Initial Business Response / [redacted] (1000, 14, 2015/08/11) */ ***Document Attached [redacted] First I just got the email from an old email account and never did I receive this complain via US MailI take these complaints very seriously and apologize I did not get the opportunity to replyI want to reply at this time if it is possible, if not I understand but want to respond to Ms [redacted] 's complaint: I understand her frustration but we are hired to patrol the lot 24/and enforce the parking rules as statedI have attached a copy of the rules pertaining to placement of parking permits and visitor passes, please see item #under "Guidelines" This vehicle was towed during the night, the drivers do not search a car with a flashlight to find a pass, if it is not displayed properly we must tow itThe likelihood of it falling is rare, the vehicle would not have been towed if the pass was hung on the mirrorI sincerely hope I am still am able to respond to the complaint and again apologize I did not see the email until todayMy past record will show I always respond and take these complaints seriouslyPlease advise at your earliest conveniencePlease email me at [redacted] @aol.com or if you prefer you can call at XXX-XXX-XXXX or my cell at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 14, 2015/08/11) */ ***Document Attached [redacted] First I just got the email from an old email account and never did I receive this complain via US MailI take these complaints very seriously and apologize I did not get the opportunity to replyI want to reply at this time if it is possible, if not I understand but want to respond to Ms [redacted] 's complaint: I understand her frustration but we are hired to patrol the lot 24/and enforce the parking rules as statedI have attached a copy of the rules pertaining to placement of parking permits and visitor passes, please see item #under "Guidelines" This vehicle was towed during the night, the drivers do not search a car with a flashlight to find a pass, if it is not displayed properly we must tow itThe likelihood of it falling is rare, the vehicle would not have been towed if the pass was hung on the mirrorI sincerely hope I am still am able to respond to the complaint and again apologize I did not see the email until todayMy past record will show I always respond and take these complaints seriouslyPlease advise at your earliest conveniencePlease email me at [redacted] @aol.com or if you prefer you can call at XXX-XXX-XXXX or my cell at XXX-XXX-XXXX