I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In response, please see the following:Attachment Revdex.com-**: LR, LLC Residential Lease, Covenants and Conditions, #(highlighted) stating requirement of professional steam carpet cleaning upon unit exit with cost deducted from security deposit Dated signature has not been included, as Revdex.com requirement for privacy protection.Attachment [redacted] Revdex.com photos: Exit inspection photos of wall markings and patched areas requiring repair and painting; photos of oven and refrigerator interiors requiring additional cleaning Per Lynchburg Renting's policy and procedure, all tenants are provided with moinspection form to be returned for file within five (5) days of unit move-in; tenant failed to return moinspection form for file As ceiling repair of textured ceiling was not identified until several weeks post move-in, and issue was of texturing nature, versus ceiling integrity and safety concern to tenant, texturing touwas scheduled for repair upon tenant exit Photos supplied by tenant appear unrelated to claim concerns, and per Lynchburg Renting phone/email and work order logs, such concerns were not brought to Lynchburg Renting's attention upon monor during tenant's residency at unitIn addition to requested change in ceiling texture aesthetics, tenant's service requests were of HVAC and facility laundry equipment nature Service requests were resolved and closed in timely response Tenant did not state any remaining concerns upon unit exit and initiation of new lease for property managed by Lynchburg Renting, LLCThank you for the continued opportunity to respond to claim concerns
Thank you for the opportunity to respond to former tenant's concern The property was sold in February, 2017, and per governing regulation, the tenant's lease with previous landlord conveyed to new owner with sale of the propertyThe new owner contracted Lynchburg Renting to provide property management services; Lynchburg Renting is not the property ownerOn February 16, the previous owner transferred prorated rent (from sale of property) to Lynchburg Renting On Feb21, the tenant's security deposit was transferred to Lynchburg Renting At that time, the previous owner informed of tenant's notice to terminate lease, effective March 31, Following tenant's exit, a property inspection was completed to determine services required to return property to mocondition It was determined that interior walls presented with touch- up painting which did not match interior wall colorInterior painting, cleaning, and carpet cleaning services were identified as needed at the propertyPer tenant's lease terms and conditions, tenant was to maintain property in good condition, and replacement of bulbs was tenant responsibility Per VA Residential Landlord and Tenant Act, all consideration was given for wear and tear during tenancy Photos of property condition at time of exit were attached to tenant file Following completion of services, tenant's security deposit, less charges for services was returned to tenant Tenant was not deducted full service charges, as wear and tear was allowed Deductions were for services beyond wear and tear during tenancy It is Lynchburg Renting's position that all charges are valid and services documented to return property to leasing conditionPer VRLTA, tenant's security deposit was returned, via check, dated 05-12-17, within the required forty-five day return period
Thank you for the opportunity to respond to this concern. The tenant's lease with Lynchburg Renting, LLC terminated on July 15, 2016. An exit inspection was completed and all security deposit monies due to tenant were returned in accordance with established guidelines of the VA
Residential Landlord and Tenant Act. In addition, monies for rent proration for July, were forwarded to tenant. All monies due, in the amount of $1,were remitted on August 29, 2016. The tenant was verbally informed that all monies were mailed, via USPS. Following receipt of voicemail from tenant on September 2, stating non-receipt of monies, Lynchburg Renting attempted phone communication with tenant to rectify the matter. An email was forwarded on the same day, Sept2, informing tenant that should monies not be received by September 3, 2016, Lynchburg Renting would stop payment on checks issued and mailed, and would re-issue checks for tenant to receive at our office on September 6, upon return from Labor Day holiday. Copies of remitted checks were attached for tenant's review. Unfortunately, on Sept6, it was determined that the email addressed to tenant failed to transmit, and again, communication was attempted, via phone. Tenant confirmed lack of receipt of monies, and new checks were issued/hand delivered to tenant at Lynchburg Renting offices. We apologize for any inconvenience to tenant secondary to non-receipt via USPS
Per our records, the tenant visited our office on Janfor an unrelated issue; however, there was no request documented related to heating concerns. On Jan5, our after-hours emergency answering service received a telephone call from tenant regarding heating concern. The information
