In response to the stated complaint, please find the following information. The tenant entered into a signed Lease Agreement dated for December 23, 2013. In such Agreement, Covenants and Conditions, # 31 General Provisions states: Carpet will be professionally steam cleaned when...
tenant vacates, with cost deducted from deposit. Professional carpet cleaning of unit(s) is standard operating procedure of company and such condition is included in all lease agreements. Included in Lease Agreement Damage Addendum tenants are provided with listing of areas and items to be inspected upon unit exit. Associated costs that may be incurred by tenant for damages and/or use beyond normal wear and tear are included for tenant's review and signed agreement. Upon exit inspection, secondary to use beyond normal wear and tear, tenant's unit presented in need of touch-up painting services. Excessive furniture markings and patched areas of living room wall required attention and noted painting services. Although it appeared in the inspection that the unit had been cleaned, additional cleaning services were required for kitchen appliances (oven, refrigerator). Unit exit inspection pictures remain on file with inspection information. Tenant was returned two hundred dollars ($200.00) of the security deposit, with two hundred and fifteen dollars ($215.00) retained for required services. Thank you for the opportunity to respond to this concern.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was first time renter and did not know to ask or a pre inspection report that was never offered. Now in hindsight with my current unit I now better. If anything I am due the funds charge for touch up paint and oven cleaning, etc. ($130)I still feel that it is the landlord responsibility to prepare the unit for the next tenant as the code states I am responsible for cost if I exceeded excessive wear and tear. I did not. I cleaned the unit, cleaned oven, etc.
Regards,
[redacted]
Lynchburg Renting was contracted to manage leasing services for this property in February, 2017. The property had been purchased in same month, and following, the new owner turned all management services to LR,LLC. The tenant was contacted regarding new property management...
procedures and was requested to submit rent for month of February, 2017. Lynchburg Renting was informed from tenant that rent had been submitted for February, 2017 to the previous owner, prior to sale of property and Lynchburg Renting's management of the property. A review of the property closing settlement statement revealed no disclosure of security deposit nor rents, and as such, neither was conveyed to new owner at closing of the property. On behalf of the tenant, Lynchburg Renting attempted contact with previous owner to discuss tenant's placement of security deposit, rent for February 2017, and any previously executed lease, as none was received by new purchaser of the property. No response was received from the previous owner. The current owner agreed to delay any action regarding non-receipt of rent for February, 2017 until issue could be discussed with previous owner. At no time during the tenant's tenancy was information received from previous owner. The current owner agreed to waive rent for month in question until future resolution, via any communication with previous owner. This information was relayed to the tenant . At tenant's termination of lease, September 30, 2017 there was no return of security deposit, as no deposit was disclosed at property closing, nor conveyed to new owner with sale of the property. Tenant was informed of this matter, and reminded of previous concerns regarding receipt of monies upon Lynchburg Renting's management of the property. LR,LLC offered to contact the previous owner again, on tenant's behalf, following submission of proof of placement of deposit (cancelled check, per tenant). Lynchburg Renting has not received any documentation from tenant regarding deposit. LR,LLC forwarded previously attempted communication with previous owner to the tenant's attention. Per legal consult, tenant has been informed that action to recover deposit will need to be initiated between parties of any previous contract and against holder of the security deposit. Thank you for the opportunity to respond to this concern.
In response, please see the following:Attachment Revdex.com-**: LR, LLC Residential Lease, Covenants and Conditions, #31 (highlighted) stating requirement of professional steam carpet cleaning upon unit exit with cost deducted from security deposit. Dated signature has not been included, as Revdex.com requirement for privacy protection.Attachment ** Revdex.com photos: Exit inspection photos of wall markings and patched areas requiring repair and painting; photos of oven and refrigerator interiors requiring additional cleaning Per Lynchburg Renting's policy and procedure, all tenants are provided with move-in inspection form to be returned for file within five (5) days of unit move-in; tenant failed to return move-in inspection form for file. As ceiling repair of textured ceiling was not identified until several weeks post move-in, and issue was of texturing nature, versus ceiling integrity and safety concern to tenant, texturing touch-up was scheduled for repair upon tenant exit. Photos supplied by tenant appear unrelated to claim concerns, and per Lynchburg Renting phone/email and work order logs, such concerns were not brought to Lynchburg Renting's attention upon move-in nor during tenant's residency at unit. In addition to requested change in ceiling texture aesthetics, tenant's service requests were of HVAC and facility laundry equipment nature. Service requests were resolved and closed in timely response. Tenant did not state any remaining concerns upon unit exit and initiation of new lease for property managed by Lynchburg Renting, LLCThank you for the continued opportunity to respond to claim concerns.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The townhouse was definitely left in very good condition. After looking at the online reviews of this company this appears to be how they handle all tenants and security deposits! I would like to see their pictures and compare them with mine. I did not receive my security deposit until the 17th with after the 45 days. I feel they are just taking advantage of people because they can. I will definitely inform everyone I can about their shady business practices! And they most definitely do not deserve an A+ rating!!!! Very disappointed with this maybe it should just be handled in court. Because if I was never informed of your special instructions upon moving out how I can I be held to them!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Lynchburg Renting's emergency answering service received notification on Jan. 1 regarding heat concerns at the identified property. Emergency maintenance was dispatched and staff identified concerns requiring further HVAC evaluation and services. Local HVAC vendor was...
