JTR Automotive Group

Dear [redacted] ,This letter is written in response to your letter dated February 9, 2016.Please see attached letter written to customer prior to receiving your letter.JTR Automotive Group had the vehicle thoroughly inspected by two mechanics and bothconcluded that the customer hit some type... of bump or curve to cause the damage. JTRAutomotive Group repaired the vehicle and made numerous attempts to have the customer topick-up the vehicle to no avail.If you have any additional questions, please call me at the provided telephone numbers or address.Respectfully, Jerry M [redacted] , General Manager JTR A UTOMOTIVE GROUP33O8 BLADNESBURG ROADCOTTAGE CITY, MARYLAND 20722 ###-###-#### F??: ###-###-#### [redacted] .com February 9, 2016 [redacted] Clinton, Maryland ***RE: 2006 [redacted] ***Vin # [redacted] This letter is written in response to your letter dated December 16, 2015. You made a complaint that somehow you believed that there was a breach in contract. You are not currently in a contract with JTR Automotive Group. Please feel free to contact your finance company.The above-referenced vehicle was damaged while in your possession. You had the vehicle towed to JTR Automotive Group under false pretenses. You claimed that the vehicle was inoperable and that you also believed that it was some kind of pre-existing repair. However, upon further inspection, it was noted that the vehicle damage was a result of operation error, i.e., speed bump, pothole, or curbside damage.In conclusion, there was no damage to the axle. The vehicle has been ready for pick-up for several weeks. If the vehicle continues to not be picked, you will begin to incur storage fees within 10 days from the above date.If you have any additional questions, please feel free to contact me at the provided address or telephone numbers.Respectfully,Jerry M [redacted] , General Manager

Dear *** *** ***,This letter is written in response to your letter dated February 9, 2016.Please see attached letter written to customer prior to receiving your letter.JTR Automotive Group had the vehicle thoroughly inspected by two mechanics and bothconcluded that the customer hit some type of bump or curve to cause the damageJTRAutomotive Group repaired the vehicle and made numerous attempts to have the customer topithe vehicle to no avail.If you have any additional questions, please call me at the provided telephone numbers or address.Respectfully, Jerry M*** General Manager JTR A UTOMOTIVE GROUP33OBLADNESBURG ROADCOTTAGE CITY, MARYLAND ###-###-#### F??: ###-###-#### ***.com February 9, 2016*** *** *** *** *** Clinton, Maryland ***RE: *** ***Vin #***This letter is written in response to your letter dated December 16, You made a complaint that somehow you believed that there was a breach in contractYou are not currently in a contract with JTR Automotive GroupPlease feel free to contact your financecompany.The above-referenced vehicle was damaged while in your possessionYou had the vehicle towed to JTR Automotive Group under pretensesYou claimed that the vehicle was inoperable and that you also believed that it was some kind of pre-existing repairHowever, upon further inspection, it was noted that the vehicle damage was a result of operation error, i.e., speed bump, pothole, or curbside damage.In conclusion, there was no damage to the axleThe vehicle has been ready for pifor several weeksIf the vehicle continues to not be picked, you will begin to incur storage fees within days from the above date.If you have any additional questions, please feel free to contact me at the providedaddress or telephone numbers.Respectfully, Jerry M***, General Manager

April 21, 2017Revdex.com 1411 K Street N.W. Washington D.C. 20005RE: Complaint ID [redacted] ([redacted] Washington D.C. [redacted]This letter is written to acknowledge and respond to your above-referenced complaint. On March 20, 2017, [redacted]...

[redacted], customer came to JTR Automotive Group with her male companion. They selected a 2007 [redacted].JTR Automotive Group does not have warranties implied or expressed. However, it is our practice to repair a vehicle if a major powertrain issue arises. [redacted], is an out-of-state customer therefore JTR Automotive Group had no obligation to repair her vehicle. However, all of our vehicles are taken through D.C. Emissions and MD State inspection. (Please see attached exhibits 1, 2, and 8)The DMV inspection indicated that the vehicle catalytic Converter had passed prior to the customer purchasing the vehicle. The Maryland State inspection stated that the vehicle needed brakes and rotors. JTR Automotive Group paid for both to be repaired even though [redacted] is an out-of-state customer... JTR Automotive Group also replaced a cracked windshield.The customer later complained that she heard knocking under the vehicle and the check engine light had come on. She was advised to bring the vehicle back to JTR Automotive Group. She did, the check engine light was on and the employee from JTR Automotive Group tightened the gas cap, which caused the check engine light to go out. The vehicle was latertaken to Orlando Auto Repair and he suggested to replace the engine because the engine may only last six months. JTR Automotive Group voluntarily purchased the engine and paid for the labor. (Please see attached Exhibits 3,4,6,9,7, and 11)The customer complained of the alternator. JTR Automotive Group also repaired the alternator. (Please see attached exhibits 13 and 5) JTR Automotive Group uses an independent auto repair service station to repair all vehicles. We receive a dealer's discount from the parts store. JTR Automotive Group does not give any paperwork containing our bank account or credit card numbers to Customers.After stating the facts regarding the repairs, JTR Automotive Group rejects [redacted]'s claim. If you have any additional questions, please feel free to contact me at the provided address or telephone numbers.Exhibits1. DMV Emission Report 2. Receipt for Maryland State inspection 3. Engine labor receipt 4. Engine invoice receipt 5. Alternator labor receipt 6. Air filter receipt 7. Brake and rotor receipt 8. MD State inspection report 9. Windshield check 10. Engine Check 11. Labor for Equinox 12. Labor for Equinox 13. Receipt for Alternator part

Dear [redacted],This letter is written in response to your letter dated February 9, 2016.Please see attached letter written to customer prior to receiving your letter.JTR Automotive Group had the vehicle thoroughly inspected by two mechanics and bothconcluded that the customer hit some type...

of bump or curve to cause the damage. JTRAutomotive Group repaired the vehicle and made numerous attempts to have the customer topick-up the vehicle to no avail.If you have any additional questions, please call me at the provided telephone numbers or address.Respectfully, Jerry M[redacted], General Manager JTR A UTOMOTIVE GROUP33O8 BLADNESBURG ROADCOTTAGE CITY, MARYLAND 20722 ###-###-#### F??: ###-###-#### [redacted].com February 9, 2016[redacted] Clinton, Maryland [redacted]RE: 2006 [redacted]Vin #[redacted]This letter is written in response to your letter dated December 16, 2015. You made a complaint that somehow you believed that there was a breach in contract. You are not currently in a contract with JTR Automotive Group. Please feel free to contact your finance company.The above-referenced vehicle was damaged while in your possession. You had the vehicle towed to JTR Automotive Group under false pretenses. You claimed that the vehicle was inoperable and that you also believed that it was some kind of pre-existing repair. However, upon further inspection, it was noted that the vehicle damage was a result of operation error, i.e., speed bump, pothole, or curbside damage.In conclusion, there was no damage to the axle. The vehicle has been ready for pick-up for several weeks. If the vehicle continues to not be picked, you will begin to incur storage fees within 10 days from the above date.If you have any additional questions, please feel free to contact me at the provided address or telephone numbers.Respectfully,Jerry M[redacted], General Manager