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J's Broadway Appliance & TV

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J's Broadway Appliance & TV Reviews (1)

My customer did in fact purchase this dishwasher(9/10/15) from me and we delivered it to their garage, for them to install at a later date. She said that her son installed the dishwasher shortly after we dropped it off. I did not hear back from Mrs. [redacted] until sometime in February. We scheduled a...

service visit at no charge with ** [redacted]. ** * does the factory service for [redacted] for us and many more Appliance stores. They have been trained and certified on the [redacted] Brand. Mrs. [redacted] notified me after several trips to her home that in her opinion [redacted] has not repaired her dishwasher. I am the owner of J's Broadway Appliance and felt that I should go out and see what my customer was complaining about. I did so and found that the person who installed the dishwasher did a unsatisfactory job. The dishwasher was leaning forward and the clips that were shipped in the installation instructions were not attached to the dishwasher. I do not know why ** * did not observe what I found. I asked Mrs. [redacted] for the the installation package and I leveled the dishwasher and installed the brackets to her counter and ran a short cycle with no leaks. I did not charge her for my services and told her the dishwasher was not installed properly and ** * should have found the same and suggest that she should have had the dishwasher installed by someone who is familiar. I did not hear again from Mrs. [redacted] until I received this complaint. If Mrs. [redacted] has any complaints I feel [redacted] should be able to take care of them and they have the ability to discuss with [redacted] and get her a new dishwasher if [redacted] feels it is not repairable. The [redacted] warranty is specific when it states FIRST YEAR LIMITED WARRANTY (PARTS AND LABOR) For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, [redacted] brand of [redacted] Corporation or [redacted] (hereafter “[redacted]”) will pay for factory specified replacement parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit's warranty period. In conclusion, I did reach out to [redacted] to ask them why they can not repair the dishwasher. They said there is nothing wrong and the dishwasher works fine. I did not speak with Mrs. [redacted] and I did not write her off and tell her to deal with [redacted] directly. If she spoke with me I would have suggested that I call [redacted] and schedule a different servicer to look over the problem and see if they come up with a different conclusion.

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