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JTL Auto, Inc

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Reviews JTL Auto, Inc

JTL Auto, Inc Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can provide phone records of the calls I have made to the service department about my concerns and issues sonce purchasing vehicle. First call I made was about a brake light and the smell of antifreeze. Another call was about temperature gauge almost at half point which I was told is normal. They were extremely accomodating to me on day of purchase but when I could bring truck in they couldn't fit me in which in turn caused bigger problems. They had their people do a 100 point inspection on trucktruck before purchase which they obviously missed that yhe fan was not working and leaking coolant. They NEVER offered me half of the cost of repair, actually Debbie told me that she could not see him sticking you with cost. Then she called me back and told me that he said it was not covered and yes I was angry and said oh that's the route he's gonna take after I've been calling about the smell of antifreeze a week after purchasing. I was told anything that was wrong with truck mechanically and safety would be included in 3 month warranty but since I was over by 150 miles over 3,000 mile they stiffed me. I was under the impression I had 3 months from time of purchase. What they did was not right and they should've been responsible for repairs  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],I want to start by saying that it is unfortunate and quite unusual that you had to lay out so much money on this repair through your warranty company. Most customers call us first when they need to utilize their warranty. It really makes no difference if you do or do not, however most do...

since they usually have a question on how it works or what the first step is. We had no idea that your vehicle was being serviced or repaired by Wantagh Transmission Center until after the fact. You first contacted us on or about July **, 2017 to speak with someone about why you had to lay out so much money. At the time, there was no one here who could answer your question. We took your telephone number and had the sales manager call you back the next day to respond to your questions. This is the only contact we had with you regarding this matter and I believe we responded promptly. We cannot speak for other repair facilities and what they charge for their work. If proper procedures were followed not only should the bulk of this repair been covered but you would have been made aware of any out of pocket costs to you before the work was done and your authorization to proceed with the repair. I wish you would have asked these questions to Wantagh Transmission Center and I wish you would have called us to inquire when this was all happening. Although we are sympathetic there is no advice or help we can give to you regarding this matter.

Dear Sir/Madam,[redacted] called our facility on May [redacted], 2016 at approximately 2:30pm. We asked if she could present a completed repair bill and we would split the cost with her. [redacted] was thankful for the offer and accepted it. She let us know when she would be able to stop by our facility and present the bill and resolve the situation.

Dear Sir/Madam,We apologize that a second notice was sent to us regarding this matter. We take all consumer complaints very seriously and do not want you to think we do not. On March 10, 2016 [redacted] did purchase a 2007 Jeep. The vehicle was purchased with over 100,000 miles on the odometer....

Like any vehicle sold with over 100,000 on the odometer there is no Lemon Law coverage. Regardless of that fact JTL Auto Inc. provides to all of our customers who purchase these vehicles a 30 day or 3,000 miles which ever comes first warranty on the engine and transmission. [redacted] is not correct at all when she say's that she called here several times complaining of this issue. The first time she called she complained her rear brake light was not working and the struts were rusty. We scheduled an appointment for her on April **, 2016. She cancelled that appointment due to a conflicting work schedule and she was going to call to reschedule the appointment. We next heard from her on May **, 2016 when she called to reschedule. She said "[redacted]"  and went on to say that she noticed a few drops of oil under the car. That is the first time she ever made any mention of oil or antifreeze. Someone looked at the car for her a friend or boyfriend and said it was not that bad. She wanted to carry on with her day as she had a nail appointment that she was not going to miss and some other things to do. I warned her to watch her oil gauge and to check the oil and all fluids before and after she was done driving. We scheduled an appointment for June *, 2016 to look at the vehicle. On Friday May **, 2016 later in the day she called to say she was stuck. I offered to take the car in but could not promise that I could have it back to her in time for the Memorial Day weekend. There is only so much we can do on a late Friday afternoon with an already full shop and no lifts available. I explained all of this to her. I told her to try to find a shop that might be able to help her and she did. She brought the car to a friend of a friend or something like that. I believe she said the water pump blew. The job cost her $210.00 which I told her was a great price for the job. I believe that she is more angry that she had to pay to have the job done. She would have been charged if we did the job as well. In all honesty we probably would have split the cost with her or given her some kind of discount as we do with most of our customers when things like this happen. We did not in any way "leave her stranded" I did offer to split the bill with her as a goodwill gesture only. I have not heard from her to date. We document all calls received in the service department and she certainly did not call us with complaints of this situation prior to the May **, 2016 call. If you have any other concerns, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

best car experience of my Life - [redacted] was professional kind - polite - showed me a better car on the lot for the same money- best dealership on long island - you have found the best forget the rest , [redacted]