was relayed to maintenance staff and the tenant was contacted same evening. The tenant stated that he was in possession of space heaters and he was informed that Lynchburg Renting would provide additional heaters, as needed. Secondary to the prolonged low temperatures in the area, all HVAC vendors were placing calls into queue. Individuals experiencing HVAC issues with no source of heat were placed as priority service calls. The tenant's concern was received as a maintenance high level concern; however, as the tenant stated that there was heat source available, other emergent heating concerns were prioritized. The tenant contacted our office on Monday, Janand it was documented that the heat appeared to be working, but that tenant requested maintenance to follow up on initial heating concern. HVAC vendor contacted tenant next day, Janand reported to Lynchburg Renting that tenant stated heat continued to appear to be working, and due to new work orders secondary to area continued low temperatures, agreed that concern could be addressed the following day with a scheduled appointment. Following service appointment, HVAC vendor reported to Lynchburg Renting confirmation that heat was operational and no service was required. Vendor noted that baemergency heat did not appear to be functioning at capacity, and scheduled a service appointment to correct the following day. Lynchburg Renting confirmed with the tenant that heat was functioning and that emergency heat was repaired. Lynchburg Renting attempts to address all maintenance calls in a timely manner. In times of inclement weather, all calls are prioritized according to severity and tenant welfare. We sincerely apologize for the delay in addressing tenant's concern, and resolved the manner in as efficient manner as possible in unusual weather conditions. Lynchburg Renting will complete additional follwith tenant to determine if further attention and action should be considered. Thank you for the opportunity to respond to this concern
In response to the stated complaint, please find the following information. The tenant entered into a signed Lease Agreement dated for December 23, 2013. In such Agreement, Covenants and Conditions, # General Provisions states: Carpet will be professionally steam cleaned when
tenant vacates, with cost deducted from deposit. Professional carpet cleaning of unit(s) is standard operating procedure of company and such condition is included in all lease agreements. Included in Lease Agreement Damage Addendum tenants are provided with listing of areas and items to be inspected upon unit exitAssociated costs that may be incurred by tenant for damages and/or use beyond wear and tear are included for tenant's review and signed agreement. Upon exit inspection, secondary to use beyond normal wear and tear, tenant's unit presented in need of toupainting services. Excessive furniture markings and patched areas of living room wall required attention and noted painting services. Although it appeared in the inspection that the unit had been cleaned, additional cleaning services were required for kitchen appliances (oven, refrigerator). Unit exit inspection pictures remain on file with inspection information. Tenant was returned two hundred dollars ($200.00) of the security deposit, with two hundred and fifteen dollars ($215.00) retained for required services. Thank you for the opportunity to respond to this concern
Thank you for the opportunity to respond to tenant's concern regarding a possible leak at the unit currently leased. Lynchburg Renting was in receipt of report placed by tenant on 02/10/as related to suspected leaking tub from upstairs bathroom. Lynchburg Renting responded and
scheduled a maintenance appointment for Feb15, 2016. Inspection of bathtub revealed no leak in plumbing fixture nor plumbing line from identified bathtub. Following, Lynchburg Renting received several other maintenance requests, unrelated to suspected leak reported on Feb10. During unrelated maintenance service calls, tenant continued to express concern related to possible leak, based upon visible evidence of water staining in downstairs ceiling. Maintenance twice investigated the concern, finding no leak from tub, nor plumbing. Tenant was informed that there was evidence of water overflow from tub, during use, causing water to seep behind tub, and resulting in ceiling water stains evidenced. Our office was again contacted by tenant 6/29/expressing concern related to possible leak from same tub. Investigation revealed no water leak from bathtub, nor plumbing. Maintenance staff stated there was visible evidence of water overflow from tub, again causing water to seep between floor and downstairs ceiling. Lynchburg Renting agreed to repair ceiling stain for tenant, and maintenance staff replaced portion of stained ceiling. During the ceiling replacement, maintenance staff showed tenant evidence of water overflow from tenant use, and informed tenant to monitor water level in tub during use. Tenant acknowledged receipt and understanding of information. To date, Lynchburg Renting has not received any follmaintenance requests from tenant as related to concern. This issue appears to be resolved to customer satisfaction
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response, please see the following:Attachment Revdex.com-**: LR, LLC Residential Lease, Covenants and Conditions, #(highlighted) stating requirement of professional steam carpet cleaning upon unit exit with cost deducted from security deposit. Dated signature has not been included, as Revdex.com requirement for privacy protection.Attachment ** Revdex.com photos: Exit inspection photos of wall markings and patched areas requiring repair and painting; photos of oven and refrigerator interiors requiring additional cleaning Per Lynchburg Renting's policy and procedure, all tenants are provided with moinspection form to be returned for file within five (5) days of unit move-in; tenant failed to return moinspection form for file. As ceiling repair of textured ceiling was not identified until several weeks post move-in, and issue was of texturing nature, versus ceiling integrity and safety concern to tenant, texturing touch-up was scheduled for repair upon tenant exit. Photos supplied by tenant appear unrelated to claim concerns, and per Lynchburg Renting phone/email and work order logs, such concerns were not brought to Lynchburg Renting's attention upon monor during tenant's residency at unit. In addition to requested change in ceiling texture aesthetics, tenant's service requests were of HVAC and facility laundry equipment nature. Service requests were resolved and closed in timely response. Tenant did not state any remaining concerns upon unit exit and initiation of new lease for property managed by Lynchburg Renting, LLCThank you for the continued opportunity to respond to claim concerns
