JRW Automotive

My bank has already investigated teecity and declared them a scamMy bank has given my money back to meTeecity will not send me a shirt, their response is a lie, because now they no longer have my payment

Our shirts are custom printed for every customer so it does take more time than your standard online shopping orderOnce the campaign has ended, we send our shirts to our printing facilities to to be screen printedThis process takes about 8-days to complete and finalize, however it can take longer depending on our current production volumeHer order was sent days after which was much earlier than the restWe shipped this order early not late as what the customer claimedWe do not have control on how their post office works but we made sure on our end that this order will arrive earlier than the celebration it was ordered forAnyway, this package is now on its way back to the customer's address and should arrive any day soonOur terms and conditions can be viewed on our page here: http://teecity.com/pages/help

I still haven't received my order from TeeCity, and I also have not received any correspondence from them

Teecity works hard to ensure that all of our customers receive their items in less than weeksHowever, during the seasonal times, our delivery times may go upPlease understand that we are working hard to increase our delivery speeds everydayWe are already working on another shirt to send out to you because we believed that the first one got lost somewherePlease do watch out for your new shipping email with your tracking number anytime soonWe really apologize for this delay, but rest assured we are not scamming anyone out of their money and no worries, we will make sure this new shirt will reach to you this timeWe really do appreciate your patience.Thank you and sorry for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have NOT received the product as of yetI have also NOT received a tracking number from themThey have my address on file, I'm not quite sure why they are asking for a different addressThe issue wasn't the delivery location, it was the time they had it delivered. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.According to TeeCity, the package is on its way back to meI have no information supporting thisThey have not provided me with a tracking number or anything to support this claimI have tried contacting them a number of times since filing a complaint with Revdex.com, however, they remain unresponsive Furthermore, the information that they have provided regarding the shipment time once the campaign ends, is not in accordance to what was stated on their website:"When will my order arrive? The estimated time for delivery is 7-business days from the time you place the order with usThis estimate includes the time it takes your order to be set up and custom printed in one of our facilitiesShipping takes about 3-business days for US customers and about 8-business days for international orders." As you can tell the website states that the estimated delivery time includes the time it takes the order to be screen printedFinally, the order was mailed days after the purchase vsdays that they claimThey did not ensure the package was order prior to the celebration that it was ordered forThe package arrived a week late, again, during which time my office was closed. Going through the Revdex.com website, I see a number of similar complaints against this businessNot to mention hundreds of negative comments claiming the same thing all over their social media. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We went further and checked on this and our system shows that we cannot send the customer a new shirt because this order has been shipped and received successfully by the customer a month agoClick on this link here to view the history of this shipmenthttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=*** Thank you

My bank has already investigated teecity and declared them a scam. My bank has given my money back to me. Teecity will not send me a shirt, their response is a lie, because now they no longer have my payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The tracking details that they have provided are wrong. I'm not even sure where they are pulling them from or if they are somehow forging the information. Here is what is shown on my end: https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?t...⇄ item was NEVER received as the building was closed for the Holidays. Again, the reason that it was closed was due to the extremely long delay in the company processing their order (which did NOT match what was stated on their website). 
Regards,
[redacted]

Teecity works hard to ensure that all of our customers receive their items in less than 2 weeks. However, during the seasonal times, our delivery times may go up. Please understand that we are working hard to increase our delivery speeds everyday. We are already working on another shirt to send out...

to you because we believed that the first one got lost somewhere. Please do watch out for  your new shipping email with your tracking number anytime soon. We really apologize for this delay, but rest assured we are not scamming anyone out of their money and no worries, we will make sure this new shirt will reach to you this time. We really do appreciate your patience.Thank you and sorry for the inconvenience.

Sorry for the inconvenience! I have went ahead and checked on this for you and our system shows that your new shirt has been sent out and is enroute to you.Click on this link to view the shipment history of your items : http://webtrack.[redacted]globalmail.com/?trackingnumber=[redacted]This package will arrive any day soon and we will make sure this new shirt will reach to you this time. We really apologize for this delay and we do appreciate your patience. Thank you.

As of today, I have not received the order.  Thanks,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We just recently received the package back to our fulfillment center. The fulfillment team had been on the lookout for this package since day one. We really apologize for the delay but rest assured that the package has now been sent out once again to the address that the customer had provided during purchase. We tried to obtain a new address in order to avoid going through the same scenario once again but the customer refused to provide. But anyway, this order is on its way to the address we originally have for the customer. She will be receiving an email along with a new tracking number anytime this week. Thank you.

I still haven't received my order from TeeCity, and I also have not received any correspondence from them.

Hello,Today I finally received my order from TeeCity. The order did NOT contain the promised sweater. Instead, it came with 3 blank pieces of paper. The entire package weighed .13lb (as indicated in the pictures), in case they argue that the package has been tampered with. To summarize, it is now March, and I have yet to receive the order which was purchased in early December. Regards,[redacted]

Our shirts are custom printed for every customer so it does take more time than your standard online shopping order. Once the campaign has ended, we send our shirts to our printing facilities to to be screen printed. This process takes about 8-14 days to complete and finalize, however it can take...

longer depending on our current production volume. Her order was sent 12 days after which was much earlier than the rest. We shipped this order early not late as what the customer claimed. We do not have control on how their post office works but we made sure on our end that this order will arrive earlier than the celebration it was ordered for. Anyway, this package is now on its way back to the customer's address and should arrive any day soon. Our terms and conditions can be viewed on our page here: http://teecity.com/pages/help