Review: We purhcased a 1999 GMS Sierra Pick Up Truck. Weary about paying 5K for such an elderly car, the sellers ensure us that A) these trucks were ment to last and run over 250K easily. 2) there were no mechancial issues with the car and 3) it passed the inspection. In addtion we were told that the big ticket items such as Transmission and such whoujld be covered under a longer warrenty such as 90 days or 3K miles. At the time of the test drive we noticed a few ticket items we inisted on having resolved before we made the sale. Brakes, jumps a bit (suspected the transmission), seat moves, and other small ticket items. They assured us all was looked at and in good working order with the exception of the seat. We agreed to let that go. After 1 week, the car continued to show issues with the jumping and we suspected along with the transmission there was still issues with the breaks. Took the truck back in, they again said they could not find anything. Being we only had a small amount of time before the warrenty expires and the experience most have with car dealerships these days, we thought it would be in our best interest to have a trusted mecahanic do a diagnostic to ensure we were not scammed. During the diagnostic, it was found through their inspection technology, that a code was cleared (P1870 - Trans Compoent Slipping) which explaned the jumping we have been expeirencing. We spoke with the dealership and explained the findings only to be told that should their mechanic find inconsistencies with our findings we would have to pay for the the service. I am flabergasted that after we were told that a) big ticket items are covered and b) they deliberately cleared a code for it to pass the inspection - which is a complete and utter fraud) that anything other than "we are very sorry we will take care of it at no charge" was said to us. Are only options where to take a chance in possibly having to pay for service of which trusting the same shady mechanic that cleared the code in the first place would be honest with us and say it was covered or... return the car, they will give us 1/2 our money back (we were told we would be 100% refunded had we not been satisfied) and wait for the other half of the sale once we get the title. Unfortunately leaving us without a much needed work car, unable to proceed with our busniess and not having enough funds to purchase a new one as we did not get the full refund. The other option was to leave the car with them to see if it can be fixed for a week without a loaner in the meantime so we can go on with our busniess. We even put them on with the trusted mechanic so they can talk about the information he found (one auto person to another)... he told him exactly what he told us that the inspection was a fraud based on his findings. When they called us back, they lied to me aobut what the mechanic said and claimed that our mechanic agreed with them! After talking to out trusted mechanic again he said he said no such thing and agreed that they are fast talking and twisting words aournd to get what they want. In the meantime, we are still drivng a truck only purchased last week with a falty transmission as we have no choice. I wouldn't even trust them at this point to fix is since all we have received are lies about this entire ordeal.Desired Settlement: At this time since they can not be trusted, we just want what anyone would want... the car fixed properly for our safety, but again since they can not be trusted, we want it fixed by our own trusted mechanic of which THEY should pay for since they have done nothing but inconvienience us and made this entire experience a nightmare. Should you need further information from our mechanic, he would be happy to write a statment.

Business

Response:

JTL Auto Inc.

###-###-####

Fax ###-###-####

February **, 2014

Re: Review: [redacted]

[redacted] purchased a vehicle from us on February **, 2014 that being a 1999 GMC with 177,316 miles on the odometer. [redacted] was given a service appointment for February [redacted] after stating he was concerned about the transmission jumping. He said that it only happens after driving long distances and in addition he wanted the brakes checked. We drove the vehicle to check both the transmission and the brakes and both felt fine. In all fairness we did not drive the car from here to the Bronx or Queens where he travels to everyday according him so that we could feel the tranny after a long drive. The car shifted fine going uphill, downhill, and all around the town. The brakes are fine as well. This vehicle has normal wear and tear for the age and mileage it holds. They brought the vehicle to their mechanic who told them that we cleared codes on the vehicle to make it pass inspection. Codes cannot be cleared they stay in the history. When the car was brought to us shortly after the purchase there were no codes or lights. We spoke to their mechanic and questioned what he saw. He told us that a code was pending. We will gladly take into consideration other mechanics diagnosis however the mechanic must give us a written diagnosis on their shop invoice. There is a 3 month / 3,000 miles whichever come’s first warranty in place. This covers the engine and transmission. The tranny did not go but [redacted] wants it fixed anyway. Warranty companies do not do repairs on maybe. We offered to take the car back and refund half of their money. The balance of the refund would be given when the title is brought to us and signed over to us since they already have ownership. [redacted] states that the car is unsafe yet she does not want to return it because [redacted] needs a car to go back and forth to work unsafe as she says it is. [redacted] wants a rental at our expense for the duration of any repairs. She also does not want us to do the work but wants us to pay for any repair work because we are not trustworthy. The warranty that she has allows for a rent a car after a claim has been opened and approved but she does not want to wait. Since they purchased the car they came back once and we found nothing yet to repair. They had another appointment but did not show up or call to cancel. [redacted] has made numerous threats against us. In addition she has slandered us on the internet all over. She states that she works for lawyers and she will ruin us. Both the dealer and the customer have an obligation here. She has no reason to not trust our repair shop. If she wants to go elsewhere she can pay for her own repairs. She or they are totally unreasonable and the next step is up to them. I have no idea how to please them.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Auto shop that CLEARS A HARD CODE TO AVOID MAKING A REPAIR cannot be trusted –

PERIOD! The fact remains that they cleared a code regarding an issue with the

transmission to avoid making a repair to the vehicle they said did not have any

issues with the “big ticket items” such as the transmission. I quote “it passed inspection and there is

no issue with the big ticket items” was stated on the day we purchased the car. Again, if you clear a hard code without informing

the buyer or making the needed repair, YOU ARE NOT TRUSTWORTHY. Thus, I stand by my initial statement.

