[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This isn't a matter of simple financingWhether or not I have the money is not the issuethe issue is whether or not I should have to pay again for work that was performed and did not hold up Prior to the May visit that Scott refers to, I had visited the shop 2x - while still within the warranty period - and was told there was nothing wrong with the transmissionThey even took it in and said they had to adjust the computer the one time (less than weeks after the work was done) and that was all that the problem wasWhen I still had issues and stopped in a couple of months later I was told that it was "normal" and that it might "feel" different for a while as it had been re-builtI accepted this and trusted them as the expertsAgain, both incidents were well within the warranty periodHowever, once the warranty period ended and I returned, they then agreed that there was a more major problemAfter this visit in May they informed me that they thought it was the torque converter - a part that was replaced during the rebuildI was skeptical of this and took it for a second opinionThis is why no work was done in MayUpon that second opinion, the shop said they did not see anything to indicate a torque converter malfunction and said I should return it to Cottman as it had an internal issueAfter returning to Cottman and being promised that no work would be done until they spoke with me first, the torque converted was cut apart and it was discovered that there was no problem with itThis is now how my vehicle sitsI simply asked for Cottman to stand behind their workA major internal failure should not occur in such short time if the work is done properlyThe fact that I was told it was fine, the problem was misdiagnosed, and work was done without my permission have caused me to lose faith in this companyNow the offer they present me with is to spend more money with them and hope that it is better the second time around, or to have them put it back together in the same broken condition that it was inI see no way that they can possibly re-assemble a "broken" yet driveable transmission in the exact way it came inI truly feel they have made this situation even worse and left me with unacceptable options At this point I would ask that they refund the money and leave the vehicle so that I may have it towed to another repair shop Regards, [redacted] ***
-------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Aug 11, at 3: PM Subject: complaint [redacted] To: [redacted] [redacted] , I, Scott S [redacted] , am the manager of Cottman TransmissionAny future correspondence should be directed to meMy E-mail address is [redacted] on 1/31/ [redacted] picked up his vehicle, a [redacted] SUVWe had overhauled his transmission and replaced the torque convertor, as well This repair was the least expensive of his repair optionsThe warranty for the service performed was months or miles, whichever comes firstThe mileage on the vehicle at the time of delivery ( 01/31/2013) was miles In May of 2014, [redacted] returned the truck to our shop so we might check a fluid leak and noise coming from the transmissionI advised him that the warranty period was up due to time (3-months) and mileage ( miles over the mile limit )I advised him that I could not fix the truck for freeI told him I would charge $ to remove and reinstall the transmission and would charge him much less for any necessary repair in consideration of his past repairI suggested that if the repair was limited to replacing the torque convertor or replacing seals, he should expect a $650-billMid July of 2014, [redacted] returned the vehicle to us for an internal inspection of the transmissionThe transmission was low on fluid and still noisyAn internal inspection revealed a planetary assembly had failed and there was subsequent damage that had occurred from being driven with a low fluid levelI called [redacted] and advised him the cost to repair the transmission would be $plus taxThe cost I quoted him is $less than I would charge if I had not previously worked on his truck [redacted] was initially offered repair options when his truck was servicedThe first option (Remanufactured transmission) was $plus tax with a year warrantyHe chose the second, less expensive option of an overhaul @$plus tax with a month mile warrantyThe failed part that was manufactured by ***This failure was not due to an assembly error of our shop I will respond to this complaint in one of waysI will offer to repair the truck for $plus tax with an additional year warranty, or reassemble the broken transmission install it in the truck at no charge with no repair performed(At that point, it will still be leaking and making noise)If [redacted] declines to have us repair the truck at this time, our offer to repair it for $will be withdrawn If ***'s greatest obstruction to having us repair the truck is the fact he has no money, I can refer him to a company that does financing Please call with any Questions, Regards, Scott S [redacted] (manager) [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This isn't a matter of simple financingWhether or not I have the money is not the issuethe issue is whether or not I should have to pay again for work that was performed and did not hold up Prior to the May visit that Scott refers to, I had visited the shop 2x - while still within the warranty period - and was told there was nothing wrong with the transmissionThey even took it in and said they had to adjust the computer the one time (less than weeks after the work was done) and that was all that the problem wasWhen I still had issues and stopped in a couple of months later I was told that it was "normal" and that it might "feel" different for a while as it had been re-builtI accepted this and trusted them as the expertsAgain, both incidents were well within the warranty periodHowever, once the warranty period ended and I returned, they then agreed that there was a more major problemAfter this visit in May they informed me that they thought it was the torque converter - a part that was replaced during the rebuildI was skeptical of this and took it for a second opinionThis is why no work was done in MayUpon that second opinion, the shop said they did not see anything to indicate a torque converter malfunction and said I should return it to Cottman as it had an internal issueAfter returning to Cottman and being promised that no work would be done until they spoke with me first, the torque converted was cut apart and it was discovered that there was no problem with itThis is now how my vehicle sitsI simply asked for Cottman to stand behind their workA major internal failure should not occur in such short time if the work is done properlyThe fact that I was told it was fine, the problem was misdiagnosed, and work was done without my permission have caused me to lose faith in this companyNow the offer they present me with is to spend more money with them and hope that it is better the second time around, or to have them put it back together in the same broken condition that it was inI see no way that they can possibly re-assemble a "broken" yet driveable transmission in the exact way it came inI truly feel they have made this situation even worse and left me with unacceptable options At this point I would ask that they refund the money and leave the vehicle so that I may have it towed to another repair shop Regards, [redacted] ***
-------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Aug 11, at 3: PM Subject: complaint [redacted] To: [redacted] [redacted] , I, Scott S [redacted] , am the manager of Cottman TransmissionAny future correspondence should be directed to meMy E-mail address is [redacted] on 1/31/ [redacted] picked up his vehicle, a [redacted] SUVWe had overhauled his transmission and replaced the torque convertor, as well This repair was the least expensive of his repair optionsThe warranty for the service performed was months or miles, whichever comes firstThe mileage on the vehicle at the time of delivery ( 01/31/2013) was miles In May of 2014, [redacted] returned the truck to our shop so we might check a fluid leak and noise coming from the transmissionI advised him that the warranty period was up due to time (3-months) and mileage ( miles over the mile limit )I advised him that I could not fix the truck for freeI told him I would charge $ to remove and reinstall the transmission and would charge him much less for any necessary repair in consideration of his past repairI suggested that if the repair was limited to replacing the torque convertor or replacing seals, he should expect a $650-billMid July of 2014, [redacted] returned the vehicle to us for an internal inspection of the transmissionThe transmission was low on fluid and still noisyAn internal inspection revealed a planetary assembly had failed and there was subsequent damage that had occurred from being driven with a low fluid levelI called [redacted] and advised him the cost to repair the transmission would be $plus taxThe cost I quoted him is $less than I would charge if I had not previously worked on his truck [redacted] was initially offered repair options when his truck was servicedThe first option (Remanufactured transmission) was $plus tax with a year warrantyHe chose the second, less expensive option of an overhaul @$plus tax with a month mile warrantyThe failed part that was manufactured by ***This failure was not due to an assembly error of our shop I will respond to this complaint in one of waysI will offer to repair the truck for $plus tax with an additional year warranty, or reassemble the broken transmission install it in the truck at no charge with no repair performed(At that point, it will still be leaking and making noise)If [redacted] declines to have us repair the truck at this time, our offer to repair it for $will be withdrawn If ***'s greatest obstruction to having us repair the truck is the fact he has no money, I can refer him to a company that does financing Please call with any Questions, Regards, Scott S [redacted] (manager) [redacted]