provided work order and temporary space heater was placed at the property. Secondary to recent weather conditions and high demand for HVAC services, the service order was put into queue for service. Lynchburg Renting spoke with the tenant and vendor as of date of this posting and confirmed that HVAC services have been completed. Secondary to vendor delay, tenant will receive consideration for compensation. Tenant has been notified. Thank you for the opportunity to respond to this concern.
Thank you for the opportunity to respond to former tenant's concern. The property was sold in February, 2017, and per governing regulation, the tenant's lease with previous landlord conveyed to new owner with sale of the property. The new owner contracted Lynchburg Renting to provide...
property management services; Lynchburg Renting is not the property owner. On February 16, 2017 the previous owner transferred prorated rent (from sale of property) to Lynchburg Renting. On Feb. 21, 2017 the tenant's security deposit was transferred to Lynchburg Renting. At that time, the previous owner informed of tenant's notice to terminate lease, effective March 31, 2017. Following tenant's exit, a property inspection was completed to determine services required to return property to move-in condition. It was determined that interior walls presented with touch- up painting which did not match interior wall color. Interior painting, cleaning, and carpet cleaning services were identified as needed at the property. Per tenant's lease terms and conditions, tenant was to maintain property in good condition, and replacement of bulbs was tenant responsibility. Per VA Residential Landlord and Tenant Act, all consideration was given for normal wear and tear during tenancy. Photos of property condition at time of exit were attached to tenant file. Following completion of services, tenant's security deposit, less charges for services was returned to tenant. Tenant was not deducted full service charges, as normal wear and tear was allowed. Deductions were for services beyond normal wear and tear during tenancy. It is Lynchburg Renting's position that all charges are valid and services documented to return property to leasing condition. Per VRLTA, tenant's security deposit was returned, via check, dated 05-12-17, within the required forty-five day return period.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In response to the stated complaint, please find the following information. The tenant entered into a signed Lease Agreement dated for December 23, 2013. In such Agreement, Covenants and Conditions, # 31 General Provisions states: Carpet will be professionally steam cleaned when...
tenant vacates, with cost deducted from deposit. Professional carpet cleaning of unit(s) is standard operating procedure of company and such condition is included in all lease agreements. Included in Lease Agreement Damage Addendum tenants are provided with listing of areas and items to be inspected upon unit exit. Associated costs that may be incurred by tenant for damages and/or use beyond normal wear and tear are included for tenant's review and signed agreement. Upon exit inspection, secondary to use beyond normal wear and tear, tenant's unit presented in need of touch-up painting services. Excessive furniture markings and patched areas of living room wall required attention and noted painting services. Although it appeared in the inspection that the unit had been cleaned, additional cleaning services were required for kitchen appliances (oven, refrigerator). Unit exit inspection pictures remain on file with inspection information. Tenant was returned two hundred dollars ($200.00) of the security deposit, with two hundred and fifteen dollars ($215.00) retained for required services. Thank you for the opportunity to respond to this concern.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was first time renter and did not know to ask or a pre inspection report that was never offered. Now in hindsight with my current unit I now better. If anything I am due the funds charge for touch up paint and oven cleaning, etc. ($130)I still feel that it is the landlord responsibility to prepare the unit for the next tenant as the code states I am responsible for cost if I exceeded excessive wear and tear. I did not. I cleaned the unit, cleaned oven, etc.
Regards,
[redacted]
Lynchburg Renting was contracted to manage leasing services for this property in February, 2017. The property had been purchased in same month, and following, the new owner turned all management services to LR,LLC. The tenant was contacted regarding new property management...
