a few different numbers, they sent me to reservations in Arizona. She said she was in Arizona, and not local, so she doesn't know why it was cancelled but there are no trucks. Luckily I didn't show up tomorrow morning and had time to call around to find another company. The lady who helped me at a competing firm said that this happens in our area (Crystal Lake, IL) all the time, and it's pretty sad when people are crying because they don't have a moving truck the day they are supposed to leave because U-Haul overbooks.

My SECOND issue with U-Haul involves the location in Crystal Lake, IL. We paid them to hook up wiring to my hitch. Even though there were bad reviews on Yelp, we tried them anyway. A few months later, which was earlier this week, I'm driving and my car is engulfed in smoke and a burning smell. I immediately took it to a car repair shop who says that the wiring is bad and has melted, which I have to replace.

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Description: Convenience Stores

Address: 1300 Gulf Shores Pkwy, Gulf Shores, Alabama, United States, 36542-5906

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