He did sign a contract with us and a deposit was paid to us as described Mr *** did not have to miss work, he wanted to be there for the day we were to do workI scheduled two days for this job, because we are working in a small town with a small town inspector and a utility company that
puts outages and etc before disconnecting and reconnecting services for work.The town of Brazil Indiana has one inspector he is not full time, you have to schedule for them and the utility company to be there the same dayThis can be a problem and I have seen it many times but customers have always understood that the local jurisdiction (i.e) Utility company and local inspectors have the authority not the electricianWe cannot control the utility company nor the local town hall.In this case the utility company could not be there early enough on Thursday October to complete and get an inspection I called Mr*** and told him I would schedule on Friday the 9th of October Duke energy stated they could be there at 8;am I then called the inspector in Brazil and he was not working that day (October) I called Mr *** and told him this would not work because of scheduling, he then stated what was my plan I told him we could do it on Monday October He stated that won't work he wanted a refund. I am licensed in Brazil Indiana and I am sending a copy of the permit that was filled October He stated I lied about licensing and scheduling, assurances again I scheduled two days for this myself and I do not control those who I have to abide by to do a job properly.We spent our time going to the town hall getting permit filed Even though this was a binding contract I agreed to refund minus 10% for time already spent on this job I explained to him that we pay out on the 3rd and 24th The 24th was a weekend, as of today his check has been mailed in the amount of $466.20.A complaint was filed on October 14, even though he agreed to the terms to resolve this matter, he prematurely filed this claim.In closing of this matter ERI Electric was ot the one who could not follow through with this matter nor keep appointed scheduling The utility company and the town inspector could not meet his scheduleI explained this to him at the time we talked at the signing of the contract. Patrick ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business owner has provided me with my refund, so all is well now(It's worth mentioning for documentation purposes that I *did* have to miss work and that the business owner had and still has no knowledge of items from a purchase agreement that forced strict deadlines.)Everything is fine now and thank you for your assistance
Regards,
*** ***
October **th, We are always very sorry to hear from an un-happy customerWe strive to provide the best vehicles for our buying publicWe buy most of our inventory at the AuctionsWe, as with the buying public, examine each vehicle to the best degree that we canWe have less time at
the auctions to check everything outWho is in there right mind would intentionally buy a problem vehicle? Once we have the vehicle on our lot, we can invite customers to check out the vehicle, the best they can, with no time limits on where they can take the vehicles to their own mechanics and have them checked outMrD***, visited our lot twice and drove the vehicleWe did not know where he took it, but he actively pursued buying itMrD*** admits by his own statement that he agreed to buy the Jeep under the conditions that both parties agreed toHe signed As-Is, No-Warranty statements on the day of the saleWe sell used vehicles at used car pricesWe cannot sell new vehicles at these pricesTherefore we encourage prospective buyers to inspect all vehicles, well before they buy itWe did not know anything about the fact of any excessive rust was on that vehicleJeeps are a vehicle that are purchased for hard, sometimes “Off Road” useTherefore rust appears on Jeeps,more than most other vehiclesThis vehicle is a year modelThat’s years of possible hard useMrD*** surely knew this, but chose to purchase the vehicle anyhow. We can only hope that he took it to a good mechanic to check for any problem areasAgain, we deeply regret any “ill” will that this has caused, but we strive to provide all the help available to us to sell good vehiclesTherefore, we are sorry to say that MrD*** should have thought more about buying a year old Jeep, that was built for hard, “Off Road” use Best Regards, H*** C*** Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Wow, What a response! Had any of this been mentioned at the Point of sale. I would have gladly taken my business elsewhere. Totally unacceptable.
Regards,
B[redacted] D[redacted]
He did sign a contract with us and a deposit was paid to us as described Mr *** did not have to miss work, he wanted to be there for the day we were to do workI scheduled two days for this job, because we are working in a small town with a small town inspector and a utility company that
puts outages and etc before disconnecting and reconnecting services for work.The town of Brazil Indiana has one inspector he is not full time, you have to schedule for them and the utility company to be there the same dayThis can be a problem and I have seen it many times but customers have always understood that the local jurisdiction (i.e) Utility company and local inspectors have the authority not the electricianWe cannot control the utility company nor the local town hall.In this case the utility company could not be there early enough on Thursday October to complete and get an inspection I called Mr*** and told him I would schedule on Friday the 9th of October Duke energy stated they could be there at 8;am I then called the inspector in Brazil and he was not working that day (October) I called Mr *** and told him this would not work because of scheduling, he then stated what was my plan I told him we could do it on Monday October He stated that won't work he wanted a refund. I am licensed in Brazil Indiana and I am sending a copy of the permit that was filled October He stated I lied about licensing and scheduling, assurances again I scheduled two days for this myself and I do not control those who I have to abide by to do a job properly.We spent our time going to the town hall getting permit filed Even though this was a binding contract I agreed to refund minus 10% for time already spent on this job I explained to him that we pay out on the 3rd and 24th The 24th was a weekend, as of today his check has been mailed in the amount of $466.20.A complaint was filed on October 14, even though he agreed to the terms to resolve this matter, he prematurely filed this claim.In closing of this matter ERI Electric was ot the one who could not follow through with this matter nor keep appointed scheduling The utility company and the town inspector could not meet his scheduleI explained this to him at the time we talked at the signing of the contract. Patrick ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business owner has provided me with my refund, so all is well now(It's worth mentioning for documentation purposes that I *did* have to miss work and that the business owner had and still has no knowledge of items from a purchase agreement that forced strict deadlines.)Everything is fine now and thank you for your assistance
Regards,
*** ***
October **th, We are always very sorry to hear from an un-happy customerWe strive to provide the best vehicles for our buying publicWe buy most of our inventory at the AuctionsWe, as with the buying public, examine each vehicle to the best degree that we canWe have less time at
the auctions to check everything outWho is in there right mind would intentionally buy a problem vehicle? Once we have the vehicle on our lot, we can invite customers to check out the vehicle, the best they can, with no time limits on where they can take the vehicles to their own mechanics and have them checked outMrD***, visited our lot twice and drove the vehicleWe did not know where he took it, but he actively pursued buying itMrD*** admits by his own statement that he agreed to buy the Jeep under the conditions that both parties agreed toHe signed As-Is, No-Warranty statements on the day of the saleWe sell used vehicles at used car pricesWe cannot sell new vehicles at these pricesTherefore we encourage prospective buyers to inspect all vehicles, well before they buy itWe did not know anything about the fact of any excessive rust was on that vehicleJeeps are a vehicle that are purchased for hard, sometimes “Off Road” useTherefore rust appears on Jeeps,more than most other vehiclesThis vehicle is a year modelThat’s years of possible hard useMrD*** surely knew this, but chose to purchase the vehicle anyhow. We can only hope that he took it to a good mechanic to check for any problem areasAgain, we deeply regret any “ill” will that this has caused, but we strive to provide all the help available to us to sell good vehiclesTherefore, we are sorry to say that MrD*** should have thought more about buying a year old Jeep, that was built for hard, “Off Road” use Best Regards, H*** C*** Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Wow, What a response! Had any of this been mentioned at the Point of sale. I would have gladly taken my business elsewhere. Totally unacceptable.
Regards,
B[redacted] D[redacted]