For the first time ever, I faced my furnace not heating (of course, during the coldest winter we've had [redacted] in years!)After being on hold with the company who installed the furnance for min, I was told they may not get to me for several daysI decided to call a local companyIt was 4:pm when I called RB HeatingThe office person indicated that she could not guarantee that the technician would be able to get to me before 5pm, but promised it would be that night By 8pm, the technician was there, found our issue, got us back up and running and had everything aligned to order a replacement partIt was a wonderful customer service experienceEven when there was a misunderstanding about the costs, RB Heating maintained their service and resolved the issue promptly I highly recommend the team at RB HeatingIt pays to shop locally!
For the first time ever, I faced my furnace not heating (of course, during the coldest winter we've had [redacted] in years!). After being on hold with the company who installed the furnance for 35 min, I was told they may not get to me for several days. I decided to call a local company. It was 4:30 pm when I called RB Heating. The office person indicated that she could not guarantee that the technician would be able to get to me before 5pm, but promised it would be that night.
By 8pm, the technician was there, found our issue, got us back up and running and had everything aligned to order a replacement part. It was a wonderful customer service experience. Even when there was a misunderstanding about the costs, RB Heating maintained their service and resolved the issue promptly.
I highly recommend the team at RB Heating. It pays to shop locally!
For the first time ever, I faced my furnace not heating (of course, during the coldest winter we've had [redacted] in years!)After being on hold with the company who installed the furnance for min, I was told they may not get to me for several daysI decided to call a local companyIt was 4:pm when I called RB HeatingThe office person indicated that she could not guarantee that the technician would be able to get to me before 5pm, but promised it would be that night By 8pm, the technician was there, found our issue, got us back up and running and had everything aligned to order a replacement partIt was a wonderful customer service experienceEven when there was a misunderstanding about the costs, RB Heating maintained their service and resolved the issue promptly I highly recommend the team at RB HeatingIt pays to shop locally!
For the first time ever, I faced my furnace not heating (of course, during the coldest winter we've had [redacted] in years!). After being on hold with the company who installed the furnance for 35 min, I was told they may not get to me for several days. I decided to call a local company. It was 4:30 pm when I called RB Heating. The office person indicated that she could not guarantee that the technician would be able to get to me before 5pm, but promised it would be that night.
By 8pm, the technician was there, found our issue, got us back up and running and had everything aligned to order a replacement part. It was a wonderful customer service experience. Even when there was a misunderstanding about the costs, RB Heating maintained their service and resolved the issue promptly.
I highly recommend the team at RB Heating. It pays to shop locally!