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Judicial Recovery Systems Inc

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Reviews Judicial Recovery Systems Inc

Judicial Recovery Systems Inc Reviews (2)

Initial Business Response /* (1000, 5, 2015/10/13) */
The vehicle was towed because it did not have a resident or visitor parking pass. Our job is to patrol the parking lots from 11pm -6am as contracted with the Kennington Homeowner Association and the Property Management Company (Prominent...

Property Management) It is not our responsibility to post parking rules and regulations as we do not govern these, we enforce the parking rules and regulation set fourth by the above mentioned organizations, to ensure parking is at its best for the residents. The rules and regulations are given to residents when they move in, along with all the other rules for living in the community. Our signs are posted at the entrance(s)of all buildings, as required by the Illinois Commerce Commission. Our signs provide information for vehicle owners to claim and pay for their towed vehicle, again as required by law. Her complaint needs to be directed to the owner she rented from obviously they did not inform the resident of the parking rules which have been in place for 10 years or better. I will not return the tow fee because we did our job.

Initial Business Response /* (1000, 14, 2015/08/11) */
[redacted]Document Attached[redacted]
First I just got the email from an old email account and never did I receive this complain via US Mail. I take these complaints very seriously and apologize I did not get the opportunity to reply. I want to reply at...

this time if it is possible, if not I understand but want to respond to Ms. [redacted]'s complaint:
I understand her frustration but we are hired to patrol the lot 24/7 and enforce the parking rules as stated. I have attached a copy of the rules pertaining to placement of parking permits and visitor passes, please see item #5 under "Guidelines" This vehicle was towed during the night, the drivers do not search a car with a flashlight to find a pass, if it is not displayed properly we must tow it. The likelihood of it falling is rare, the vehicle would not have been towed if the pass was hung on the mirror. I sincerely hope I am still am able to respond to the complaint and again apologize I did not see the email until today. My past record will show I always respond and take these complaints seriously. Please advise at your earliest convenience. Please email me at [redacted]@aol.com or if you prefer you can call at XXX-XXX-XXXX or my cell at XXX-XXX-XXXX

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Address: 765 Villa St, Elgin, Illinois, United States, 60120-8004

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