The identified co-applicants requested property viewings from Lynchburg Renting on January 29, 2016. Following viewings, the applicants placed a Virginia Association Of Realtors Application For Residential Lease with Lynchburg Renting on February 1, 2016. Such Application was
accepted with required, nonrefundable Application Fee in the amount of $for each non-married individual years of age and older. Such Application states on page 5, item # 11 Each applicant must pay at the time this Application is made, the following, nonrefundable amounts: i) an Application Fee in the amount of______________". The applicants completed item #with the appropriate amount ($50) and signed application prior to submission. Additionally, Lynchburg Renting posts such information in our office front reception processing area for public information and notificationNonrefundable Application Fees are required with Application for processing costs associated with search and reporting of Applicant credit history, criminal background history, and as necessary, rental reference confirmation. Lynchburg Renting strictly adheres to the guidelines and general provisions outlined in the Virginia Residential Landlord and Tenant Act (VRLTA) as related to policies and procedures. VRLTA defines Application Fee as any nonrefundable fee which is paid by a tenant to a landlord for the purpose of being considered as a tenant for a dwelling unit. An application fee may not exceed $50, exclusive of any actual out-of-pocket expenses paid by the landlord to a third party performing background, credit, or other pre-occupancy checks on the applicant ( Article 1, General Provisions, Section 55-Definitions).The applicants' application processing was completed on February 2, 2016, approved February 3, 2016, and tenant was verbally notified of approval, via telephone February 3, 2016. Tenant stated that they would place a deposit by February 5, 2016. As there is no predetermination of eligibility prior to application processing, nor foresight as to an applicant's decision to lease, multiple inquiries/ applicants may be concurrently processed, property specific. All applications are processed in the order of dated receipt. Processing completion timeframe varies, applicant specific, secondary to receipt of requested information to Lynchburg Renting. Upon approval notification, a deposit may be placed to secure unit of choice for a period up to, but not to exceed days. Once a security deposit has been placed, no further processing of applications for said property is processed. During the interim between co-applicants' approval notification and action to place deposit (Feb3- Feb5), another applicant placed a deposit on said property on Feb5, 2016. It is Lynchburg Renting's policy to notify any applicant once a deposit has placed on the property. Co-applicant was immediately contacted and notified, via voicemail regarding receipt of security deposit, and Lynchburg Renting staff offered to assist in search for a comparable property. On Feb5, co-applicant visited office to place security deposit on same property for which he had been notified of deposit receipt from another applicant; he sated that he had not received voicemail. Staff and co-applicant discussed two properties available for viewing within one week, following cleaning. Co-applicant was also offered viewing (within hrcurrent tenant notification) of another property, identical in physical structure to property no longer available. Applicant stated that property would not meet his needs secondary to location, and asked to be contacted when prior two properties discussed were available for viewing. On Feb8, applicant returned to Lynchburg Renting office stating that another location had been secured and requested return of Application Fee. Applicant was informed of office policy and reasoning, as stated above.Lynchburg Renting acted upon applicants' written and signed request to determine leasing eligibility in accordance with VRLTA. Tenant was approved and notified of eligibility to lease. Unfortunately, the property was secured by another applicant prior to currently referenced applicants' action to secure. Thank you for the opportunity to respond to this concern and claim. Lynchburg Renting remains committed to finding housing for clients in our community in accordance with established industry policies and governing Acts
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear There is no written clause # stating I am responsible for steam cleaning carpetDamage addendum does say that if prior to moving out you do not clean the items listed below , the following, etcAnd I did comply by cleaning oven with oven cleaner and refrigerator cabinets tub etcWe're all cleaned and sanitized with bleachThere was no excessive markingsAs far as markings on wall was not excessive and noting beyond wearBesides the walls and ceiLing had painting and plastering issues that when requested was not repairedUnfortunately I did not know or was offered a a preinspection report of this unitI do have pictures to show wall conditions and general maintenance of this unitThis apartment had wear and tear and age issues .
