On first visit to Summit ***, customer had Trans Fault light on due to a Trans Speed Sensor Failure DTC ***Summit [redacted] replaced the Mechstronic Unit per the diag (Internal Transmission)The first one installed was defective and Summit [redacted] warrantied the part and returned the vehicle to the customermiles later the Trans Fault light came back on, now with DTC [redacted] for trans tempDiagnosis lead to the thermostatic valve (external to the transmission)Customer declined the second repair and was not charged! These are different problems and different repairsThe car was at an Independent Shop prior to coming to Summit [redacted] and codes were erasedDealer could only diagnosis the current DTC's and those have not returned.My service advisor did admit to telling the customer the part replaced was covered year unlimited miles and in fact it is only covered year unlimited milesI told the customer Summit [redacted] will warranty the part replaced for the yearsCustomer was not told the entire transmission would be under warranty As to the parts pricing, it is to the discretion on the dealer to bill parts at or above MSRP and is common practice within the industryCustomer was charges $for the parts and MSRP was $I will provide the signed Accounting Copy to the Revdex.com if requested
Brakes went out in FPlatinum hours from homeThe truck was towed to Summit Ford Wednesday morning They don't expect to be able to fix it until the following week When I told them we had to leave for home prior to that they suggested I rent a car, drive home hours, drive back when it is ready and then drive back home another hours
On first visit to Summit ***, customer had Trans Fault light on due to a Trans Speed Sensor Failure DTC ***Summit [redacted] replaced the Mechstronic Unit per the diag (Internal Transmission)The first one installed was defective and Summit [redacted] warrantied the part and returned the vehicle to the customermiles later the Trans Fault light came back on, now with DTC [redacted] for trans tempDiagnosis lead to the thermostatic valve (external to the transmission)Customer declined the second repair and was not charged! These are different problems and different repairsThe car was at an Independent Shop prior to coming to Summit [redacted] and codes were erasedDealer could only diagnosis the current DTC's and those have not returned.My service advisor did admit to telling the customer the part replaced was covered year unlimited miles and in fact it is only covered year unlimited milesI told the customer Summit [redacted] will warranty the part replaced for the yearsCustomer was not told the entire transmission would be under warranty As to the parts pricing, it is to the discretion on the dealer to bill parts at or above MSRP and is common practice within the industryCustomer was charges $for the parts and MSRP was $I will provide the signed Accounting Copy to the Revdex.com if requested
Brakes went out in FPlatinum hours from homeThe truck was towed to Summit Ford Wednesday morning They don't expect to be able to fix it until the following week When I told them we had to leave for home prior to that they suggested I rent a car, drive home hours, drive back when it is ready and then drive back home another hours