JRNA, Inc.

Date: 11/04/2015Thank you for the opportunity to respond to this complaintOur customer made a purchase of a sectional on April 14, for $(not $800) and picked up their merchandise up April 18, (not May, 2015)When contacted by the customer regarding issues with cushions splitting
on the seams, attempts were made with the manufacturer to have replacement cushion casing shipped in, which unfortunately were not shipped by the manufacturer in a timely fashion, which we understand completely would frustrate anyoneWe do work with the customer and manufacturer to resolve any warranty issues as expeditiously as possible.To remedy the situation, on October 29, our customer received brand new cushions removed from a sectional we had in stock, to replace the cushions that were defective

06/30/2017Thank you for the opportunity to respond to this complaintThe customer is correct that the item she wished to purchase had a tag on it that was not for the item that it was displayed onThe tag was for a $model of a pc dinette that was displayed near the dinette that she wished to
purchase which in actuality was $The tag was correct in all aspects, its description, its model number and skunumber, but the tag was apparently moved off the correct dinette, likely by accident or by any number of customers or children who could have moved it.The customer came around to pick up the merchandise and that is when the mistake was discoveredThe customer was offered $off the actual price of $as a 25% reduction in price to make up for the mis-tagged productThe customer also spoke to our Corporate manager, Robert H*** who later authorized another $50, for a total of $off the $dinetteIn all cases, the customer insisted that she receive the $price.This item was not purposely tagged with an intent to "bait and switch and there are any number of circumstances that that tag could have been accidentally moved and/or purposely moved to receive a lower priceIn any case, we discovered the mistake and made a very good attempt to make a reasonable price offering for the customer to get the dinette she wanted at a price far less than our selling priceUnfortunately, in this situation, our very generous offer was refused and the customer could not be accommodated

12/08/2016Dear *** ***,Thank you for the opportunity to respond to this complaintThis customer should not have been handed returned merchandise which is our fault and we wish this would have been discovered at the customer pick up dock, so that it could have been remedled at that timeThe
customer returned the next day from Allentown and exchanged the pieces with new product and to date, all is good with the purchase.The store manager placed notes in her order on the computer that she was granted 10% off any future purchase for this inconvenienceThis was not mentioned in the letter to the Revdex.com nor on the Social Media posts the customer placed regarding this experienceThe 10% off any future purchase could have been a sizable discount of course, but in lieu of that, we will refund 20% of the purchase price, to cover the aggravation of this experience, which is roughly $plus tax.It certainly was not our intent to give out returned merchandise as we have a mechanism to liquidate returns through our "Freight Yard" and we are sorry that *** *** was inconveniencedThe refund "credit" is on the customer's sales order, so if *** *** at her convenience can stop by with the *** she made the purchase on, we can refund that amountOur systems do not retain any C/C information, so we cannot process the refund without the card and customer present,Thank you

I was lied to. After confirming 3 times my furniture would be at the store ready for Pick up 8-1-15 thru 8-2-15 I was told by 2 different people it would be there after 5pm Friday 8-1 I found a truck to use (NOT EASY) only to arrive and be told sorry not here, I spoke with manager Robert and was told I could get it at a different warehouse OH but they closed at 4. I could get it Monday. But I could not get the truck Monday, I asked if he could deliver it. NO SORRY it is what it is I was told. Sorry we don't fit your needs. What kind of service is that? I canceled my order and will not shop here again

From: [redacted] <[redacted].com>Date: Wed, Oct 18, 2017 at 2:05 PMSubject: furnitureTo: [email protected] situation has been resolved thank you for your help.

Date: 11/04/2015
Thank you for the opportunity to respond to this complaint. Our customer made a purchase of a sectional on April 14, 2015 for $699.00 (not $800) and picked up their merchandise up April 18, 2015 (not May, 2015). When contacted by the customer regarding issues with cushions...

splitting on the seams, attempts were made with the manufacturer to have replacement cushion casing shipped in, which unfortunately were not shipped by the manufacturer in a timely fashion, which we understand completely would frustrate anyone. We do work with the customer and manufacturer to resolve any warranty issues as expeditiously as possible.To remedy the situation, on October 29, our customer received brand new cushions removed from a sectional we had in stock, to replace the cushions that were defective.