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JRNA Reviews (2)

I was lied toAfter confirming times my furniture would be at the store ready for Pick up 8-1-thru 8-2-I was told by different people it would be there after 5pm Friday 8-I found a truck to use (NOT EASY) only to arrive and be told sorry not here, I spoke with manager Robert and was told I could get it at a different warehouse OH but they closed at I could get it MondayBut I could not get the truck Monday, I asked if he could deliver itNO SORRY it is what it is I was toldSorry we don't fit your needsWhat kind of service is that? I canceled my order and will not shop here again

Date: 11/04/Thank you for the opportunity to respond to this complaintOur customer made a purchase of a sectional on April 14, for $(not $800) and picked up their merchandise up April 18, (not May, 2015)When contacted by the customer regarding issues with cushions splitting on the seams, attempts were made with the manufacturer to have replacement cushion casing shipped in, which unfortunately were not shipped by the manufacturer in a timely fashion, which we understand completely would frustrate anyoneWe do work with the customer and manufacturer to resolve any warranty issues as expeditiously as possible.To remedy the situation, on October 29, our customer received brand new cushions removed from a sectional we had in stock, to replace the cushions that were defective

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