JSP Home Services

June 27, *** installed a *** BTU *** ductless AC/heat pump Model MSZ-GL09 in my bedroom. Warranty covered 12-year compressor, 12-year parts, and 1-year labor. It was hot and I started having issues with the bedroom unit. Normally once turned on it would cool the bedroom down in minutes. The unit was doing the opposite and causing more humidity, making the room even hotter.

I contacted *** by phone, and an unknown member of JSP Plumbing answered the phone, explaining JSP bought out *** and is honoring and taking care of *** customers.

On April 18, JSP Home Services technician *** "G" *** came to my home to diagnose and repair the bedroom A/C unit. The repair was a substantial amount. G offered to sign me up with GreenSky to pay no interest until November 12, 2024. I am currently enrolled in autopay with GreenSky to ensure I don't miss any payments. The repair lasted approximately 4 months.

On August 7, JSP Home Services technician *** "G" *** came to my home a second time to repair the bedroom A/C unit. The repair did not make sense to me. G explained he could make a hole in the bedroom wall to look for a leak. G notified me JSP would not be held responsible for patching up the hole in the wall. G said he could come back the next day with a helper, which would cost an additional $502.28 to eliminate making a hole. I am currently still paying GreenSky. Pouring more money into a repair that was not guaranteed made zero financial sense. G went out to his van to call his manager about getting a discount on a new unit. I was quoted $7,726.50. This pricing was unacceptable. I understand the price of things has gone up, but a brand new fully installed unit was $3,712.00. So when I was quoted almost $8,000.00, I asked G what his boss was charging me for the unit itself. He could not provide an invoice and simply stated they sell them at a "flat rate." I told him to immediately cancel the monthly service plan they were charging me.