Mr. [redacted] has filed a complaint against Juan's Chassis and Alignment and we want to resolve this issue. First of all the customer first came into the shop because his car had some vibrations or bouncy feeling. My experienced mechanic looked at the car and diagnosed it with bad front end...
parts (1 inner tie rods and 2 outer tie rods). These parts were worn out so the needed to be replaced. When we replace front end parts we always do an alignment. The work was finished and Mr. [redacted] pays and went home. Then he comes back another day saying that the problem was not fixed. So the mechanic test drove it and found nothing wrong with it and we told Mr. [redacted] everything was good. Mr. [redacted] has the right to come again and check out that problem or if he wants we can give him a full money refund for customer satisfaction which I think is unfair because we worked and replaced parts. But there is no problem in his car and there is no neutral party we can get to look at it for free and say who is right in this situation. We rarely get customers who complain about our work and if they do they are welcome to come back for us to take a look at their vehicle. They just have to be patient and leave their vehicle here as we are almost always busy. And I also ask that the customer acts in an orderly manner as we do not have time to be discussing or arguing about this situation.Thank you.
Mr. [redacted] has filed a complaint against Juan's Chassis and Alignment and we want to resolve this issue. First of all the customer first came into the shop because his car had some vibrations or bouncy feeling. My experienced mechanic looked at the car and diagnosed it with bad front end...
parts (1 inner tie rods and 2 outer tie rods). These parts were worn out so the needed to be replaced. When we replace front end parts we always do an alignment. The work was finished and Mr. [redacted] pays and went home. Then he comes back another day saying that the problem was not fixed. So the mechanic test drove it and found nothing wrong with it and we told Mr. [redacted] everything was good. Mr. [redacted] has the right to come again and check out that problem or if he wants we can give him a full money refund for customer satisfaction which I think is unfair because we worked and replaced parts. But there is no problem in his car and there is no neutral party we can get to look at it for free and say who is right in this situation. We rarely get customers who complain about our work and if they do they are welcome to come back for us to take a look at their vehicle. They just have to be patient and leave their vehicle here as we are almost always busy. And I also ask that the customer acts in an orderly manner as we do not have time to be discussing or arguing about this situation.Thank you.