JSD Management, Inc.

Review: JSD claims to be representing a company I am not familiar with who is telling them I agreed to a "verbal contract" or some nonsense. They say they are representing "Center for Education and Employment Law" whom I do not have any memory or written record of ever having dealt with.Desired Settlement: I want JSD to stop harassing me.

Business

Response:

Please accept this as our response to the aforementioned complaint. The Center for Education and Employment Law asked us to reach out to the [redacted] in regards to a book that was ordered by the school by [redacted]. At the time of the sale [redacted] was asked to provide a month and day of birth to validate the sale. He provided May 18th at that time. However since our client does wish this matter to be resolved they have authorized us to close the file and return it to them. This was done as of today and no further contact will be made with the school by JSD.Based on this action I will consider the matter resolved, please feel free to contact me should there be any further questions. [redacted]

Review: [redacted] of JSD Management Inc. has been contacting our company, Kinetic Muscles Inc. on behalf of Office Depot for most of this year. They claimed that we had not paid an invoice to Office Depot and they were acting as the collection agency. After several requests Ms. Prince finally sent me a copy of the invoice in question. I pointed out that the invoice was for items purchased by a company called COAHI in Denver, Colorado and that we were not in any way affiliated with COAHI, and are located in Tempe, Arizona.

Obviously, our contact information has improperly become affiliated with this complaint. We do not order any items from Office Depot.

I have pointed out to Ms. Prince on three separate occasions that she has the wrong contact information and that she should research the proper contact information for COAHI in Colorado. Today I even went so far as to search for COAHI on Google and forwarded that information to her.Desired Settlement: [redacted] and JSD Management need to figure out that they are contacting the wrong company, and stop calling and sending harassing emails to our company.

Business

Response:

Please accept this as our response to the aforementioned complaint. I have been able to review the file and determine the following. It appears our client placed the file with us on 8/26/13 under the name of COAHI. The confusion can from an email address also supplied by the client which referenced Kinetic Muscles. The email address given to us by the client was [redacted] This was the reason Valerie was contacting Kinetic Muscles in the first place.

Since it appears to be a case of mistaken identity, I have removed the contact info and referred the account back to the client. Please free to contact me directly should you have any additional questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I was offered the opportunity via phone to review an Employment Desk referenced book for 60 days, and if I did not like the book, I could return it at no cost. I advised them that they had the wrong office address when the contacted me to inquire about the book. I did not receive the book and advised the company that I did not receive the book. They did not correct the address, I have subsequently received several notices that indicate I needed to pay for the book. I then wrote to the company advising them that I never received the book. Today, a colleague provided me a notice from JSD company indicating they were going to report my company to Experian Business Reporting. The notice did not have my name on it and still had the wrong office on it. It was dated 8/14/15, I received it today based on the fact that the client name had the word in it Employment, which is something my office handles. I am appalled that no only did they fail to correct my office number, they never delivered the book. In the apparently official 8/14/15 notice advising me they were reporting this to some sort of regulatory authority, they even took my name off the notice and continued to use the wrong address. I do not feel I should have to pay for a book I never received, and feel as if the whole program was some sort of scam.Desired Settlement: I would like the company to stop any collection activities related to this Desk reference. JSD Maangement Inc., appears to represent the Center for Education and Employment Law, from whom I was supposed to receive the book. I am incredibly disappointed as I was looking forward to the book and evaluating it as a possible resource for my use. I find their practices predatory and lacking in good faith.

Business

Response:

Please accept this as our reply to the aforementioned complaint. In reviewing the complaint it appears there may have been a misunderstanding on the length of time the person could keep the book before being charged. I believe you mentioned 60 days however, my understanding is 2 weeks from date of delivery. Either way the client wishes to resolve the matter and has authorized us to close the file without action. Please feel free to contcat me shoudl you have any questions[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: [redacted] from JSD contacted [redacted] for the first time on 2/27/2015 about charges from 2011-2013 amounting to $819.70 regarding SPAM service provided by McAfee. We have no documentation of such service or bills for such service at that time. Our IT specialist, J[redacted] (contact @ [redacted], provides SPAM services and has no records from McAfee as well. Ms. [redacted] continued to call the office and harrass the office staff. We sent a certified letter requesting that the harrassment cease, and that we have no record of such debt. Ms. [redacted] referred to [redacted] from JSD, who also emailed and called the office. We sent an email stating that we have no record of monies owed, and we are disputing the claim. We have now received a letter of final notice that we will be reported to Experian.Desired Settlement: This bill should not exist, and we ask that they cease all collection attempts, and definitley DO NOT report anything to any credit bureaus, as there is no basis.

