Judd & Black

Based on business needs we were forced to eliminate Saturday serviceWe apologize for any inconvenience or frustration this has causedI see that the customer has scheduled a service call for Friday September 25thWe will do our best to repair the malfunctioning unit quickly and efficiently.?

Many of the claims made in the complaint are untrueI have attached a time-line, summary and supporting documents involving this issueA few important items to point outWe never sold, delivered or installed the original washer or any type of extended warranty as they have claimedWe went
to the manufacture, Electrolux, on behalf of the ***'s and used our relationship and credibility to obtain them a brand new washing machineIn addition we delivered and installed the brand new machine free of chargeIt is important to note that all of this was done for a washer that was originally purchased in When we did the delivery of the new machine we clearly documented, as is standard practice for our delivery teams, "no damage to appliance or customer property" the receiving party signed the delivery documentWe have gone to great expense in our attempts to satisfy the ***'s, doing far more than most companies wouldThis was done in the spirit of customer service, something our company holds precious We have done what we can to assist the ***'s in this matterWe feel we have no responsibility to assist or compensate for the damages they are claiming

Many of the claims made in the complaint are untrueI have attached a time-line, summary and supporting documents involving this issueA few important items to point outWe never sold, delivered or installed the original washer or any type of extended warranty as they have claimedWe went
to the manufacture, Electrolux, on behalf of the ***'s and used our relationship and credibility to obtain them a brand new washing machineIn addition we delivered and installed the brand new machine free of chargeIt is important to note that all of this was done for a washer that was originally purchased in When we did the delivery of the new machine we clearly documented, as is standard practice for our delivery teams, "no damage to appliance or customer property" the receiving party signed the delivery documentWe have gone to great expense in our attempts to satisfy the ***'s, doing far more than most companies wouldThis was done in the spirit of customer service, something our company holds precious We have done what we can to assist the ***'s in this matterWe feel we have no responsibility to assist or compensate for the damages they are claiming