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was first time renter and did not know to ask or a pre inspection report that was never offered. Now in hindsight with my current unit I now better. If anything I am due the funds charge for touch up paint and oven cleaning, etc. ($130)I still feel that it is the landlord responsibility to prepare the unit for the next tenant as the code states I am responsible for cost if I exceeded excessive wear and tear. I did not. I cleaned the unit, cleaned oven, etc.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Lynchburg Renting's emergency answering service received notification on Janregarding heat concerns at the identified property. Emergency maintenance was dispatched and staff identified concerns requiring further HVAC evaluation and services. Local HVAC vendor was
provided work order and temporary space heater was placed at the property. Secondary to recent weather conditions and high demand for HVAC services, the service order was put into queue for service. Lynchburg Renting spoke with the tenant and vendor as of date of this posting and confirmed that HVAC services have been completed. Secondary to vendor delay, tenant will receive consideration for compensation. Tenant has been notifiedThank you for the opportunity to respond to this concern
Thank you for the opportunity to respond to former tenant's concern. The property was sold in February, 2017, and per governing regulation, the tenant's lease with previous landlord conveyed to new owner with sale of the property. The new owner contracted Lynchburg Renting to provide
property management services; Lynchburg Renting is not the property owner. On February 16, the previous owner transferred prorated rent (from sale of property) to Lynchburg Renting. On Feb. 21, the tenant's security deposit was transferred to Lynchburg Renting. At that time, the previous owner informed of tenant's notice to terminate lease, effective March 31, 2017. Following tenant's exit, a property inspection was completed to determine services required to return property to mocondition. It was determined that interior walls presented with touch- up painting which did not match interior wall colorInterior painting, cleaning, and carpet cleaning services were identified as needed at the property. Per tenant's lease terms and conditions, tenant was to maintain property in good condition, and replacement of bulbs was tenant responsibility. Per VA Residential Landlord and Tenant Act, all consideration was given for wear and tear during tenancy. Photos of property condition at time of exit were attached to tenant file. Following completion of services, tenant's security deposit, less charges for services was returned to tenant. Tenant was not deducted full service charges, as wear and tear was allowed. Deductions were for services beyond wear and tear during tenancy. It is Lynchburg Renting's position that all charges are valid and services documented to return property to leasing conditionPer VRLTA, tenant's security deposit was returned, via check, dated 05-12-17, within the required forty-five day return period
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything they said in their response does nothing to remedy my complaintI was never asked to provide proof of my security deposit and evidence of my security deposit was never disputedLynchburg Renting is a very dishonest and disreputable businessI am another victim of their questionable business practicess
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The townhouse was definitely left in very good conditionAfter looking at the online reviews of this company this appears to be how they handle all tenants and security deposits! I would like to see their pictures and compare them with mineI did not receive my security deposit until the 17th with after the daysI feel they are just taking advantage of people because they canI will definitely inform everyone I can about their shady business practices! And they most definitely do not deserve an A+ rating!!!! Very disappointed with this maybe it should just be handled in courtBecause if I was never informed of your special instructions upon moving out how I can I be held to them!
Lynchburg Renting was contracted to manage leasing services for this property in February, 2017. The property had been purchased in same month, and following, the new owner turned all management services to LR,LLC. The tenant was contacted regarding new property management
procedures and was requested to submit rent for month of February, 2017. Lynchburg Renting was informed from tenant that rent had been submitted for February, to the previous owner, prior to sale of property and Lynchburg Renting's management of the property. A review of the property closing settlement statement revealed no disclosure of security deposit nor rents, and as such, neither was conveyed to new owner at closing of the property. On behalf of the tenant, Lynchburg Renting attempted contact with previous owner to discuss tenant's placement of security deposit, rent for February 2017, and any previously executed lease, as none was received by new purchaser of the property. No response was received from the previous owner. The current owner agreed to delay any action regarding non-receipt of rent for February, until issue could be discussed with previous owner. At no time during the tenant's tenancy was information received from previous owner. The current owner agreed to waive rent for month in question until future resolution, via any communication with previous owner. This information was relayed to the tenant . At tenant's termination of lease, September 30, there was no return of security deposit, as no deposit was disclosed at property closing, nor conveyed to new owner with sale of the property. Tenant was informed of this matter, and reminded of previous concerns regarding receipt of monies upon Lynchburg Renting's management of the property. LR,LLC offered to contact the previous owner again, on tenant's behalf, following submission of proof of placement of deposit (cancelled check, per tenant). Lynchburg Renting has not received any documentation from tenant regarding deposit. LR,LLC forwarded previously attempted communication with previous owner to the tenant's attention. Per legal consult, tenant has been informed that action to recover deposit will need to be initiated between parties of any previous contract and against holder of the security deposit. Thank you for the opportunity to respond to this concern
