Jude's Custom Exhaust & Auto Repair, LLC

The original repair on [redacted] 2007 Relay Van was completed on 2/19/16.  We installed a rebuilt transmission with approval from her. We towed it into our shop and it didn't operate correctly it came in with shifting issues. The replacement of the transmission fixed the shifting...

issue.  She paid for the transmission up front, which is required by our shop to pay for expensive parts and the remaining balance upon completion of repair.  She paid the balance with a check which was returned for NSF.  The returned check was taken care of on 3/2/16.  On 3/7/16 we towed the van in with her stating she thought it was a trans. problem.  There was a wire that had come unplugged so we reconnected the wire. She called for an update on vehicle and spoke to Jude. She wanted a price on a tune up because we told her it needed one. It had the original spark plug wires on it. J[redacted] told her about the loose wire and that would fix trans issue but it still needed a tune up. She told J[redacted] to go ahead and do the tune up while it was there. We did the tune up as she had asked us to.  She then called to see if it was ready and said the tune up was too much and she didn't have the money.  She ask if she could pick it up and make a payment on Friday.   I (D[redacted]) explained to her.the repairs had to be paid in full before the vehicle is permitted to leave our lot.  She didn't seem very happy that I wasn't going to allow them to charge the services.  [redacted] has been a customer for many years and was previously permitted to charge the service and make payments.  In today's economy, we have stopped allowing customers to charge unless using a credit card.  It's not a personal attack, just a business decision.  Her brother came into the shop to pay for the repairs and was nasty to the office help.  I'm declining any refund, we did what she asked with her approval. We base our hourly shop rate by All Data labor guide, which is a top national labor guide used by most shops. Thanks you![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] , I DON'T AGREE WITH THEIR RESPONSE. I THINK THEY SHOULD A LEAST GIVE ME THE DIFFERENCE BETWEEN WHAT THEY CHARGED WHICH WAS 500.OO, AND I CALLED ANOTHER GARAGE THEY WAS ONLY GONNA CHARGE 365.00 THEY DID NOT CALL AND GIVE ME A PRICE BEFORE THEY DONE IT, SO I DIDN'T HAVE THE OPTION TO PAY THEM OR TAKE IT SOMEWHERE CHEAPER.