I have attached a response as requested. Bob L***PresidentJudd & Black Appliance425-258-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** PLEASE FIND OUR RESPONSE AS FOLLOWS:ON OR ABOUT, JUDD & BLACK, TECHNICIAN, TIM, REPAIR THE MULTIPLE FAIL WASHER, CURRENTLY REPLACE, TIM WAS HAND DELIVERED WARRANTY ON THE UNIT - WHICH TIM REPLACE DRAIN VALVE, AND LEFT, THIS UNIT DID NOT WORK, JUDD AND & BLACK KEEPING BILLING ***, DOLLARS, BILL, WHICH THE REPAIR WAS NOT SATISFACTORY, *** REPORTED THE LAST REPAIR ON OR ABOUT SEPT07,2017, WAS NOT SATISFACTORY, JUDD AND BLACK KEEPING SENDING THE SERVICE CHARGE OF DOLLARS. *** - DECIDED TO IGNORED THE REPEATED BILL, *** - WHO HAS ATTENDED EMERGECY FLOOD REPAIR 2013, TO AVOID GREATER DAMAGE OF LAUNDRY *** LAUNDRY ROOM, AND FOLLOWED WITH ELECTROLUX, KINDLY REQUEST FROM JUDD AND BLACK, HAND DELIVERY WARRANTY LETTER FROM ELECTROLUX, ON OR ABOUT SEPT07,2017, TO TIM JUDD AND BLACK TECSERVCE REPAIR THE FRIGGEDIRE WASHER DOA - DEAD ON ARRIVAL ON 2013, SINCE THEN NO SERVICE TO THIS FAULTY UNIT TO LAST DATE OF REPAIR BY TIM, SERVICE TEC, JUDD AND BLACK,K, SINCE ***, LACK OF COMMUNICATION SEEK HELP FROM ***, WHO HAS GENERAL REPAIR MULTI - PRODUCTS, ALDERGROVE BC WHO HAS EXPERIENCES IN THIS MATTER FOR OTHERS OFFERED TO RESOLVE THIS ISSUE FOR ***. MRJEFF S*** - FINALLY - START TO COMMUNICATE WITH POSITIVE MANNER AND ACCEPTED TO RESOLVE THE ISSUE AND DAMAGES, NOW IT IS PENDING FOR ESTIMATE OF THE DAMAGE DONE TO THE FLOOR, *** LAUNDRY ROOM. ON JAN29, 2018, *** PRESENCE JUDD AND BLACK HAS DELIVERED THE NEW ELECTROLUX, WASHER, THE DELIVERY CREW FURTHER DAMAGE THE LAUNDRY FLOOR, AND PICS HAS TAKEN OF THE LAST DAMAGE AND IT IS WITH THE CONTRACTOR, AND *** LAB TOP, FOR INFORMATION, AND IT WAS ALSO MADE AVAILABLE TO MRS*** - SINCE THE LAUNDRY ROOM NOW NEED TO REPAIR, THE RECENT DAMAGE DONE BY JUDD AND BLACK DELIVERY AND INSTALLER MAY NOT A ISSUE, SINCE THE CONTRACTOR WILL FIX THE FLOOR, AND WE NEED TO SEND THE COTE TO MRJEFF S*** AND COPY TO Revdex.com. IF THE WASHER HAS NOT CAUSE THE DAMAGE TO THE *** LAUNDRY ROOM THERE IS NO REPLACEMENT, AND THIS ALSO NEED TO SUBSTANTIATE THE LETTERPROVIDED TO TIM - SERVICE TEC, JUDD AND BLACK. WE SEEK FULL REPAIR AS PER CONTRACTOR, AS MR S*** AGREED WHEN *** HAS REPORTED AND MR S*** WAS IN CO-OPERATION, WHAT THE MERCHANT, JUDD AND BLACK WE DO NOT AGREE AND WOULD REQUEST TO RESOLE THIS ISSUES OF DAMAGES, INCLUDING THE LAST DELIVERY JAN29,2018, COPY OF THE DIRT AND FLOOR DAMAGE PICS AVAILABLE TO Revdex.com AND MRS*** FOR THE RECORD. THE ABOVE IS SHORT AND WOULD NOT GO FURTHER THEN TO RESOLVE IN GOOD FAITH AS MRS*** AGREED. KIND REGARDS *** *** *** *** *** *** *** *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** PLEASE FIND OUR RESPONSE AS FOLLOWS:ON OR ABOUT, JUDD & BLACK, TECHNICIAN, TIM, REPAIR THE MULTIPLE FAIL WASHER, CURRENTLY REPLACE, TIM WAS HAND DELIVERED WARRANTY ON THE UNIT - WHICH TIM REPLACE DRAIN VALVE, AND LEFT, THIS UNIT DID NOT WORK, JUDD AND & BLACK KEEPING BILLING ***, DOLLARS, BILL, WHICH THE REPAIR WAS NOT SATISFACTORY, *** REPORTED THE LAST REPAIR ON OR ABOUT SEPT07,2017, WAS NOT SATISFACTORY, JUDD AND BLACK KEEPING SENDING THE SERVICE CHARGE OF DOLLARS. *** - DECIDED TO IGNORED THE REPEATED BILL, *** - WHO HAS ATTENDED EMERGECY FLOOD REPAIR 2013, TO AVOID GREATER DAMAGE