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In response, please see the following:Attachment Revdex.com-**: LR, LLC Residential Lease, Covenants and Conditions, #(highlighted) stating requirement of professional steam carpet cleaning upon unit exit with cost deducted from security deposit Dated signature has not been included, as Revdex.com requirement for privacy protection.Attachment [redacted] Revdex.com photos: Exit inspection photos of wall markings and patched areas requiring repair and painting; photos of oven and refrigerator interiors requiring additional cleaning Per Lynchburg Renting's policy and procedure, all tenants are provided with moinspection form to be returned for file within five (5) days of unit move-in; tenant failed to return moinspection form for file As ceiling repair of textured ceiling was not identified until several weeks post move-in, and issue was of texturing nature, versus ceiling integrity and safety concern to tenant, texturing touwas scheduled for repair upon tenant exit Photos supplied by tenant appear unrelated to claim concerns, and per Lynchburg Renting phone/email and work order logs, such concerns were not brought to Lynchburg Renting's attention upon monor during tenant's residency at unitIn addition to requested change in ceiling texture aesthetics, tenant's service requests were of HVAC and facility laundry equipment nature Service requests were resolved and closed in timely response Tenant did not state any remaining concerns upon unit exit and initiation of new lease for property managed by Lynchburg Renting, LLCThank you for the continued opportunity to respond to claim concerns
Thank you for the opportunity to respond to former tenant's concern The property was sold in February, 2017, and per governing regulation, the tenant's lease with previous landlord conveyed to new owner with sale of the propertyThe new owner contracted Lynchburg Renting to provide property management services; Lynchburg Renting is not the property ownerOn February 16, the previous owner transferred prorated rent (from sale of property) to Lynchburg Renting On Feb21, the tenant's security deposit was transferred to Lynchburg Renting At that time, the previous owner informed of tenant's notice to terminate lease, effective March 31, Following tenant's exit, a property inspection was completed to determine services required to return property to mocondition It was determined that interior walls presented with touch- up painting which did not match interior wall colorInterior painting, cleaning, and carpet cleaning services were identified as needed at the propertyPer tenant's lease terms and conditions, tenant was to maintain property in good condition, and replacement of bulbs was tenant responsibility Per VA Residential Landlord and Tenant Act, all consideration was given for wear and tear during tenancy Photos of property condition at time of exit were attached to tenant file Following completion of services, tenant's security deposit, less charges for services was returned to tenant Tenant was not deducted full service charges, as wear and tear was allowed Deductions were for services beyond wear and tear during tenancy It is Lynchburg Renting's position that all charges are valid and services documented to return property to leasing conditionPer VRLTA, tenant's security deposit was returned, via check, dated 05-12-17, within the required forty-five day return period
Thank you for the opportunity to respond to this concern. The tenant's lease with Lynchburg Renting, LLC terminated on July 15, 2016. An exit inspection was completed and all security deposit monies due to tenant were returned in accordance with established guidelines of the VA
Residential Landlord and Tenant Act. In addition, monies for rent proration for July, were forwarded to tenant. All monies due, in the amount of $1,were remitted on August 29, 2016. The tenant was verbally informed that all monies were mailed, via USPS. Following receipt of voicemail from tenant on September 2, stating non-receipt of monies, Lynchburg Renting attempted phone communication with tenant to rectify the matter. An email was forwarded on the same day, Sept2, informing tenant that should monies not be received by September 3, 2016, Lynchburg Renting would stop payment on checks issued and mailed, and would re-issue checks for tenant to receive at our office on September 6, upon return from Labor Day holiday. Copies of remitted checks were attached for tenant's review. Unfortunately, on Sept6, it was determined that the email addressed to tenant failed to transmit, and again, communication was attempted, via phone. Tenant confirmed lack of receipt of monies, and new checks were issued/hand delivered to tenant at Lynchburg Renting offices. We apologize for any inconvenience to tenant secondary to non-receipt via USPS
Per our records, the tenant visited our office on Janfor an unrelated issue; however, there was no request documented related to heating concerns. On Jan5, our after-hours emergency answering service received a telephone call from tenant regarding heating concern. The information