procedures and was requested to submit rent for month of February, 2017. Lynchburg Renting was informed from tenant that rent had been submitted for February, 2017 to the previous owner, prior to sale of property and Lynchburg Renting's management of the property. A review of the property closing settlement statement revealed no disclosure of security deposit nor rents, and as such, neither was conveyed to new owner at closing of the property. On behalf of the tenant, Lynchburg Renting attempted contact with previous owner to discuss tenant's placement of security deposit, rent for February 2017, and any previously executed lease, as none was received by new purchaser of the property. No response was received from the previous owner. The current owner agreed to delay any action regarding non-receipt of rent for February, 2017 until issue could be discussed with previous owner. At no time during the tenant's tenancy was information received from previous owner. The current owner agreed to waive rent for month in question until future resolution, via any communication with previous owner. This information was relayed to the tenant . At tenant's termination of lease, September 30, 2017 there was no return of security deposit, as no deposit was disclosed at property closing, nor conveyed to new owner with sale of the property. Tenant was informed of this matter, and reminded of previous concerns regarding receipt of monies upon Lynchburg Renting's management of the property. LR,LLC offered to contact the previous owner again, on tenant's behalf, following submission of proof of placement of deposit (cancelled check, per tenant). Lynchburg Renting has not received any documentation from tenant regarding deposit. LR,LLC forwarded previously attempted communication with previous owner to the tenant's attention. Per legal consult, tenant has been informed that action to recover deposit will need to be initiated between parties of any previous contract and against holder of the security deposit. Thank you for the opportunity to respond to this concern.
In response, please see the following:Attachment Revdex.com-**: LR, LLC Residential Lease, Covenants and Conditions, #31 (highlighted) stating requirement of professional steam carpet cleaning upon unit exit with cost deducted from security deposit. Dated signature has not been included, as Revdex.com requirement for privacy protection.Attachment ** Revdex.com photos: Exit inspection photos of wall markings and patched areas requiring repair and painting; photos of oven and refrigerator interiors requiring additional cleaning Per Lynchburg Renting's policy and procedure, all tenants are provided with move-in inspection form to be returned for file within five (5) days of unit move-in; tenant failed to return move-in inspection form for file. As ceiling repair of textured ceiling was not identified until several weeks post move-in, and issue was of texturing nature, versus ceiling integrity and safety concern to tenant, texturing touch-up was scheduled for repair upon tenant exit. Photos supplied by tenant appear unrelated to claim concerns, and per Lynchburg Renting phone/email and work order logs, such concerns were not brought to Lynchburg Renting's attention upon move-in nor during tenant's residency at unit. In addition to requested change in ceiling texture aesthetics, tenant's service requests were of HVAC and facility laundry equipment nature. Service requests were resolved and closed in timely response. Tenant did not state any remaining concerns upon unit exit and initiation of new lease for property managed by Lynchburg Renting, LLCThank you for the continued opportunity to respond to claim concerns.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The townhouse was definitely left in very good condition. After looking at the online reviews of this company this appears to be how they handle all tenants and security deposits! I would like to see their pictures and compare them with mine. I did not receive my security deposit until the 17th with after the 45 days. I feel they are just taking advantage of people because they can. I will definitely inform everyone I can about their shady business practices! And they most definitely do not deserve an A+ rating!!!! Very disappointed with this maybe it should just be handled in court. Because if I was never informed of your special instructions upon moving out how I can I be held to them!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Lynchburg Renting's emergency answering service received notification on Jan. 1 regarding heat concerns at the identified property. Emergency maintenance was dispatched and staff identified concerns requiring further HVAC evaluation and services. Local HVAC vendor was...
provided work order and temporary space heater was placed at the property. Secondary to recent weather conditions and high demand for HVAC services, the service order was put into queue for service. Lynchburg Renting spoke with the tenant and vendor as of date of this posting and confirmed that HVAC services have been completed. Secondary to vendor delay, tenant will receive consideration for compensation. Tenant has been notified. Thank you for the opportunity to respond to this concern.
Thank you for the opportunity to respond to former tenant's concern. The property was sold in February, 2017, and per governing regulation, the tenant's lease with previous landlord conveyed to new owner with sale of the property. The new owner contracted Lynchburg Renting to provide...
property management services; Lynchburg Renting is not the property owner. On February 16, 2017 the previous owner transferred prorated rent (from sale of property) to Lynchburg Renting. On Feb. 21, 2017 the tenant's security deposit was transferred to Lynchburg Renting. At that time, the previous owner informed of tenant's notice to terminate lease, effective March 31, 2017. Following tenant's exit, a property inspection was completed to determine services required to return property to move-in condition. It was determined that interior walls presented with touch- up painting which did not match interior wall color. Interior painting, cleaning, and carpet cleaning services were identified as needed at the property. Per tenant's lease terms and conditions, tenant was to maintain property in good condition, and replacement of bulbs was tenant responsibility. Per VA Residential Landlord and Tenant Act, all consideration was given for normal wear and tear during tenancy. Photos of property condition at time of exit were attached to tenant file. Following completion of services, tenant's security deposit, less charges for services was returned to tenant. Tenant was not deducted full service charges, as normal wear and tear was allowed. Deductions were for services beyond normal wear and tear during tenancy. It is Lynchburg Renting's position that all charges are valid and services documented to return property to leasing condition. Per VRLTA, tenant's security deposit was returned, via check, dated 05-12-17, within the required forty-five day return period.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]