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J's Bluegrass Motors, LLC

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J's Bluegrass Motors, LLC Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] did raise his voice many of times he said I was using my [redacted] hadshields, there was never any arrangements for the past due or it would have been paid on the date.  He told me I just don't think you have the money. He kept pushing for us to clean the Durango out and sign it back over. When we asked for the envelope he shredded it. We mailed the payment on the 12th they said they didn't receive it till the 25th. They are 45 miles away.  They mailed there letter on the 21st we received it on the 23rd.  [redacted] kept saying don't call here again. Then when I did get ahold Jeff answered the phone and said I will call you at 12 when mail runs. No call. We kept calling for 2 days they wouldn't answer. Then [redacted] answer and said I'm just going to send your payment back.

This is the answer to complaint ID[redacted], submitted 07/20/2015.
[redacted], were at the time of the complaint, two months past due on their contract dated 02/25/15.
That contract financed a 2004 Dodge Durango.
They had delivered three broken promises to pay on...

their past due amount. We then disabled and repossessed their vehicle. A $300.00 repossession fee was added to their account.
On the morning of the 20th, I notified them that I would accept their contractual arrearage of $440.00 until 5:00pm that day. The repo and fee would not take effect until 5:00pm. They did not meet the deadline. We sent out our 10 day demand letter, (repo demand), on 07/21/15. I further advised them that I would not accept any partial payments.
Our conversations with them were firm but fair. We did not raise our voices to anyone.
No promises or warranties were made by J's Bluegrass Motors, or my employees.
This morning [redacted] Harvey came in this office & paid the $740.00 to redeem his repossessed Durango.
We will not apologize for our actions.
Thank you,
[redacted]

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Address: 1011 E. 4th St., Owensboro, Kentucky, United States, 42303

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