J.R.'s Custom Painting & Home Services

Dear to whom it may concern,
I'm very sorry to hear about your experience with our outbound service. We reach out to former clients with the best attentions and I assure you that what transpired with you and our representative is outside of the normal experience. I have spoken to the supervisor of...

the department where this call was from and she let me know that this matter had been addressed with you over the phone early today. My understanding is that this has been resolved however if you have any additional questions or concerns please do not hesitate to reach out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company had other employees whom I worked arrangements out with and the cancellation date they are providing is just for their benefit. I have proof via emails and phone records proving otherwise. Also once again I never authorized any charges to the credit card they placed the charges on. Let's see them prove that. 
Regards,
[redacted]

Dear [redacted],Your refund of $120.74 has already been processed by our Finance department on 2/9/15. If usually takes 3-5 business days to this to reflect on your card. Your website was also taken down on 2/9/15 and is no longer active online. Just to provide some background, we do not show a...

cancellation request in October and your 1 year contract required that you continue to pay through January but we want to honor the request in December since we do have record of you speaking with Client Development. This is why we have refunded your February charge so January will be the last charge for your account and would fulfill your contract period. Please let us know if there is anything else we can do for you.

Dear to whom it may concern,
 
This matter was addressed with the client yesterday and a resolution was made. Although we  typically enforce a 30 day notification policy I was happy to waive it as a token of good faith. I wish the client nothing but the best in her future endeavors....

Dear to whom it may concern,
The client came onboard with our company on October 10th,
2014, three days after signing on we delivered a beautiful website and assisted
the client for the last six months with website edits, listings and more.  Most recently the client...

contacted us on
March 6th. 2015 for assistance in signing up for our webinars. As we
offer unlimited support we are always available to assist clients with
directions and details on what our product can do. I cannot offer a cancellation
of our product as services were and continue to be delivered.  I would however be more than happy to reach
out to the client directly to show them new product enhancements and how we can
work together to reach a positive outcome. Thank You, [redacted]

Hello, if the client would like to send me supporting documentation I'm more than happy to review it. However at this point we will not be proceeding forward with a refund.

ZResponse:
Mrs[redacted] purchased Z57's Facebook Deluxe
package on August 12th, with a Year Commitment and agreed to
our Terms and ConditionsOur Terms and Conditions are always provided at the
point of sale, as we ensure all clients have the opportunity to ask
any
questions they might have on these before finalizing their purchase
When
agreeing to Z57's Terms and Conditions, the agreement is sent electronically to
the client, a digital signature is captured with their acceptance along with
the date and time using the Adobe® Echosign® system. A copy of the client's electronically signed
agreement is then provided to the client and a copy is electronically filed by
ZMrs[redacted] agreed to the Terms and Conditions on
8/12/at 3:PM
Mrs[redacted] had very minimal involvement with her product and
services while a client of ZAfter the initial build and training, she did
not reach out for assistance or support until March 3rd, in
which she placed her first request to cancel the account to proceed forward
with another companyShe spoke with a Client Development representative that
expressed the need to be involved with her Social Media presence and offered
her supportThe client agreed to resume services at that time
Zis not responsible for the client's personal Facebook account
and its public statusMrs[redacted] is incorrect regarding "Facebook pulling her
access to the business page" as it was still active and live to the internet
The Facebook "token", which links Facebook to Z57's PropertyPulse product, had
expiredNotifications within her PropertyPulse account instructs her to follow
the directions to relink her accounts or call into Z57's On Demand Team in
order to get assistance with this task
Based on the agreed to Terms and Conditions, the Cancellation
Policy is outlined here:
Cancellations
After the cancellation period provided in paragraph above, you may cancel
monthly service by providing us with days prior noticeYou will be
responsible for any charges incurred after day notice is given, which
includes, but is not limited to, monthly website hosting, domain renewals,
email services, traffic products, or any other services purchased from ZAn
email will be sent to the email address on file to confirm cancellation
In
order to protect your account, if you wish to cancel your service, you must
contact ZClient Development via telephone at (800) 899-so that we can
authenticate that you are the authorized account userAll cancellation
requests must be verbally communicated directly to a Z
Client Development Representative.
On September 10th, Mrs[redacted] called Z57's Client
Development Department to request to cancel servicesWhen discussing the
reason she wanted to cancel (her misunderstanding of the page being erased),
she agreed to continue services with Zwith the agreement that we would
reconnect her product and link additional sources to her Facebook page to post
contentMrs[redacted]'s Facebook page was reconnected to her PropertyPulse
account that dayOver the next few weeks a new cover image was added to her
site and the content posts to her Facebook Business Page were startedIt was
communicated to Mrs[redacted] on September 24th that there was a delay
in the content posts to Facebook due a personal tragedy with the Client
Development Rep that was working directly with her
Starting September 24th there has been dozens of
content posts to Mrs[redacted]'s Facebook business pageThe posts continue to
this day
On September 26th, Mrs[redacted] called Z57's Client
Development Team to place another request to cancel her accountThat request
was submitted, but the request to refund her monthly hosting from June, July
and August were denied based on the Year Commitment the client had agreed to
and the Cancellation Policy process
RESOLUTION
Mrs[redacted] did not request a cancellation of services
in compliance with the Terms and Conditions until September 10th,
and then agreed to proceed with Z57's product until a change of heart on
September 26thThis would signify the 1st day of
her day notice of cancellation outlined in the agreement setting her last
invoice to be October 12th, She would not be eligible for a refund
for June, July and August as she did not verbally request the cancellation
through the Client Development Department and Mrs[redacted] would have still be
subject to the charges based on her Year Commitment that would run through
August
Due to the delay in services that resulted after the September
10th request, Zis willing to honor that as her original cancellation date,
and the last invoice on September 12th as the last payment to comply
with the day notice
Mrs[redacted]'s account currently is set to cancel with no
overdue balance

