As a company we strive to make all of our customers fully...
satisfied with our products and services. If a customer is dissatisfied we do everything in our power to turn things around. Miss [redacted] contacted us on September 9th letting us know that when she received her box she saw that an item had leaked. We asked Miss [redacted] what the damage was. She responded by notifying us that only 2 items in the box were damaged. We asked if it was possible for her to send us a picture of the box, she refused to send us a picture. We still offered Miss [redacted] a replacement of the 2 damaged items, free shipping on her next purchase, a coupon code of $8 off, and an extra item. Miss [redacted] wanted the entire box to be replaced or a full refund. Being a new business we explained to Miss [redacted] that we cannot offer her a full replacement box if there were only 2 items damaged. We are willing to provide a replacement of the 2 damaged items, plus a lot more. Here is a link to our Terms of Service stating that for sanitary reasons we do not accept returns and if there is damage to our boxes we do our best to resolve the issue.
[redacted]
There is no mention of replacement boxes in our Terms of Service. Miss [redacted] did not take kindly to this solution. She began leaving inappropriate negative comments on our social media sites. We’d like to reassure her that our business is not a scam and that we do have a business licence (CA Business Lic# [redacted]). We informed Miss [redacted] that due to our business policy there is nothing more we can do, we’ve already offered her much more than we could.
We have emailed Miss [redacted] letting her know that her replacement items are ready to be shipped out tomorrow September 18, 2014. As a business we have replaced what was damaged, given her coupon codes valued at $14.99, and our sincere apologies. But still Miss [redacted] felt the need to file a complaint against us. We apologize that our company policy did not meet Miss [redacted] expectations. We wish her all the best.
I ordered one Ultimate Indulgence box with this company in 2014 and I was not impressed at all. I have lots of subscription boxes then and now so I know what to expect and for the price that I paid for some Kotex pad, melted chocolate, things that you could have gotten at the dollar store and then to call that "value" and something is supposed to make me feel "special", really??? I don't want to rude but seriously, this was a great idea but poorly executed. Maybe my experience was just a bad one but I would not have even bothered to leave this except that this company hasn't not left me alone since! I have ignored them, I have asked them to remove me because I am not interested and when I said that I am no longer their type of "client" then they tried to push another box on me for the woman of a more mature nature. OMG! Seriously! They seem really desperate for customers (which is a HUGE red flag) because they pulled me up from 2 years ago and if you are busy then you don't need to do that...
I don't want to be discouraging of anyone's dreams especially of a small business but when you are rude and pushy and don't take NO for an answer then it forces a customer to share their experience with others because I feel like if you are doing it to me then you are doing to other people.
Maybe this company will be wonderful for someone else but my experience was less than satisfactory.
As a company we strive to make all of our customers fully...
satisfied with our products and services. If a customer is dissatisfied we do everything in our power to turn things around. Miss [redacted] contacted us on September 9th letting us know that when she received her box she saw that an item had leaked. We asked Miss [redacted] what the damage was. She responded by notifying us that only 2 items in the box were damaged. We asked if it was possible for her to send us a picture of the box, she refused to send us a picture. We still offered Miss [redacted] a replacement of the 2 damaged items, free shipping on her next purchase, a coupon code of $8 off, and an extra item. Miss [redacted] wanted the entire box to be replaced or a full refund. Being a new business we explained to Miss [redacted] that we cannot offer her a full replacement box if there were only 2 items damaged. We are willing to provide a replacement of the 2 damaged items, plus a lot more. Here is a link to our Terms of Service stating that for sanitary reasons we do not accept returns and if there is damage to our boxes we do our best to resolve the issue.
[redacted]
There is no mention of replacement boxes in our Terms of Service. Miss [redacted] did not take kindly to this solution. She began leaving inappropriate negative comments on our social media sites. We’d like to reassure her that our business is not a scam and that we do have a business licence (CA Business Lic# [redacted]). We informed Miss [redacted] that due to our business policy there is nothing more we can do, we’ve already offered her much more than we could.
We have emailed Miss [redacted] letting her know that her replacement items are ready to be shipped out tomorrow September 18, 2014. As a business we have replaced what was damaged, given her coupon codes valued at $14.99, and our sincere apologies. But still Miss [redacted] felt the need to file a complaint against us. We apologize that our company policy did not meet Miss [redacted] expectations. We wish her all the best.
I ordered one Ultimate Indulgence box with this company in 2014 and I was not impressed at all. I have lots of subscription boxes then and now so I know what to expect and for the price that I paid for some Kotex pad, melted chocolate, things that you could have gotten at the dollar store and then to call that "value" and something is supposed to make me feel "special", really??? I don't want to rude but seriously, this was a great idea but poorly executed. Maybe my experience was just a bad one but I would not have even bothered to leave this except that this company hasn't not left me alone since! I have ignored them, I have asked them to remove me because I am not interested and when I said that I am no longer their type of "client" then they tried to push another box on me for the woman of a more mature nature. OMG! Seriously! They seem really desperate for customers (which is a HUGE red flag) because they pulled me up from 2 years ago and if you are busy then you don't need to do that...
I don't want to be discouraging of anyone's dreams especially of a small business but when you are rude and pushy and don't take NO for an answer then it forces a customer to share their experience with others because I feel like if you are doing it to me then you are doing to other people.
Maybe this company will be wonderful for someone else but my experience was less than satisfactory.