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JS Painting Inc

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JS Painting Inc Reviews (3)

From: [redacted] <[redacted]>Date: Mon, Dec 19, 2016 at 12:36 PMSubject: World Gym FairfaxTo: [redacted] <[redacted]>[redacted],I wanted to follow up with you regarding [redacted]s complaint # [redacted].  I have gone through the video recording and unfortunately, it only stores one weeks worth of recordings.  However, I wanted to let you know that I pulled up Johnny's time sheet to check if he was indeed working on September 9th, and he was not clocked in on that day at all.  That is who the member claims he dealt with to do his cancellation, but that employee was not here.  I feel that I have done all I can do on our end to try to find proof of cancellation required to be done by the member.  I  will however use this complaint submitted as written proof he wants to cancel and will cancel his account as of today, so that no further action is required for him to close his account.  However, there will be no refund issued as proof of cancellation has not been proved by this member.  Thank you again for your time regarding this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Thank you for your email. I appreciate the opportunity to respond, as I was not only yelled at on the phone with this member, but so was my front desk associate. I appreciate names being taken out, if you choose to post this on the Revdex.com because even though he does not have my name correct in his...

complaint, it is on the statement. This member called and was yelling that he cancelled at our facility and was screaming at me saying that he talked to one of my front desk associates to cancel. I asked him if he had his yellow carbon copy that we give to all our members who come in to cancel, so that they have proof of cancellation. He said he was not given anything. When looking up his account, this particular member was a previous member, who cancelled once before, then resigned back up with our facility. He knew the cancellation process here, which is either coming into the gym to cancel and filling out the cancellation paperwork, or by sending in a certified letter. So as I looked further into his account, what this member did was froze his account for 6 months. Then after those months are over, it starts to auto draft again. He called on 2/2/16 asking about the cancellation process and was told the two ways to cancel (keep in mind he had already gone through the cancellation process before). What he was told over the phone was that all we could do for him by phone at that time was freeze his account, which I did. The account started to auto draft again on 9/1/16, which happens once the freeze is over. As I was explaining all this over the phone, he then proceeded to yell at me that I called him a liar, and that I needed to refund him. I told him that I am not calling him a liar, I am just telling him what is on paper, and that is what I follow, which is the guidelines of the contract. I also let him know that if he brings in the yellow copy of his cancellation, and if I somehow did not process that correctly, that I would fix that for him. He then proceeded to yell at me that it was our problem and that we need to straighten out the paperwork process. I let him know that I process every single cancellation during the week the very next day it is received. He then put me on a three way call, without letting me know he was doing that, with his “friend” that he says came in with him to cancel. That is in no way proof of cancellation, as the yellow copy and/or a certified letter is what is needed. On a personal note, I take pride in the fact that I try to make sure everything is done quickly, as that is how I would want it done on my behalf, if I was the member. I never accused him of not coming here, all I simply stated was that I needed his proof that he cancelled, so that I could process that for him. I can show that I process cancellations on a daily basis, and there is in no way any reason I would not cancel his account, if he had come in and filled out the form. He mentions in his statement, as he said on the phone, that this is in some way some monthly revenue totals I am trying to avoid, which is completely not true, and is slanderous, which I take great offense to and believe is illegal for him to write about me, as he did on a forum like [redacted]. If I had the time I could sue for deformation of character, because his claims are completely false and unsubstantiated. If he would like to send a letter stating he wants to cancel by certified letter or come into the facility and properly cancel, I would be happy to process his request. He signed a contract stating those are the two ways to cancel, and once he does that, I can cancel his account.   Thank you again for allowing me a chance to respond, and I would respectfully ask if the Revdex.com can ask him to take down what he wrote on a public forum about me and let this member know that I am merely trying to do my job per what the contract he signed states that he is required to do.

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Address: *, Hilton, New York, United States, 14468

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