Business

Response:

Please accept the is our reply to the aforementioned complaint. McAfee placed an account in our office for collections in the name of [redacted] on 2/18/2015. We supplied the invoices validating the debt per the customers request, however we received no reply. McAfee contacted us on April 30th and indicated the customer was going to work with them directly to resolve the debt and we placed the file on hold per their request. We will make no further attempts to collect on the file based on our clients request.Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I contacted a representative named [redacted] from the company. My husband's business had an outstanding balance. She took down my payment information and said my account would be charged $825.00. I then repeated this amount back to her and asked that will pay off the account balance. She responded it would. Several days later my account was charged two separate times by this company, $855.00 and $3.95. I then contacted [redacted] to try and resolve this issue. She denied telling me the amount of $825.00, which then I asked to speak to her supervisor. She put me on hold for several minutes. She got back on the line and stated she would return my call in one hour. She never returned my call, I never got to speak to a supervisor, and my problem has not been resolved.Desired Settlement: I am asking for a refund in the amount of $33.95, which is the difference between what I authorized and what they actually charged my account.

Business

Response:

Please accept this as our response to the aforementioned complaint. I have had the chance to review the call and was able to determine that [redacted] was correct and that the amount quoted was $825.00. Additionally, while it is standard to charge a $3.95 fee to process the payment the collector did fail to mention it. Based on these events I will issue a refund for $33.95 to be mailed to [redacted] This refund will be sent out by 9/29/2014.

Finally, the collector also failed to get a settlement letter signed, so we can close the file out at the reduced amount quoted. I will get that letter drafted and sent over for signature and will need to have it back to complete the settlement. Please feel free top contact me with any questions you may have in regards to this matter.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: As can be seen by other complaints filed on this company with the Revdex.com, they are a scam! They called me regarding an attempt to collect a back debt for past 3 years for services "allegedy" provided by McAffee, a computer software for computer viruses and such. They also sent a letter as such.

I have owned my family business for over 35 years and never in a million years would I buy a virus system for anything that in 3 years would amount to over $3500 like this JSD Management law firm is claiming that McAfee has hired them to collect from me and my company American Payment Systems! All of our network has been managed for several years by [redacted] here in Omaha and I even verified with them today that they also have never used McAfee and neither have I or my company, nor have they on my behalf.

And why would McAfee say I owed a bill for $800 ish from 2012 to 2013 and although unpaid would provide me services again (so they claim) from 2013 to 2014 for another $1200 ish (so they claim) and then although still unpaid they say, provided my company with yet another year of services from 2014 to 2015 for $1400 ish???? Makes no sense! "IF" what they claim were even true, why would they not discontinue providing me services ????

I have also check with our CPA and we have no record whatsoever of ever receiving any billings from McAfee or anything related to McAfee.

PLEASE DISCONTINUE ALL COLLECTION ACTIONS ON THIS CASE OR I PROMISE I WILL FILE A COUNTER SUIT.

They are a scam and I cannot believe the Revdex.com would rate them with an "A" with the types of complaints against them. Makes me ashamed to be an honor roll member of our Revdex.com.

Jim BarnesDesired Settlement: PLEASE DISCONTINUE ALL COLLECTION ACTIONS ON THIS CASE OR I PROMISE I WILL FILE A COUNTER SUIT.

Business

Response:

Please accept this as our response to the aforementioned complaint. McAfee asked us to reach out to American Payment Systems inc on May 18th 2015. We spoke with Mr. [redacted] who stated at the time the call was a scam and that he never dealt with McAfee. I have asked the client to provide supporting documentation of this claim and based on what I see (copies attached) not only did Mr. [redacted] appear to have knowledge he further appeared to have signed the contact associated with this transaction. McAfee supplied the service over the period of time billed and did not receive payment for said services. While I can appreciate Mr [redacted] position it does not lessen the opinion that the debt is owed for services rendered (Invoices attached)

I have further supporting documentation but was limited to what I could attach on this response. I would be happy to discuss the matter with Mr [redacted] personally to help better understand his position and I would be more than willing to attempt to broker an offer in compromise on this bill should he be willing to discuss.

Consumer

Response: