Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I attached a copy of my call logs just the past few days to the company including the call times, and duration of the calls from my cell phone. In time I can request my logs from my home phone, but giving the 30 minutes response time I have to submit what I can for now. To dispute his claims that I have made no calls to his business. As of today I still have not received a call back. My vehicle is still not fixed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11616451, and find that this resolution is satisfactory to me.
Regards,
[redacted]
*
[redacted] [redacted] [redacted] [redacted] January 4, 2017 Revdex.com of Delaware Attn: Complaints Department [redacted] Dear Claims...
Department, This letter is to respond to a complaint issued by Mr.[redacted] on December 27, 2016 regarding a complaint about coverage for an engine issue. The initial claim was reported to the Claims Department of APW International on August 1, 2016 at 109,479 miles. This established that the vehicle had been driven only 132 miles from original purchase from the selling dealership. The claim in question was originally denied due to being within the 500 mile period where it could be considered a preexisting condition. This is standard policy for us, as stated on the front of our service contract which states “Any claim filed within the first 500 miles of the sale of the vehicle may be considered preexisting.” This was signed by the service contract holders, [redacted] and [redacted]. We at APW made an attempt to have the claim in question approved as an exception under Paragraph 7, titled “waiver clause” under our previous underwriters, Hartford Insurance. APW was unable to receive a favorable response prior to changing representatives of our underwriting department. The company currently in use by APW is Evanston Insurance Company, which is backed by Markel Corp. This substitution was necessary at that time due to the previous company no longer accepting coverage for companies handling vehicle warranty service contracts. All claims were grandfathered over to the new company. Due to the initial losses that were experienced by APW International, our new underwriters were more resistant to approving exceptions based on Paragraph 7 “waiver clause” on the back of our contract. Although there have been multiple attempts at gaining approval from the underwriting department, the APW Claims Department will once again be filing a Form 50 with the Underwriting Department with a request for leniency in this matter. If approved, a reasonable allowance will be made toward this claim. It is the sincere hope of APW International that this matter can be resolved to The Customer’s satisfaction, however we are unable to guarantee an exception if we are unable to obtain approval from our Underwriters. Sincerely, Claims Department, APW International
[redacted]
This letter is to respond to a complaint issued by Mr. [redacted] on June 6,2016 regarding a refund request. Our underwriters have decided to allow his request for a refund despite our policies as outlined in our contract. A copy of our contract is enclosed for your reference.The initial claim was reported to us only 209 miles after purchase from dealership. Per the front of the contract that the customer signed, any claim filed within the first 500 miles may be considered preexisting wh ich would exclude it from being covered by the warranty . Additionally, per paragraph 7, refunds are typically on issued to the dealership that that the vehicle was purchased from minus the $50 fee. However, there was a delayed exception to these policies in the case of Mr. [redacted] by our current underwriters. We are issuing a $200 refund of the contract valued at $250 directly to the customer per his request. We have removed the customary $50 fee from the amount being refunded.While we approved this claim on our end in August, we required approval for an exception from our insurance company's underwriters. Although several exception requests were submitted to our previous underwriters, Hartford Insurance, in most cases we were unable to receive a response prior to switching out underwriting company to Evanston Insurance Company, who is backed by the Markel Corp. This switchover was necessary at that time due to prior company no longer accepting coverage for warranty vehicle service contract companies. All claims were grandfathered over to the new company and due to the initial losses our new underwriters were more resistant to approving exceptions per Paragraph 7 for the waiver clause on the back of our contract. This resistance caused a longer delay than we originally anticipated. Unfortunately, Mr. [redacted]'s claim fell into this period and it took longer than the week it typically took with our prior company to get the approval.Please understand that this type of delay is not typical for us. All claims occurring between July and August, resulted in delays for underwriter approval of exceptions to our contract terms. It was difficult for us to justify these many of these claims to the new company and it took a lot of deliberations and patience on our end but Iam happy to say that were successful in getting most exceptions granted. We apologize for not communicating these delays to the customer so that their expectations on when payments would be received met the adjusted timeline.Sincerely,Claims Department, APW International[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:Was contacted by the company via text around mid may stating I would receive $1200 for repairs to my car. They decided they would send me 3 $400 checks. I've received 2 of them since May. And when I called about them the first time I was told every 15 day I should receive a check. Now it is late August and I'm still waiting for $400 of my payment and I keep leaving messages with an answering service and no one has called me backTranslate Desired Resolution / OutcomeDesired Resolution:Finish the JobselectDesired Outcome:Pay me my money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I attached a copy of my call logs just the past few days to the company including the call times, and duration of the calls from my cell phone. In time I can request my logs from my home phone, but giving the 30 minutes response time I have to submit what I can for now. To dispute his claims that I have made no calls to his business. As of today I still have not received a call back. My vehicle is still not fixed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11616451, and find that this resolution is satisfactory to me.
Regards,
[redacted]
*
[redacted] [redacted] [redacted] [redacted] January 4, 2017 Revdex.com of Delaware Attn: Complaints Department [redacted] Dear Claims...
Department, This letter is to respond to a complaint issued by Mr.[redacted] on December 27, 2016 regarding a complaint about coverage for an engine issue. The initial claim was reported to the Claims Department of APW International on August 1, 2016 at 109,479 miles. This established that the vehicle had been driven only 132 miles from original purchase from the selling dealership. The claim in question was originally denied due to being within the 500 mile period where it could be considered a preexisting condition. This is standard policy for us, as stated on the front of our service contract which states “Any claim filed within the first 500 miles of the sale of the vehicle may be considered preexisting.” This was signed by the service contract holders, [redacted] and [redacted]. We at APW made an attempt to have the claim in question approved as an exception under Paragraph 7, titled “waiver clause” under our previous underwriters, Hartford Insurance. APW was unable to receive a favorable response prior to changing representatives of our underwriting department. The company currently in use by APW is Evanston Insurance Company, which is backed by Markel Corp. This substitution was necessary at that time due to the previous company no longer accepting coverage for companies handling vehicle warranty service contracts. All claims were grandfathered over to the new company. Due to the initial losses that were experienced by APW International, our new underwriters were more resistant to approving exceptions based on Paragraph 7 “waiver clause” on the back of our contract. Although there have been multiple attempts at gaining approval from the underwriting department, the APW Claims Department will once again be filing a Form 50 with the Underwriting Department with a request for leniency in this matter. If approved, a reasonable allowance will be made toward this claim. It is the sincere hope of APW International that this matter can be resolved to The Customer’s satisfaction, however we are unable to guarantee an exception if we are unable to obtain approval from our Underwriters. Sincerely, Claims Department, APW International
[redacted]
This letter is to respond to a complaint issued by Mr. [redacted] on June 6,2016 regarding a refund request. Our underwriters have decided to allow his request for a refund despite our policies as outlined in our contract. A copy of our contract is enclosed for your reference.The initial claim was reported to us only 209 miles after purchase from dealership. Per the front of the contract that the customer signed, any claim filed within the first 500 miles may be considered preexisting wh ich would exclude it from being covered by the warranty . Additionally, per paragraph 7, refunds are typically on issued to the dealership that that the vehicle was purchased from minus the $50 fee. However, there was a delayed exception to these policies in the case of Mr. [redacted] by our current underwriters. We are issuing a $200 refund of the contract valued at $250 directly to the customer per his request. We have removed the customary $50 fee from the amount being refunded.While we approved this claim on our end in August, we required approval for an exception from our insurance company's underwriters. Although several exception requests were submitted to our previous underwriters, Hartford Insurance, in most cases we were unable to receive a response prior to switching out underwriting company to Evanston Insurance Company, who is backed by the Markel Corp. This switchover was necessary at that time due to prior company no longer accepting coverage for warranty vehicle service contract companies. All claims were grandfathered over to the new company and due to the initial losses our new underwriters were more resistant to approving exceptions per Paragraph 7 for the waiver clause on the back of our contract. This resistance caused a longer delay than we originally anticipated. Unfortunately, Mr. [redacted]'s claim fell into this period and it took longer than the week it typically took with our prior company to get the approval.Please understand that this type of delay is not typical for us. All claims occurring between July and August, resulted in delays for underwriter approval of exceptions to our contract terms. It was difficult for us to justify these many of these claims to the new company and it took a lot of deliberations and patience on our end but Iam happy to say that were successful in getting most exceptions granted. We apologize for not communicating these delays to the customer so that their expectations on when payments would be received met the adjusted timeline.Sincerely,Claims Department, APW International[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:Was contacted by the company via text around mid may stating I would receive $1200 for repairs to my car. They decided they would send me 3 $400 checks. I've received 2 of them since May. And when I called about them the first time I was told every 15 day I should receive a check. Now it is late August and I'm still waiting for $400 of my payment and I keep leaving messages with an answering service and no one has called me backTranslate Desired Resolution / OutcomeDesired Resolution:Finish the JobselectDesired Outcome:Pay me my money