J.S. West & Companies

Revdex.com:
I have reviewed the response made by the business in reference to my concern. I received a check for the expected refund and feel the problem is resolved.Thank you for your assistance in the matter.[redacted]

We wanted to acknowledge that we received the complaint from the consumer and I have researched their concerns. After review of the issue in question I have communicated with the consumer and have resolved the issue to a satisfactory conclusion. Please let me know if you need specifics as to the...

verbal communications with the local office in which their account was located.Cordially, [redacted]Director of Propane OperationsJS West Propane[redacted]
[redacted] *ell

Review: ordered gas on 12-9-13 for delivery. gave card number to [redacted] who told me she would process that day. 12-26 im being billed for same gas 17 days later

called west 12-09-13 ordered propane from [redacted] over phone 125 gallons @2.60 a gal. Gave her debit/visa card number. [redacted] was going to process and send receipt. Would be del in l0 days. $330.52 12-11-13 delivered given receipt by driver#32, Truck#l00l. We were of the understanding that the card number #[redacted] given to [redacted] on l2-9 was charged and this was the receipt that she told me she would send. Gas paid for, done. 12-26-13 I get a bill in mail acct #[redacted] dated 12-13-13 $330.52 owing. I called West comp spoke to [redacted] not in, told [redacted] I ordered gas though [redacted] 12-9 with card #[redacted] by phone why was I getting a bill for $330.52? my husband had also called west on the 9th to order gas gave his card #[redacted] and was told I already ordered it with card #[redacted], no need to process his. On l2-26 [redacted] told me that the account had bill card #[redacted] and didn't know of any card #[redacted] says we still owe $330.52 as of 12-26-13 for mailed bill. I checked our bank account but found no $330.52 debited. 17 days later were told we owe when we were told and have a receipt from the driver we still owe 330.52. [redacted] was supposed to have processed card #[redacted] on l2-9 but didn;t [redacted] told me they used card #[redacted] which they told my husband they werent going to process because I already had called in the order ahead of him. There is something very wrong with this billing process and now were supposed to come up with 330.52 after christmas 17 days later? Because they billed us? What about those card numbers that were supposed to be processed? From the very begining we had billing problems due to a math error on there bill. It took a act of god to get that straighted out. Now what???? This is not good business practice and im mad that now I have to come up with 330.52 when I had already been told this was done. I do not feel I have to pay again and would like to have them resolve this problem/eat the 330.52 and we cancell our account without fees or other such things.

[redacted]Desired Settlement: JS West has billing problems within and is trying to and has caused us grief before and now. I feel the 330.52 should be zero our account will be cancelled without fee of any kind tank will be picked up without charges and we are never billed again!

Business

Response:

I had our local manager call and arrange a meeting with them a couple of days ago. I am glad to report that the issue has been resolved after that meeting and she is a happy customer. There were some misunderstandings regarding payment method and that is now cleared up as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I hope in the future they can train there business office associates to better handle customers instead of threatening them. As of date were back on track.

Review: On February 11, 2016, we notified JS West Propane Gas of our move-out date (February 19, 2016) from the home we were renting. The propane tanks had recently been filled and we sent a payment for the amount billed to us for the fill, which was $314.16. The billing rep I spoke with ([redacted]) indicated they would read the tanks on the move-out date and send us a check for the amount we over-paid.

On March 16, 2016, I followed up with [redacted] about our refund. She indicated we were due a refund check in the amount $209.03. I asked why is was taking so long and she told me it was a process that took awhile.

Still not yet receiving our refund, I contacted [redacted] on April 12, 2016 and she told me the refund was still in process, adding several excuses for the delay. She even mentioned that some were waiting since December for refunds.

I believe it is wrong that JS West has not refunded our money. They are a utility provider and owe us a refund in a reasonable amount of time particularly since we had no choice on using them as a provider (Landlord's choice). It has been almost eight weeks since moving out.Desired Settlement: We want a check for the refund owed us no later than 4/20/2016.

Business

Response:

We wanted to acknowledge that we received the complaint from the consumer and I have researched their concerns. After review of the issue in question I have communicated with the consumer and have resolved the issue to a satisfactory conclusion. Please let me know if you need specifics as to the verbal communications with the local office in which their account was located.Cordially, [redacted]Director of Propane OperationsJS West Propane[redacted]ell

Consumer

Response:

I have reviewed the response made by the business in reference to my concern. I received a check for the expected refund and feel the problem is resolved.Thank you for your assistance in the matter.[redacted]

Review: I closed my propane account on April 7, 2015 and still have not received my refund of 480.70Every time I contact them they say corporate will mail it out. I still have not received it.Desired Settlement: Refund immediately.

Consumer

Response:

Consumer states that they have finally received their refund. Two and a half months after it was supposed to be sent.