JRS Heating & Air Conditioning

in response, As I have stated previously the air handlers installed at the initial start of this job will operate on both the and the 1/ton units.? This also is indicated on the AHRI Certificate of Product Ratings.? Please find that both certificates have been included in my first response to this issue and will include again at this time.? I must reiterate that had this? customer finished the job within a timely manner (it has been over years), the equipment is no longer available -please see Ruud dealer's statement.? I hope that this will finally resolve the problems with this complaint

Complaint: [redacted] I am rejecting this response because: I am also disputing the fact that I paid for a and Ton Systems with a rating of 15+ Seer or betterHow can you have different size of Systems ( and ton) using the same model Air Handlers for both SystemsIf both Air Handlers are the exact same model were installed at the same time (Oct.2013) and both Condensers were installed at the same time (Mar.2016)Then why was he able to get a good matching Condenser (new platform) and current AHRI Certificate for one System and not the otherRUUD manufacture comes out with a different platform but always keeps same numbers for size of unitsThe only thing that changes are letters (prefix).? I am waiting for additional information from manufacture Regards, [redacted]

In regards to the complaint against my company filed by [redacted] on 4/4/with assigned ID# of [redacted] , she failed to explain that the contract of this job was back on June 19, This date started her job and we installed the air handlers in the attic along with the duct work for central air and heat systems as per bid using RUUD equipment.The equipment that we bid at the time the contract became enforced were 16+ seer units as specified on the AHRI certification papers I have furnished along with this letterBoth units were matching systems as you can see on the certifications dated 7/26/On 09/17/Mrs [redacted] contacted me and said she was ready for the matching outdoor systems for the air handlers we installed at the first of the job on 08105/Then we were told days later that she was not readyI was called again on 11102/saying she is now ready for the units; however, yet again days later I was told to hold offFinally, March of this year, she called and was ready once againWe called our RUUD dealer and they informed us that due to the job being prolonged for years the equipment is no longer availablePlease find that I included the email I received from my RUUD territory manager) The new condensers that we installed, one of the air handlers would have to be changed out to have a matching seer unitAt this time I informed her I would get her a price for the matching indoor air handler if she wanted a seer systemI have been informed by RUUD that the indoor air handler that is presently in place will work perfectly fine and RUUD and JRS will warranty the system for the period of time stated on the contractNote contracts are only effective for one year and should be null & void thereafter.Mrs [redacted] was informed of all the aforementioned information and still has a balance dueShould this payment not be made, Mrs [redacted] would surrender the warranty on all work done.I have included the current ABRI certificate showing the 15+Seer system should she decide to change out the air handler to match the outdoor condenser.I hope this correspondence resolves our side of the dispute

Complaint: [redacted] I am rejecting this response because: I am also disputing the fact that I paid for a and Ton Systems with a rating of 15+ Seer or betterHow can you have different size of Systems ( and ton) using the same model Air Handlers for both SystemsIf both Air Handlers are the exact same model were installed at the same time (Oct.2013) and both Condensers were installed at the same time (Mar.2016)Then why was he able to get a good matching Condenser (new platform) and current AHRI Certificate for one System and not the otherRUUD manufacture comes out with a different platform but always keeps same numbers for size of unitsThe only thing that changes are letters (prefix) I am waiting for additional information from manufacture Regards, [redacted]

In regards to the complaint against my company filed by *** * *** on 4/4/with assigned ID# of ***, she failed to explain that the contract of this job was back on June 19, This date started her job and we installed the air handlers in the attic along with the duct work for
central air and heat systems as per bid using RUUD equipment.The equipment that we bid at the time the contract became enforced were 16+ seer units as specified on the AHRI certification papers I have furnished along with this letterBoth units were matching systems as you can see on the certifications dated 7/26/On 09/17/Mrs*** contacted me and said she was ready for the matching outdoor systems for the air handlers we installed at the first of the job on 08105/Then we were told days later that she was not readyI was called again on 11102/saying she is now ready for the units; however, yet again days later I was told to hold offFinally, March of this year, she called and was ready once againWe called our RUUD dealer and they informed us that due to the job being prolonged for years the equipment is no longer availablePlease find that I included the email I received from my RUUD territory manager) The new condensers that we installed, one of the air handlers would have to be changed out to have a matching seer unitAt this time I informed her I would get her a price for the matching indoor air handler if she wanted a seer systemI have been informed by RUUD that the indoor air handler that is presently in place will work perfectly fine and RUUD and JRS will warranty the system for the period of time stated on the contractNote contracts are only effective for one year and should be null & void thereafter.Mrs*** was informed of all the aforementioned information and still has a balance dueShould this payment not be made, Mrs*** would surrender the warranty on all work done.I have included the current ABRI certificate showing the 15+Seer system should she decide to change out the air handler to match the outdoor condenser.I hope this correspondence resolves our side of the dispute

in response, As I have stated previously the air handlers installed at the initial start of this job will operate on both the and the 1/ton units. This also is indicated on the AHRI Certificate of Product Ratings. Please find that both certificates have been included in my first response to this issue and will include again at this time. I must reiterate that had this customer finished the job within a timely manner (it has been over years), the equipment is no longer available -please see Ruud dealer's statement. I hope that this will finally resolve the problems with this complaint

JRS Heating & Air Conditioning installed our new Heat Pump and Air Handler in November 2014. Randy had repaired our AC unit in the past and did a great job. They arrived early in the morning as scheduled and were very conscientious of our family and home. They completed the work in a timely manner and removed all of the old unit. Randy also completed all of the CPS Energy rebate information.
I will recommend JRS to all of my friends and neighbors.

Complaint: [redacted]
I am rejecting this response because: I am also disputing the fact that I paid for a 3.0 and 3.5 Ton Systems with a rating of 15+ Seer or better. How can you have 2 different size of Systems ( 3 and 3.5 ton) using the same model Air Handlers for both Systems. If both Air Handlers are the exact same model were installed at the same time (Oct.2013) and both Condensers were installed at the same time (Mar.2016). Then why was he able to get a good matching Condenser (new platform) and current AHRI Certificate for one System and not the other. RUUD manufacture comes out with a different platform but always keeps same numbers for size of units. The only thing that changes are letters (prefix). 
I am waiting for additional information from manufacture.
Regards,
[redacted]

Our customer from January 2013 requested an indoor air handler replacement due to leaks in the evaporator coil. This property was sold to the complainant since this repair at...

that time.
We were called and requested in June 2014 to perform a service call on this same property due to system not cooling. Upon inspection of our equipment installed previously, no problems were found. However, we did find the problem to be on the outdoor a/c condenser which our company has no prior service history. My service technician found ants in the contactor which shorted this unit out and made it inoperable. We advised the owner that this contactor needed to be replaced and quoted the cost. The owner informed us that he had a service contract with another company and he would have this other company replace the part. And he has refused payment to us for our service call/diagnosis of this unit that very day.
Please find enclosed a copy of the invoice of the work we performed in 2013 on this property.
Sincerely,
[redacted] R. [redacted], President
JRS Heating & Air Conditioning, Inc.

Complaint: [redacted]
I am rejecting this response because:
Parts of the unit were removed and not put back.  Taken by the technician.  Further wires removed shorting the voltage box that had to be replaced at my expense along with another electrician bill to put back the hand full of wires that were pulled apart.  A vandalism police report has been filed with the Olmos Park Police Department (Case# 14-4772).
Regards,
[redacted]