OF LAUNDRY *** LAUNDRY ROOM, AND FOLLOWED WITH ELECTROLUX, KINDLY REQUEST FROM JUDD AND BLACK, HAND DELIVERY WARRANTY LETTER FROM ELECTROLUX, ON OR ABOUT SEPT07,2017, TO TIM JUDD AND BLACK TECSERVCE REPAIR THE FRIGGEDIRE WASHER DOA - DEAD ON ARRIVAL ON 2013, SINCE THEN NO SERVICE TO THIS FAULTY UNIT TO LAST DATE OF REPAIR BY TIM, SERVICE TEC, JUDD AND BLACK,K, SINCE ***, LACK OF COMMUNICATION SEEK HELP FROM ***, WHO HAS GENERAL REPAIR MULTI - PRODUCTS, ALDERGROVE BC WHO HAS EXPERIENCES IN THIS MATTER FOR OTHERS OFFERED TO RESOLVE THIS ISSUE FOR ***. MRJEFF S*** - FINALLY - START TO COMMUNICATE WITH POSITIVE MANNER AND ACCEPTED TO RESOLVE THE ISSUE AND DAMAGES, NOW IT IS PENDING FOR ESTIMATE OF THE DAMAGE DONE TO THE FLOOR, *** LAUNDRY ROOM. ON JAN29, 2018, *** PRESENCE JUDD AND BLACK HAS DELIVERED THE NEW ELECTROLUX, WASHER, THE DELIVERY CREW FURTHER DAMAGE THE LAUNDRY FLOOR, AND PICS HAS TAKEN OF THE LAST DAMAGE AND IT IS WITH THE CONTRACTOR, AND *** LAB TOP, FOR INFORMATION, AND IT WAS ALSO MADE AVAILABLE TO MRS*** - SINCE THE LAUNDRY ROOM NOW NEED TO REPAIR, THE RECENT DAMAGE DONE BY JUDD AND BLACK DELIVERY AND INSTALLER MAY NOT A ISSUE, SINCE THE CONTRACTOR WILL FIX THE FLOOR, AND WE NEED TO SEND THE COTE TO MRJEFF S*** AND COPY TO Revdex.com. IF THE WASHER HAS NOT CAUSE THE DAMAGE TO THE *** LAUNDRY ROOM THERE IS NO REPLACEMENT, AND THIS ALSO NEED TO SUBSTANTIATE THE LETTERPROVIDED TO TIM - SERVICE TEC, JUDD AND BLACK. WE SEEK FULL REPAIR AS PER CONTRACTOR, AS MR S*** AGREED WHEN *** HAS REPORTED AND MR S*** WAS IN CO-OPERATION, WHAT THE MERCHANT, JUDD AND BLACK WE DO NOT AGREE AND WOULD REQUEST TO RESOLE THIS ISSUES OF DAMAGES, INCLUDING THE LAST DELIVERY JAN29,2018, COPY OF THE DIRT AND FLOOR DAMAGE PICS AVAILABLE TO Revdex.com AND MRS*** FOR THE RECORD. THE ABOVE IS SHORT AND WOULD NOT GO FURTHER THEN TO RESOLVE IN GOOD FAITH AS MRS*** AGREED. KIND REGARDS *** *** *** *** *** *** *** *** ***

We attempted to repair the customers applianceThrough the process we made several trips, installed several parts and worked with the manufactures technical support in hopes of solving the issue and correcting the malfunctionUnfortunately we were unsucessfullI have spoken to Mr*** and we
have agreed on a resolution to this matter.

Based on business needs we were forced to eliminate Saturday serviceWe apologize for any inconvenience or frustration this has causedI see that the customer has scheduled a service call for Friday September 25thWe will do our best to repair the malfunctioning unit quickly and
efficiently.

I have attached a response as requested.? ? Bob L***PresidentJudd & Black Appliance425-258-2591?

We attempted to repair the customers appliance. Through the process we made several trips, installed several parts and worked with the manufactures technical support in hopes of solving the issue and correcting the malfunction. Unfortunately we were unsucessfull. I have spoken to Mr. [redacted] and we...

have agreed on a resolution to this matter.

Based on business needs we were forced to eliminate Saturday service. We apologize for any inconvenience or frustration this has caused. I see that the customer has scheduled a service call for Friday September 25th. We will do our best to repair the malfunctioning unit quickly and...

efficiently.