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JT Nails Reviews (5)

Complaint: I am rejecting this response because the respondent has misrepresented the course of events.? I initially called Izzy Plumbing, as well as other plumbers, to get an assessment of the water pressure problem in the whole house, but particularly the shower, and an estimate of the cost for repair.? I was anticipating repiping all or part of the houseIzzy's was the last appointment of the 4.? Adrian, the plumber, checked the pressure in the shower and said I just needed a new shower head.? He also said he could remove the restrictor, which would help.? I explained I was already planning on replacing the shower head so I didn't need him to remove the restrictor, but asked what if that didn't solve the problem?? He responded, "It will," and that was all.? He got a shower head from his truck and put it on to demonstrate.? Meanwhile, he removed the restrictor from my existing shower head, despite my having asked him not to.? (California requires these restrictors to cut down on water usage.? They do not unduly reduce water pressure.)? He was there for minutes.? When he asked for payment, I explained that I had not made a service call, but only wanted an estimate.? I also questioned the cost, as that is exceptionally high, and why he couldn't provide an invoice.? He then cut the price in half, which I reluctantly paid.? This all seemed inappropriate to me, so I immediately called the company to get an explanation.? I spoke with the owner, Izzy, who was belligerent and rude.? In the end, he barked at me, "How about if I throw away the check?? Would that make you happy?!"? I said yes, and we ended the call.? The second call I made to the company was after I got my bank statement and saw the check had been deposited anyway.? Whoever took my first call and made my appointment did not pay attention to my request.? This should not be my problem Regards, P [redacted]

MsH*** called us to come and fix the water pressure in her shower. We showed up, removed and cleaned the shower head and fixed the water pressure problem. Our standard service fee is $127. After MsH*** complained about the price, we cut the price in half and she
wrote us a check. Later she called and requested additional diagnosis of her plumbing and wanted a free service call. Unfortunately we are not able to give free service calls

Complaint:
I am rejecting this response because the respondent has misrepresented the course of events. I initially called Izzy Plumbing, as well as other plumbers, to get an assessment of the water pressure problem in the whole house, but particularly the shower, and an estimate of the cost for repair. I was anticipating repiping all or part of the houseIzzy's was the last appointment of the 4. Adrian, the plumber, checked the pressure in the shower and said I just needed a new shower head. He also said he could remove the restrictor, which would help. I explained I was already planning on replacing the shower head so I didn't need him to remove the restrictor, but asked what if that didn't solve the problem? He responded, "It will," and that was all. He got a shower head from his truck and put it on to demonstrate. Meanwhile, he removed the restrictor from my existing shower head, despite my having asked him not to. (California requires these restrictors to cut down on water usage. They do not unduly reduce water pressure.) He was there for minutes. When he asked for payment, I explained that I had not made a service call, but only wanted an estimate. I also questioned the cost, as that is exceptionally high, and why he couldn't provide an invoice. He then cut the price in half, which I reluctantly paid. This all seemed inappropriate to me, so I immediately called the company to get an explanation. I spoke with the owner, Izzy, who was belligerent and rude. In the end, he barked at me, "How about if I throw away the check? Would that make you happy?!" I said yes, and we ended the call. The second call I made to the company was after I got my bank statement and saw the check had been deposited anyway. Whoever took my first call and made my appointment did not pay attention to my request. This should not be my problem
Regards,
P*** ***

We provided a service for P***, on the initial appointment that get emailed to all of our customers it crearly states appointment time, job location description of work needed and a service fee amountWe fulfilled our obligations to the clientTheShe started a smeere campaign online against our companyWe feel we have tried to do everything possible to help the clientWe will not provide service for fee as we have operating cost associated with callsIf she want a refundThe only way I would entertain this solution is for a formal written apologyThis apology will need to be posted across all social and business media

Complaint:
I am rejecting this response because the respondent has again misrepresented the facts.? I did not receive an e-mail from the company with the information, nor was I informed I would receive such an e-mail.? (Curiously, this is the first there has been any mention of such an e-mail.)? If they had my e-mail address, why were they unable to provide an invoice or receipt?? Furthermore, during our last phone conversation, when he again refused to refund my money, I told *** that I would be posting a negative review of my experience on social media.? His response was, "You do what you have to do."? He can call it a "smeere" [sic] campaign if he likes, but I posted? truthful information and used the sites exactly as they are intended to be used.? Interesting that NOW he's upset about it.? It's unfortunate *** was so flippant at the time and didn't consider the consequences of his poor behavior before it came to that.? It's obvious that when the responder states, "We feel we have tried to do everything possible to help the client," he is not being truthful.? Doing everything possible would have meant 1) paying attention to my request when I made the appointment; 2) informing me at the time that there is a minimum charge for any appointment; 3) addressing the problem instead of simply blowing it off by telling me to buy a new shower head; 4) not overcharging for the time; 5) being polite and professional when I called about the charge the first time; 6) honoring his offer to dispose of the check due to the miscommunication; 7) not accusing me of wasting other plumbers' time or of trying to get free service; 8) being polite and professional when I called the second time; 9) responding in a timely manner to the repeated contact attempts by the Revdex.com; 10) being truthful in the exchange that has followed via the Revdex.com.? In fact, *** has been as difficult as possible.? I hope ***? realizes he's lost far more in potential customers than the cost of the call to my house, and perhaps will reconsider his actions the next time he has a conflict with a customer.? There's a reason for the old adage, "The customer is always right."
Regards,
P*** ***

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Address: 521 Ala Moana Blvd Ste 325, Clinton, North Carolina, United States, 96813

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