JTW Motorsports 2 Inc

on 7/13/that morning I went to *** *** *** * , to purchase a set of wheels and tires I asked a young man that is employed at the tire shop to show me some gray wheelsI pointed out what I wanted with tires got told $ for the set with new tiresI then said I had $ 700.00, then was told ok but with used tires onlyi agreedAfter hours waiting I checked my bank and went and said ok on the $ for new tires because they were taking way to long searching for ok used onesThe *** *** that was helping me gave the quote of $ I went and offered the extra $to put new tires on taking to longHis dad stepped in and changed deal to where I had to pay $for set of new tires nowtotal came out to be $ 900.00i asked for receipt and was told no I asked again and was told noMy car was done oh boy , the tires on back were wider than the fronts and rubbing bad in the back told them and they were trying to convince me that's how everyone is buying th

We visited JTW on April 21st at 3:30pmFour employees were seated outside the business eating lunch and drinking CoronasThey told us to waitThirty minutes later I asked if we should just go to another shop and the manager said yesI waited ten more minutes because we had previously shopped and were already planning to purchase a specific wheel they carriedAfter that, a man who only spoke spanish came in and handed us a magazineWe said we knew what we wanted and he walked awayWe waited another ten minutes while the manager helped the two other customers who had arrived after we hadThen he got to usHe found the wheel and started an orderHe placed the order with the wrong size tire and called Monday, April 23rd to let us know the wrong tire was ordered and the wheels would be $more than what we had agreed on on the written invoiceAlso, if we wanted the original tires, the correct size, we had to pay $more for thatWe agreed, reluctantly, and placed the order

Review: I visited the business from Orange County to purchase a set of four (4) tires 12/27/2013. The verbal quoted price for the tire services was seventy ($70.00 +) higher on the invoice, but

corrected and paid accordingly. I started my trip back to orange county and made a quick exit in the city of Carlsbad, about 40 miles north of their business. When I exited my

vehicle I notice my rear rim cover plated was missing. I returned to JTW and saw the owner "Tony" outside painting a metal tire rack. Although he was not there at his place

of business when I had the service performed I went to him for assistance. His response (as minimum as it was) was a shrud of his shoulder and word blurp "go see them." I

walked and spoke to the mechanic that installed the tires on my vehicle and he held up the rim cover plate to illustrate that he in fact hadn't reattached it to the rim. He was

working on another vehicle so I returned near my vehilce and waited until such time the plate would be reintalled. I notice a customer pulled into the shop and observe without hesitation

the owner [redacted] began to service as could be observed as he walked around their vehicle. As I continue to await service now approximately 10 minutes, I approached the owner and

communicated he exhibited a lack of customer service to me, and at the very least he could have escorted me to the mechanic to check on the problem, and afford me quicker service.

His reponse to me "are you a girl - do you want me to hold you by the hand?" My reponse was I want you to provide customer service. His reponse " I don't care about

customer service." My response "you don't" His "I don't" As the verbal exchange continued I unfortunatedly cursed at him, and he did to me likewise. I returned to my vehicle

and waited for the mechanice. The mechanice placed the cover on my rim shortly thereafter, I then left the place of business.Desired Settlement: I want the lack of customer service particularly that exhibited by the [redacted] - the owner to be a matter of public record.

Business

Response:

To Whom May concern: