J.S. Auto Sales & Towing

Initial Business Response /* (1000, 16, 2016/07/27) */
This is JS AUTO SALE &TOWING JUST RESPONDING TO THE Revdex.com LETTER CASE #XXXXXXXX
WE DID PAY OFF THE BAL: FOR *** *** IF ANY QUESTIONS PLEASE FEEL FREE TO
CALL ***
THANK YOU

Dear *** ***, Hi again I am responding in part of J.S Auto Sales & Towing to complaint ***The customer was was charged $on the contract but once we went to DMV to transfer the registration we were charged $Like I stated on the last response those fees are estimated and there is a $balaceThe customer mentioned that she called DMV and was told that she can get her registration from DMV for only $is because we have already paid the fees when we transferred the vehicleThe $is to replace the registration and plates that we already haveAttached is a copy of the registration that we have in houseI am going to mail out the registration and plates to the customer with a certified letter and waive the fee's out of courtesy Sincerely, *** *** Finance Manager ***[email protected] Phone: ###-###-####

Dear *** ***, Hi I am responding in part of J.S Auto Sales & Towing to the complaint ***, I just got back from a family emergency and found this letter in my desk sorry for the late respondAfter reading the customers complaint letter I pulled up the
customers folder and reviewed everythingI reviewed the due bill signed by the customer and confirmed that nothing was promisedWe sale all our vehicles and all our customers are aware of thatThe owner did fix the seats for the customer even tho it was not promised on the due billThe vehicle is transferred under the customers name but their is a balanced dueThe contract the customer signed specifically states that the DMV fees are estimated because we are unaware of the fees until we go to DMV and transfer the vehiclePlease email me or give me a call for any other questionsThank you! Sincerely, *** *** Finance manager ***[email protected] Phone: ###-###-####

I am rejecting this response because:
In our contract we paid $198 for the tags and license plate. JS AUTO has said that they had received these in the shop but they want more money for them. I contacted the dmv and they told me I could go to them and get the plates for $40 so I know that the $198 covers it. The things that they promised us they would fix was a verbal contract therefore that's shady business on their part. I just want my plates and tags I already paid for.