Judson's Brick & Block Masonry

Our basic warrant has a once a year on site service inspectionDuring that appointment we do necessary repairsUnless there is an emergency and wall collapse because of faulty workThis warrant only covers damage work cause by materials installed incorrectlyDoes not
cover any damages cause by nature or accidents*** *** has used her service calls for and can make a new appointment for at anytime as long as weather permitMust be a dry day over degrees outsideI spoke to *** several of times and she has been very unreasonable and rudeI explained to her that I could not give a new appointment but would stop by on my own free time to check everything outWhen I stopped by I did not see anything that needed immediate attentionThe cracks in wall are minor and the pillar was still attachedI received a text message from client threatening to sue me for fraudI explained to her that the cracks in wall was not serious enough for an emergency repair, but I will see if I could make some kind of arrangements to do it on my free timeThen she got very rude about me coming to her house when she wasn’t home and warn me to never do that againI was very offended to hear her say that because I have worked at her home several time when no one was homeWe take pride in our work and stand by our warrantyJ.B & Bwill be more than happy to repair this wallShe can contact me and set a appointment for J.B& B truly apologize for the confusion and we thank you for your patience Sincerely, Judson K*** **, president

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJudson still refuses to admit that the crack problems are from design failure not weather relatedI will schedule an appointment with himHe is mad I insulted his work but I am out thousands of dollars worth of wall that will not withstand the test of time because it is not designed (not enough cores poured and no anchor to hill)to hold up to the pressure of the soil it is supposed to hold back! I have every right to be upsetI will use my yearly repairs until they are up and then I will have to hire someone else to do the job right