was relayed to maintenance staff and the tenant was contacted same evening. The tenant stated that he was in possession of space heaters and he was informed that Lynchburg Renting would provide additional heaters, as needed. Secondary to the prolonged low temperatures in the area, all HVAC vendors were placing calls into queue. Individuals experiencing HVAC issues with no source of heat were placed as priority service calls. The tenant's concern was received as a maintenance high level concern; however, as the tenant stated that there was heat source available, other emergent heating concerns were prioritized. The tenant contacted our office on Monday, Janand it was documented that the heat appeared to be working, but that tenant requested maintenance to follow up on initial heating concern. HVAC vendor contacted tenant next day, Janand reported to Lynchburg Renting that tenant stated heat continued to appear to be working, and due to new work orders secondary to area continued low temperatures, agreed that concern could be addressed the following day with a scheduled appointment. Following service appointment, HVAC vendor reported to Lynchburg Renting confirmation that heat was operational and no service was required. Vendor noted that baemergency heat did not appear to be functioning at capacity, and scheduled a service appointment to correct the following day. Lynchburg Renting confirmed with the tenant that heat was functioning and that emergency heat was repaired. Lynchburg Renting attempts to address all maintenance calls in a timely manner. In times of inclement weather, all calls are prioritized according to severity and tenant welfare. We sincerely apologize for the delay in addressing tenant's concern, and resolved the manner in as efficient manner as possible in unusual weather conditions. Lynchburg Renting will complete additional follwith tenant to determine if further attention and action should be considered. Thank you for the opportunity to respond to this concern
In response to the stated complaint, please find the following information. The tenant entered into a signed Lease Agreement dated for December 23, 2013. In such Agreement, Covenants and Conditions, # General Provisions states: Carpet will be professionally steam cleaned when
tenant vacates, with cost deducted from deposit. Professional carpet cleaning of unit(s) is standard operating procedure of company and such condition is included in all lease agreements. Included in Lease Agreement Damage Addendum tenants are provided with listing of areas and items to be inspected upon unit exitAssociated costs that may be incurred by tenant for damages and/or use beyond wear and tear are included for tenant's review and signed agreement. Upon exit inspection, secondary to use beyond normal wear and tear, tenant's unit presented in need of toupainting services. Excessive furniture markings and patched areas of living room wall required attention and noted painting services. Although it appeared in the inspection that the unit had been cleaned, additional cleaning services were required for kitchen appliances (oven, refrigerator). Unit exit inspection pictures remain on file with inspection information. Tenant was returned two hundred dollars ($200.00) of the security deposit, with two hundred and fifteen dollars ($215.00) retained for required services. Thank you for the opportunity to respond to this concern
Thank you for the opportunity to respond to tenant's concern regarding a possible leak at the unit currently leased. Lynchburg Renting was in receipt of report placed by tenant on 02/10/as related to suspected leaking tub from upstairs bathroom. Lynchburg Renting responded and
scheduled a maintenance appointment for Feb15, 2016. Inspection of bathtub revealed no leak in plumbing fixture nor plumbing line from identified bathtub. Following, Lynchburg Renting received several other maintenance requests, unrelated to suspected leak reported on Feb10. During unrelated maintenance service calls, tenant continued to express concern related to possible leak, based upon visible evidence of water staining in downstairs ceiling. Maintenance twice investigated the concern, finding no leak from tub, nor plumbing. Tenant was informed that there was evidence of water overflow from tub, during use, causing water to seep behind tub, and resulting in ceiling water stains evidenced. Our office was again contacted by tenant 6/29/expressing concern related to possible leak from same tub. Investigation revealed no water leak from bathtub, nor plumbing. Maintenance staff stated there was visible evidence of water overflow from tub, again causing water to seep between floor and downstairs ceiling. Lynchburg Renting agreed to repair ceiling stain for tenant, and maintenance staff replaced portion of stained ceiling. During the ceiling replacement, maintenance staff showed tenant evidence of water overflow from tenant use, and informed tenant to monitor water level in tub during use. Tenant acknowledged receipt and understanding of information. To date, Lynchburg Renting has not received any follmaintenance requests from tenant as related to concern. This issue appears to be resolved to customer satisfaction
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response, please see the following:Attachment Revdex.com-**: LR, LLC Residential Lease, Covenants and Conditions, #(highlighted) stating requirement of professional steam carpet cleaning upon unit exit with cost deducted from security deposit. Dated signature has not been included, as Revdex.com requirement for privacy protection.Attachment ** Revdex.com photos: Exit inspection photos of wall markings and patched areas requiring repair and painting; photos of oven and refrigerator interiors requiring additional cleaning Per Lynchburg Renting's policy and procedure, all tenants are provided with moinspection form to be returned for file within five (5) days of unit move-in; tenant failed to return moinspection form for file. As ceiling repair of textured ceiling was not identified until several weeks post move-in, and issue was of texturing nature, versus ceiling integrity and safety concern to tenant, texturing touch-up was scheduled for repair upon tenant exit. Photos supplied by tenant appear unrelated to claim concerns, and per Lynchburg Renting phone/email and work order logs, such concerns were not brought to Lynchburg Renting's attention upon monor during tenant's residency at unit. In addition to requested change in ceiling texture aesthetics, tenant's service requests were of HVAC and facility laundry equipment nature. Service requests were resolved and closed in timely response. Tenant did not state any remaining concerns upon unit exit and initiation of new lease for property managed by Lynchburg Renting, LLCThank you for the continued opportunity to respond to claim concerns
