JTB Associates - Kirby

WE will be sending a supervisor to search for the piers that we have installed in 11-23-2001, there is no cost for the adjustments However if the problems she is encountering are in a area were theses piers are not located ,there is a charge if we have to install any additional piersOur warranty is ALWAYS FREE & transfers if the house ever sales , it covers the piers / area were the were installed ONLY!! That is not just Allied foundations policy, that's standard industry practice Thankyou

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Ok thank you and we have since resolved this matter

Update on Monday October 19 2015, at 4pm we had one of our supervisor's go to the customers house and look at the problems. It...

was discovered that the reason the foundation broke up into pieces after we had lifted was due to the fact of Improper construction, the contractorthat built the edition that we worked on never installed RE-BAR in the foundation when they built it . The fact that there was no re-bar in the foundation is huge because anytime we lift on the structure there is always a chance that it can breakup even more without the proper support.There is no way allied foundation would have known that there was no re-bar in the foundation, that is standard construction/practice to install re-bar in the foundation to make it sound to support movement without cracking/breaking. The contractors are the ones at fault, Because of the inferior construction these contractors are no longer in business and do not have a active Revdex.com profile . So naturally the finger is being pointed at us.Never the less we offered the homeowners on the following day Tuesday the 20th 2015, that we could cut out the section of concrete that broke into pieces and pour back new concrete free of charge!!  We are waiting on there response and will keep u informed this is still open on our end and we want to address this issue as fast as possible.                                   �...⇄ Thank You

We have contacted the customer and an independent structural will be providing the customer and us with a report to resolve the matter.

Mrs. [redacted]Sorry for the experience you had with Allied we try our best to handle each and every clean up issue in a timely manner. I want to apologize for the confusion I thought I had mentioned we would try to get to it on the tenth or the eleventhit wasn't a promise the reason was we had a...

rainout on the ninth and due to our sheer volume of work that was rescheduled and the ground being saturated it was going to be difficult to squeeze u in, I do u want to know that I gave yourinfo to my coordinator Jonathan that tracks the jobs everyday and tried to squeeze u in but he didn't have the man power. We our a big operation and work on 15 homes daily. We would of got to it the following week for sure , I wouldlike the opportunity to take care of the clean up issues. The cement we used is a standard concrete that comes out of bags that is delivered directly to our warehouse from the manufacture which is from Quickcrete we do not use any fillers,we do not even have that on our premises.  As far as your doors goes sometimes when we do the work the doors need to be adjusted sometimes they swing or become tight , I can hire a carpenter to do that for you!! Please let me knowwhen we can take care of these issues for you Sincerely,Max [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reached an agreement with Allied Foundation about the complaint that I filed. This company came out to my house, and went above and beyond their job scope to make sure that I was completely satisfied with their work and as them as a company. These guys really care about their customers and stand behind the name of Allied Foundation with honesty, integrity, and hard work. Their professionalism is superb! Please not only close this complaint out, but also understand that I would recommend this company to anyone without hesitation. It is very rare to run across a group of people who has so much pride in the company that they work for. If I can praise this company anywhere else, please let me know because they deserve it!Thank you,[redacted]

WE will be sending a supervisor to search for the 12 piers that we have installed in 11-23-2001, there is no cost for the adjustments . However if the problems she is encountering are in a area were theses piers are not located ,there is a charge if we have to install any additional piers. Our...

warranty is ALWAYS FREE & transfers if the house ever sales , it covers the piers / area were the were installed ONLY!! That is not just Allied foundations policy, that's standard industry practice . Thankyou

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

In contact with the customer will be sending out our Engineer either on  10-16-15 Friday or Monday 10-19-15  to look at the problem and address it.

Hello,I spoke with [redacted] on [redacted] in order  to schedule an inspection of her property.  She indicated that she is available this [redacted] at any time.  I will have my foundation inspector meet her this [redacted].  Additionally, I have left a message on...

[redacted] to see if [redacted] will allow us to perform a sewer leak inspection on her sewer pipes.  Many times, when foundations begin to display settlement of the interior areas, there is an underlying problem with the sewer pipes leaking under the foundation.  This leads to a  softening/eroding the soil from under the home.  It will be beneficial for all to inspect the sewer pipes to determine if this is a contributing factor.  I am waiting to hear back from [redacted] about the sewer inspection.  We will see her on [redacted].Best Regards,[redacted]Office Manager[redacted]Allied Foundation Specialists

Allied foundation will Honor its lifetime warranty, releasing allied from liability does not effect the warranty it will stay with the address if you ever sell. Our warranty has no names on it and is recorded in our system with the address only. Once you agree our counsel will release the lien on property for non-paymentThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Max, I sent my complaint to the Revdex.com weeks after the promised clean up. There was no confusion on my end because I was given a date and time the crew would return to my home. After they did not show I was promised they'd be here the next day which never occurred. You stated on the phone, Max, that the doors not closing or aligning was not an issue that is your company's fault and that you couldn't help with that. Now you are offering for a carpenter to come fix my doors??
I'm sorry, I would rather have someone I trust to fix my doors that anyone that is affiliated with your business. I am willing to get an estimate to get the doors fix in the house for your approval. Let me know if this is feasible. I would also like to get an estimate for someone to haul all the mud away that your crew left piled up on the side of my house. Again I can find help from someone that is reliable, which you sir or not.
Sincerely,
[redacted]