JTM Capital Management, LLC (JTM) purchased Ms. [redacted]'s account in May 2016. In August 2016 JTM received notification that Ms. [redacted] disputed the debt. In turn we placed the account in a "cease and desist" status to prevent any further collection activity while we requested the original account...
documentation from the original credit grantor. JTM made a second attempt to secure these documents in April 2017. To date we have not received a response from the original credit grantor with any documentation. Regarding the reporting of this account on any of the Credit Bureaus, JTM does not report any account that we purchase to these bureaus. In accordance with the Fair Credit Reporting Act, an entity can only update a trade line in which it itself has reported. Since JTM does not report to these Bureaus, it does not have the ability to make any changes. Any update would be the responsibility of the entity that placed the trade line on the Credit Bureau. Ms. [redacted] would need to either go back to the original credit grantor, Mid-America Bank, or dispute the trade line directly with the Credit Bureau. However, due to Ms. [redacted]'s claims this account will remain closed in a cease and desist status in perpetuity.
JTM Capital Management outsourced [redacted]'s account to [redacted] Systems 07/01/2015. We had shown no payments received as of 9/28/2015 and recalled her account to place with a different agency for collections. After receiving a call from Ms. [redacted] Thursday 10/29/2015 we contacted...
[redacted] Systems to verify no payments were received and it was confirmed. Ms. [redacted] contacted JTM Capital Management and spoke with our Director of Operations stating she did make payments. At that point we needed to investigate again on our end to see if payments were actually made. After receiving this complaint we asked Ms. [redacted] to provide statements showing the account was paid since [redacted] Systems still stated no payments were received. JTM Capital Management and yet to receive any statements from Ms. [redacted] showing payments were made. We cannot return $605 when we aren't showing any payments made. We do apologize for any inconvenience Ms. [redacted] may have suffered. This matter is closed and Ms. [redacted] can rest assured that she will not be contacted again. Amanda P. Director of Compliance
After further investigation with [redacted] Systems we found that the payments were applied incorrectly. We have corrected the issue and [redacted] Systems is issuing a refund to Ms. [redacted]. We do apologize for any inconvenience Ms. [redacted] may have suffered. This matter is closed and Ms. [redacted] can rest assured that she will not be contacted again. Please let me know if you have any further questions. Amanda P. Director of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. It is still on my [redacted] credit report. After numerous attempts of verification to the original creditor I cannot seem to reach a resolution
Regards,
[redacted]
JTM Capital Management, LLC (JTM) purchased Ms. [redacted]'s account in May 2016. In August 2016 JTM received notification that Ms. [redacted] disputed the debt. In turn we placed the account in a "cease and desist" status to prevent any further collection activity while we requested the original account...
documentation from the original credit grantor. JTM made a second attempt to secure these documents in April 2017. To date we have not received a response from the original credit grantor with any documentation. Regarding the reporting of this account on any of the Credit Bureaus, JTM does not report any account that we purchase to these bureaus. In accordance with the Fair Credit Reporting Act, an entity can only update a trade line in which it itself has reported. Since JTM does not report to these Bureaus, it does not have the ability to make any changes. Any update would be the responsibility of the entity that placed the trade line on the Credit Bureau. Ms. [redacted] would need to either go back to the original credit grantor, Mid-America Bank, or dispute the trade line directly with the Credit Bureau. However, due to Ms. [redacted]'s claims this account will remain closed in a cease and desist status in perpetuity.
JTM Capital Management outsourced [redacted]'s account to [redacted] Systems 07/01/2015. We had shown no payments received as of 9/28/2015 and recalled her account to place with a different agency for collections. After receiving a call from Ms. [redacted] Thursday 10/29/2015 we contacted...
[redacted] Systems to verify no payments were received and it was confirmed. Ms. [redacted] contacted JTM Capital Management and spoke with our Director of Operations stating she did make payments. At that point we needed to investigate again on our end to see if payments were actually made. After receiving this complaint we asked Ms. [redacted] to provide statements showing the account was paid since [redacted] Systems still stated no payments were received. JTM Capital Management and yet to receive any statements from Ms. [redacted] showing payments were made. We cannot return $605 when we aren't showing any payments made. We do apologize for any inconvenience Ms. [redacted] may have suffered. This matter is closed and Ms. [redacted] can rest assured that she will not be contacted again. Amanda P. Director of Compliance
After further investigation with [redacted] Systems we found that the payments were applied incorrectly. We have corrected the issue and [redacted] Systems is issuing a refund to Ms. [redacted]. We do apologize for any inconvenience Ms. [redacted] may have suffered. This matter is closed and Ms. [redacted] can rest assured that she will not be contacted again. Please let me know if you have any further questions. Amanda P. Director of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. It is still on my [redacted] credit report. After numerous attempts of verification to the original creditor I cannot seem to reach a resolution
Regards,
[redacted]