JR's Heating and Air

We have received the complaint both from the Revdex.com and through our company website. We have addressed the complaint according to our internal Dispute Resolution Process and determined to refund the customers payment for the subject invoice as per the attached letter to the customer. The issue raised...

had to do with pricing and not workmanship. It is sometimes difficult to have customers realize the added costs of overhead and direct costs for us to provide services to customers. Arguing this point is not generally not a productive way to resolve the issue. SPS has a 100% satisfaction guarantee policy for the work we do and accordingly refunded the amount of the invoice. Please contact me with any further questions.