The identified co-applicants requested property viewings from Lynchburg Renting on January 29, 2016. Following viewings, the applicants placed a Virginia Association Of Realtors Application For Residential Lease with Lynchburg Renting on February 1, 2016. Such Application was
accepted with required, nonrefundable Application Fee in the amount of $for each non-married individual years of age and older. Such Application states on page 5, item # 11 Each applicant must pay at the time this Application is made, the following, nonrefundable amounts: i) an Application Fee in the amount of______________". The applicants completed item #with the appropriate amount ($50) and signed application prior to submission. Additionally, Lynchburg Renting posts such information in our office front reception processing area for public information and notificationNonrefundable Application Fees are required with Application for processing costs associated with search and reporting of Applicant credit history, criminal background history, and as necessary, rental reference confirmation. Lynchburg Renting strictly adheres to the guidelines and general provisions outlined in the Virginia Residential Landlord and Tenant Act (VRLTA) as related to policies and procedures. VRLTA defines Application Fee as any nonrefundable fee which is paid by a tenant to a landlord for the purpose of being considered as a tenant for a dwelling unit. An application fee may not exceed $50, exclusive of any actual out-of-pocket expenses paid by the landlord to a third party performing background, credit, or other pre-occupancy checks on the applicant ( Article 1, General Provisions, Section 55-Definitions).The applicants' application processing was completed on February 2, 2016, approved February 3, 2016, and tenant was verbally notified of approval, via telephone February 3, 2016. Tenant stated that they would place a deposit by February 5, 2016. As there is no predetermination of eligibility prior to application processing, nor foresight as to an applicant's decision to lease, multiple inquiries/ applicants may be concurrently processed, property specific. All applications are processed in the order of dated receipt. Processing completion timeframe varies, applicant specific, secondary to receipt of requested information to Lynchburg Renting. Upon approval notification, a deposit may be placed to secure unit of choice for a period up to, but not to exceed days. Once a security deposit has been placed, no further processing of applications for said property is processed. During the interim between co-applicants' approval notification and action to place deposit (Feb3- Feb5), another applicant placed a deposit on said property on Feb5, 2016. It is Lynchburg Renting's policy to notify any applicant once a deposit has placed on the property. Co-applicant was immediately contacted and notified, via voicemail regarding receipt of security deposit, and Lynchburg Renting staff offered to assist in search for a comparable property. On Feb5, co-applicant visited office to place security deposit on same property for which he had been notified of deposit receipt from another applicant; he sated that he had not received voicemail. Staff and co-applicant discussed two properties available for viewing within one week, following cleaning. Co-applicant was also offered viewing (within hrcurrent tenant notification) of another property, identical in physical structure to property no longer available. Applicant stated that property would not meet his needs secondary to location, and asked to be contacted when prior two properties discussed were available for viewing. On Feb8, applicant returned to Lynchburg Renting office stating that another location had been secured and requested return of Application Fee. Applicant was informed of office policy and reasoning, as stated above.Lynchburg Renting acted upon applicants' written and signed request to determine leasing eligibility in accordance with VRLTA. Tenant was approved and notified of eligibility to lease. Unfortunately, the property was secured by another applicant prior to currently referenced applicants' action to secure. Thank you for the opportunity to respond to this concern and claim. Lynchburg Renting remains committed to finding housing for clients in our community in accordance with established industry policies and governing Acts
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear There is no written clause # stating I am responsible for steam cleaning carpetDamage addendum does say that if prior to moving out you do not clean the items listed below , the following, etcAnd I did comply by cleaning oven with oven cleaner and refrigerator cabinets tub etcWe're all cleaned and sanitized with bleachThere was no excessive markingsAs far as markings on wall was not excessive and noting beyond wearBesides the walls and ceiLing had painting and plastering issues that when requested was not repairedUnfortunately I did not know or was offered a a preinspection report of this unitI do have pictures to show wall conditions and general maintenance of this unitThis apartment had wear and tear and age issues .
