JS Painting

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

From: [redacted] *** < [redacted] >Date: Mon, Dec 19, at 12:PMSubject: World Gym FairfaxTo: [redacted] < [redacted] > [redacted] ,I wanted to follow up with you regarding [redacted] s complaint # [redacted] I have gone through the video recording and unfortunately, it only stores one weeks worth of recordings However, I wanted to let you know that I pulled up Johnny's time sheet to check if he was indeed working on September 9th, and he was not clocked in on that day at all That is who the member claims he dealt with to do his cancellation, but that employee was not here I feel that I have done all I can do on our end to try to find proof of cancellation required to be done by the member I will however use this complaint submitted as written proof he wants to cancel and will cancel his account as of today, so that no further action is required for him to close his account However, there will be no refund issued as proof of cancellation has not been proved by this member Thank you again for your time regarding this matter