J's Tire & Automotive

I am writing in regards to a complaint concerning my place of business.My name is [redacted] and  I am the owner of J's Tire & Automotive, 904 W. 9th st. Owensboro, KY. I recently had the owner of a 2003 (?) BMW referred to my shop by employees at the...

[redacted] Lane on Bosley Rd. The customer came to my shop to see where her car was leaking large amounts of motor oil from after she was turned away at the the [redacted] while trying to get her oil changed. The gentlemen at the [redacted] called to let me know that she was on her way and proceeded to inform me the the entire under carriage of her vehicle was COMPLETELY  
covered in motor oil. To the point where they were unable to even see where it was all coming from. When she arrived at my shop I lifted it up and saw for myself how bad it truly was. I then cleaned as much of the oil off of the vehicle as I possibly could. I then started the vehicles engine to allow the motor to run so that I could try to pin point the leak(s). Once the vehicle had been running for a short time it started to leak from various places, one of the the more obvious and worst leaks being the oil filter housing, not the oil pan gasket as she states in her complaint. I then contacted the owner of the vehicle to relay my findings. She informed me that she didn't have a lot of money and couldn't afford to fix all of the leaks right away and that she wanted to fix whatever the worst leak was. She also requested new front brake pads and to have her rotors resurfaced. With the vehicle being an import I had to order the parts needed overnight. Once I received the parts the next day I installed them, resurfaced the rotors and then called to let her know that it was ready. The customer came the following morning to pick up her vehicle. She called back about two days later complaining of wheel shaking. I ask her to return with the vehicle to my shop so that I could see what was causing the shaking,she did so. It ended up being the right front rotor, which I resurfaced again. She never mentioned anything about the oil continuing to leak as badly. Through general conversation she told me that she had the vehicle at multiple other shops prior to mine for the oil leaks, but that none them made the leaking any better. She left my shop happy and that is the last time I had heard from her. The customer is stating that she sent texts and called, but I never received anything from her, according to my secretary. She also never brought the vehicle back so I assumed that she was happy with the work and that was the end. I offer a full warranty on repairs to customer vehicles through the end of the parts warranty. Had she come back I would have gladly looked at her vehicle again. I can submit notorized letters from the employees at the [redacted] pertaining to their involvement in all of this, if needed. Thank you for your time and consideration in this matter. Please feel free to contact me at any time. 
 
Sincerely, 
 
[redacted]
 
Owner:
 J's Tire & Automotive
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