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was first time renter and did not know to ask or a pre inspection report that was never offered. Now in hindsight with my current unit I now better. If anything I am due the funds charge for touch up paint and oven cleaning, etc. ($130)I still feel that it is the landlord responsibility to prepare the unit for the next tenant as the code states I am responsible for cost if I exceeded excessive wear and tear. I did not. I cleaned the unit, cleaned oven, etc.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Lynchburg Renting's emergency answering service received notification on Janregarding heat concerns at the identified property. Emergency maintenance was dispatched and staff identified concerns requiring further HVAC evaluation and services. Local HVAC vendor was
provided work order and temporary space heater was placed at the property. Secondary to recent weather conditions and high demand for HVAC services, the service order was put into queue for service. Lynchburg Renting spoke with the tenant and vendor as of date of this posting and confirmed that HVAC services have been completed. Secondary to vendor delay, tenant will receive consideration for compensation. Tenant has been notifiedThank you for the opportunity to respond to this concern
Thank you for the opportunity to respond to former tenant's concern. The property was sold in February, 2017, and per governing regulation, the tenant's lease with previous landlord conveyed to new owner with sale of the property. The new owner contracted Lynchburg Renting to provide
property management services; Lynchburg Renting is not the property owner. On February 16, the previous owner transferred prorated rent (from sale of property) to Lynchburg Renting. On Feb. 21, the tenant's security deposit was transferred to Lynchburg Renting. At that time, the previous owner informed of tenant's notice to terminate lease, effective March 31, 2017. Following tenant's exit, a property inspection was completed to determine services required to return property to mocondition. It was determined that interior walls presented with touch- up painting which did not match interior wall colorInterior painting, cleaning, and carpet cleaning services were identified as needed at the property. Per tenant's lease terms and conditions, tenant was to maintain property in good condition, and replacement of bulbs was tenant responsibility. Per VA Residential Landlord and Tenant Act, all consideration was given for wear and tear during tenancy. Photos of property condition at time of exit were attached to tenant file. Following completion of services, tenant's security deposit, less charges for services was returned to tenant. Tenant was not deducted full service charges, as wear and tear was allowed. Deductions were for services beyond wear and tear during tenancy. It is Lynchburg Renting's position that all charges are valid and services documented to return property to leasing conditionPer VRLTA, tenant's security deposit was returned, via check, dated 05-12-17, within the required forty-five day return period
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything they said in their response does nothing to remedy my complaintI was never asked to provide proof of my security deposit and evidence of my security deposit was never disputedLynchburg Renting is a very dishonest and disreputable businessI am another victim of their questionable business practicess
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The townhouse was definitely left in very good conditionAfter looking at the online reviews of this company this appears to be how they handle all tenants and security deposits! I would like to see their pictures and compare them with mineI did not receive my security deposit until the 17th with after the daysI feel they are just taking advantage of people because they canI will definitely inform everyone I can about their shady business practices! And they most definitely do not deserve an A+ rating!!!! Very disappointed with this maybe it should just be handled in courtBecause if I was never informed of your special instructions upon moving out how I can I be held to them!
Lynchburg Renting was contracted to manage leasing services for this property in February, 2017. The property had been purchased in same month, and following, the new owner turned all management services to LR,LLC. The tenant was contacted regarding new property management
procedures and was requested to submit rent for month of February, 2017. Lynchburg Renting was informed from tenant that rent had been submitted for February, to the previous owner, prior to sale of property and Lynchburg Renting's management of the property. A review of the property closing settlement statement revealed no disclosure of security deposit nor rents, and as such, neither was conveyed to new owner at closing of the property. On behalf of the tenant, Lynchburg Renting attempted contact with previous owner to discuss tenant's placement of security deposit, rent for February 2017, and any previously executed lease, as none was received by new purchaser of the property. No response was received from the previous owner. The current owner agreed to delay any action regarding non-receipt of rent for February, until issue could be discussed with previous owner. At no time during the tenant's tenancy was information received from previous owner. The current owner agreed to waive rent for month in question until future resolution, via any communication with previous owner. This information was relayed to the tenant . At tenant's termination of lease, September 30, there was no return of security deposit, as no deposit was disclosed at property closing, nor conveyed to new owner with sale of the property. Tenant was informed of this matter, and reminded of previous concerns regarding receipt of monies upon Lynchburg Renting's management of the property. LR,LLC offered to contact the previous owner again, on tenant's behalf, following submission of proof of placement of deposit (cancelled check, per tenant). Lynchburg Renting has not received any documentation from tenant regarding deposit. LR,LLC forwarded previously attempted communication with previous owner to the tenant's attention. Per legal consult, tenant has been informed that action to recover deposit will need to be initiated between parties of any previous contract and against holder of the security deposit. Thank you for the opportunity to respond to this concern