Our records indicate that [redacted] sent Mr [redacted] account to our office for collection on 2-10- Collection notices were mailed to him on 2-11-and 4-9- We assume delivery because neither notice was returned by the post office On 9-29- at 4:p.m Mr [redacted] called our office and paid the account with his charge card We explained our process and how we could assist him in notifying his rental agent the account had been paid Please note the following: · The credit card system gives us tentative confirmation a charge has been accepted but the “official” payment is not processed and transferred into our account until typically the next business day That is why we wait to hours before providing receipts or proof of payment There are times when charges are accepted at the time of charge but later rejected when processed After we have confirmed the money is in our account, at a consumer’s request, we will fax confirmation an account has been paid to companies they are working with to get a loan, rental property, etc but they are not sent actual receipts · For Mr [redacted] account, we faxed confirmation to his rental agent the account had been paid on 9-30-at 2:p.m We processed a receipt to be mailed to Mr [redacted] for his payment the same day at 3:p.m· Based on Mr [redacted] complaint, we are re-visiting our policy to see what changes can be made We are concerned about consumer privacy and know that fax machines and e-mail are not secure methods of communication · I am sorry Mr [redacted] need for an immediate receipt ran afoul of our process I don’t see in our records we have personal fax # for him If he will provide me with # to which he wants a receipt sent, I will have one faxed to him He can e-mail the # to [email protected] or he can call my direct line at 336-777-
Account # [redacted] Owed to: [redacted] Amount owed: $Service Address: [redacted] *** [redacted] This is in response to Ms***'s complaint regarding the account referenced above This account is for power service provided in her name at the service address noted above A signature is not required to establish utility service The account was sent to our office for collection on October 8, Two collection notices were mailed to the current address in her complaint on October 21, and December 6, Neither were returned so we assume delivery Our mail is sent "Return Service Requested" so we are notified if the piece is not deliverable In addition, another service we use called National Change of Address Register (NCOA) located the current address for Ms*** The account remains unpaid If she chooses to pay the account we will ask the credit reporting agencies to update the balance to reflect the paid status [redacted] Vice President & COO
Our records indicate that [redacted] sent Mr [redacted] account to our office for collection on 2-10- Collection notices were mailed to him on 2-11-and 4-9- We assume delivery because neither notice was returned by the post office On 9-29- at 4:p.m Mr [redacted] called our office and paid the account with his charge card We explained our process and how we could assist him in notifying his rental agent the account had been paid Please note the following: · The credit card system gives us tentative confirmation a charge has been accepted but the “official” payment is not processed and transferred into our account until typically the next business day That is why we wait to hours before providing receipts or proof of payment There are times when charges are accepted at the time of charge but later rejected when processed After we have confirmed the money is in our account, at a consumer’s request, we will fax confirmation an account has been paid to companies they are working with to get a loan, rental property, etc but they are not sent actual receipts · For Mr [redacted] account, we faxed confirmation to his rental agent the account had been paid on 9-30-at 2:p.m We processed a receipt to be mailed to Mr [redacted] for his payment the same day at 3:p.m· Based on Mr [redacted] complaint, we are re-visiting our policy to see what changes can be made We are concerned about consumer privacy and know that fax machines and e-mail are not secure methods of communication · I am sorry Mr [redacted] need for an immediate receipt ran afoul of our process I don’t see in our records we have personal fax # for him If he will provide me with # to which he wants a receipt sent, I will have one faxed to him He can e-mail the # to [email protected] or he can call my direct line at 336-777-
Account # [redacted] Owed to: [redacted] Amount owed: $Service Address: [redacted] *** [redacted] This is in response to Ms***'s complaint regarding the account referenced above This account is for power service provided in her name at the service address noted above A signature is not required to establish utility service The account was sent to our office for collection on October 8, Two collection notices were mailed to the current address in her complaint on October 21, and December 6, Neither were returned so we assume delivery Our mail is sent "Return Service Requested" so we are notified if the piece is not deliverable In addition, another service we use called National Change of Address Register (NCOA) located the current address for Ms*** The account remains unpaid If she chooses to pay the account we will ask the credit reporting agencies to update the balance to reflect the paid status [redacted] Vice President & COO