Z57 has proven to be a most unethical organization to deal with.  They choose to rely totally upon what their deceitful representatives notate in their files which are not accurate and untrue.  Then they say you have to call and verbally cancel your agreement regardless of how clear it is in an email to STOP service.  THEY ARE A ROYAL RIPOFF! Never Got Any Benefit from them but lost a LOT OF MONEY.  No Thanks,  [redacted], Realtor

Dear to whom it may concern, I have reviewed this client’s file and the client is
receiving a refund for the full amount charged. This was in the process of
being handled by our billing department and will be reflective through the
client’s financial institution in the next 4-5 business days....

We attempted to reach
out to the client today to provide these details however we got her voicemail. We wish the client nothing but the best in the future and
are sad to see that a business partnership could not be made. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
PS. The company did not waive the last payment as indicated. I already made 12 monthly payments of 49.99 Plus the set up charge. My First monthly payment was November 2013 and the last payment to this point was for October 2014.  Part of the reason for the complain was the company was trying to bill me for an additional payment for November 2014. which they are not entitled to receive. There are only 12 months in a year and 12 monthly payment in a 1 year agreement.
 
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Everything that I stated, they verified to be true. Including sitting on hold 2 times in excess of 20 minutes to cancel!. But, just as your stock response says, if they fulfill there remedy, the matter is resolved to my satisfaction. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me. The company worked directly with me in resolving and wanted to go above and beyond because she said it was "the right thing to do." I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear to whom it may concern,
I’m sorry to hear that that Mr. [redacted] has been dissatisfied
with services from our company. We have record of Mr. [redacted] contacting us on separate
different occasions and us providing him with assistance on Facebook along with
tips on how we can...

work together to get the best results.
We have also asked him to please contact us on a more
consistent basis so that we could continue to help him with his web marketing. We
have wanted to be Mr. Edward’s strategic partners however Mr. [redacted]
communicated not wanting to be involved in the process.
The client is correct that he did in fact begin services in
November 2013, so his last payment would be November 2014. That means he has
one additional bill to honor his one year agreement. As a token of good faith I
can waive the next month of services making his account settled in full. Please
let me know how Mr. [redacted] would like to proceed.
Thank You,
[redacted]

Dear to whom it may concern, This matter has been addressed with the client directly via phone on 1/22/2015. We have come to a resolution that the client is happy with and we wish the client nothing but success in the future. Thank You, [redacted]

Dear to whom it may concern, The above mentioned client signed up for services with our company on October 3rd 2013. We provided the client with the services she paid for and On November 4th 2014 the client decided they wanted to cancel with us based on the client wanting more leads and traffic...

to the site. One of our senior representatives took the call and assisted the client with their request. Based on the conversation our representative offered the client a free month of services and some additional product deliverables in order to repair the relationship. The client agreed and we proceeded forward with providing one month free. On December 1st, 2014 the client contacted our email support and asked to cancel the account. We let the client know per the user agreement they need to call us via phone. The client then reached out to us by phone over two months later on February 20th, 2015. At that point we cancelled the account per her request and the client was subject to the 30 day notice policy. Due to the circumstances above we would not be able to honor a refund for three months of services. Having said that if the client has any supporting documentation that shows that she cancelled by phone after December and before February 2015 I would be more than happy to refund those months of service. I wish the client nothing but the best in the future and hope this matter can be resolved. Thank You, [redacted]

Dear to whom it may concern,
I have spoken to our Billing Department and do not have any record of any AMEX transaction being pushed through. I actually provided the client a refund on his last bill statement so his last charge was in August. I would very much appreciate the client to provide...

additional details so that I may research this matter further.
Thank You,
[redacted]

Dear
to Whom it may concern,
 
I
have reviewed the statement written by Ms. [redacted] in regards to her
cancellation request. I do see a copy of the email correspondence that transpired
that you can see below:
 
8/20/21014
Hello,
I have not been able to...

get through to either phone number.   I need
to speak with someone about cancelling my monthly service with Z57. 
Please have someone call me as soon as possible.
Thank you,
[redacted]
###-###-####
We then replied with the following email: 8/25/2014




Our apologies, we have had a few issues with our phone provider on the 800 number but ###-###-#### will work.  Call us and we will get this taken care of for you.  Thank you. After the email exchange above we did not hear from the client via phone so this request could
be placed into the system for processing. Per the terms and conditions of the contract the
client signed she is responsible to speak to a representative directly to make
any changes on her account. Please see attached contract.
Due to this we would not be able to provide the client a refund
for the amount charged.  Should the
client have any questions in regards to this I would be happy to speak to the
client directly as well. Thank You, [redacted]

Our initial position has not changed.

Dear to whom it may concern,  This matter has been resolved with the client directly. We have provided the client a full refund and wish her nothing but success in the future! Thank You, [redacted]