Another reason… we never once said that the car was unsafe

to drive! NOT ONCE! This just validates our previous statement

that they put words in your mouth and twist things around to get what they

want, which again – means they cannot be trusted!

Below is the auto shops response, and our reply to each of their statements, in red font.

Codes cannot be cleared they stay in the history (Our trusted mechanic who is well respected in the community

advised that he shows a code that was cleared (in the initial complaint you will see the code number and what it means) the day we purchased the car, how

its done is not for me to say, I am not a mechanic but there is a way to show

this - note below they even say

something about it when I put them on the phone with our mechanic to discuss)

When the car was brought to us shortly after the

purchase there were no codes or lights (of course there

weren’t, they cleared them).

We spoke to their mechanic and questioned what he saw.

He told us that a code was

pending (first you cant show the code history, now its pending - make up your mind). We will gladly take into consideration other mechanics

diagnosis however the mechanic must give us a written diagnosis on their shop

invoice. (they never told us this!!!! Never) There is a 3 month / 3,000

miles whichever come’s first warranty in place. This covers the engine and

transmission. The tranny did not go but [redacted] wants it fixed anyway. (Lie… we told him the transmission was slipping

when we took it in the first time and when they gave it back to us after having

it for over 24hrs, they said they found nothing… surprise)

Warranty companies do not do repairs on maybe. We

offered to take the car back and refund half of their money. The balance of the

refund would be given when the title is brought to us and signed over to us since

they already have ownership. [redacted] states that the car is unsafe yet she

does not want to return it because [redacted] needs a car to go back and forth

to work unsafe as she says it is. (Lie – never ever did

either of us say it was unsafe – not once.

What we did say was that a code was cleared, a code that was the same

issue as the problem we had advised we were having an issue with and we wanted

that fixed – period!)

[redacted] wants a rental at our expense for the

duration of any repairs (After only having the truck a

week – and advising us that it would take an entire week to repair it! A whole week, I suggested giving a vehicle to

us as a loaner in the meantime to avoid inconveniencing us any further, not an

unreasonable request)

She also does not want us to do the work but wants us

to pay for any repair work because we are not trustworthy (after the several lies that they have said and the clearing

of the code, why would they be trusted… would you?)

The warranty that she has allows for a rent a car

after a claim has been opened and approved but she does not want to wait. (This was never stated, not once, the answer to our

rental question was a flat out “no” there were no other solutions suggested –

another lie)

Since they purchased the car they came back once and

we found nothing yet to repair (Surprise – why would

they, they clear codes and say nothing is wrong with it prior to the sale, why

would they say there were issues after the repair during the warranty period?)

They had another appointment but did not show up or

call to cancel. [redacted] has made numerous threats against us (We were told they would only do at no cost should the engine

light come on, the light did come on but then it went off again and we were not

going to subject ourselves to another fee because the light was not on. Threats?

The only STATEMENT she made was “taking this to the Revdex.com and to our legal

rep through Legal Shield – that’s it!

Another lie!).

In addition she has slandered us on the internet all

over (Where? She

did nothing of the sort? Where do you

see that SHE slandered? Prove it!).

She states that she works for lawyers and she will

ruin us (She stated that the reason we went to them was

due to their reputation but after going through legal would tarnish there

reputation – which for the reasons listed here are valid! That is their own doing – if you want to lie

and clear codes – YOU ONLY HAVE YORUSELVES TO BLAME – not my wife).

Both the dealer and the customer have an obligation

here. She has no reason to not trust our repair shop (yes

she does have every reason to not trust them and I agree!)

If she wants to go elsewhere she can pay for her own

repairs (isn’t that their plan? Let the record show that anyone that has

proof and spoke to the said mechanic showing reason to believe that codes were

cleared on a issue that they are obviously having with a truck they only bought

2 weeks prior – the only thing that should have been said was “I am so sorry,

let us take a look at this at no charge and we will take care of it” but

instead they immediately had to state that there would be an expense on our

part. Liars the the very core!)

She or they are totally unreasonable (Yes, but all means, we are unreasonable to expect to get the

truth when purchasing a car with every last penny we had. Let me ask you this… if there were really no

issues with the trucks transmission, would we even bother calling them up and

asking for the said repairs? Think about

it, would we or would we go on with our lives?

There is an issue, it’s with the transmission, they cleared a code

relating to the said issue and we have proof that they did… unreasonable? I think not!

And should the shoe be on the other foot, they would want and demand the

same for themselves. The day we bought

this car, we were concerned about buying such an older car with many miles on

it. They said “these cars last, it’s a

good car for the money” then we have issues and their very first statement was

“well, you gotta understand, its an older car” Fast talking, liars! And their reply solidified that for us!)

the next step is up

to them. I have no idea how to please them (That is

because they know nothing about customer service AFTER the purchased, only

before).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Bough a car from them. They were really honest. If your experience was as mine was it will be a good one

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Description: AUTO DEALERS-USED CARS

Address: 504 Route 25, Selden, New York, United States, 11784

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