Ms. [redacted] took the word from an employee not the owner on when her refund check would be here. Mr. [redacted] told me he had ask his accountant to cut Ms. [redacted] her check. However when he told us when it would be ready, Ms....
[redacted] was called and told her her check would be here on the 15th. She came in and pick up her check and said Thank You and left. Typically the account issues checks once a month. I then sent her this email to let her know that during this time I had not charged her the monthly tuition until she got her check. But when I did it was declined. When Ms. [redacted] came and spoke with us on the 31st of August, she took her cancellation form with her and did not give it to us due to waiting on the 11th which was told to her. On the 11th she filled this complaint immeadeatly. Her husband sent an email as well to cancel and I told him I would take care of it without their form. Mr. [redacted] did come by and pay their tuition by check on the 17th I believe of September. This was actually all a complete misunderstanding over an email due to some students misbehaving in a cheer class and the coach not wanting them to be hurt, so she stopped class that evening. She sent every parent an email and explained why she did this. Ms. [redacted] has received her refund and been resolved and dropped from our program and this case should be closed. Ms. [redacted] is a very friendly lady and I hate this happened and it went to this extreme. In 30 years of business Mr. [redacted] said he has never had a complaint filed and felt this could have been handled differently. If you feel you have any more questions, feel free to contact us at anytime. Thank YouManagementRe: September Tuition
From:
[redacted]Add to Contacts
Sent:
Wed, 16 Sep, 2015 at 6:57 pm
To:
[redacted]@juergensgym.com
Cc: [email protected]
[redacted],
I
am sorry for the misunderstanding. I wanted to proceed with the class
cancellation notification letter that was filled out 8/31/15. After Ms.
Ronette spoke with Juergen, I was told the refund would be issued by
9/11/15 at the latest. When this didn't happen, it was clear that our
business was not valued.
There have been no changes to the account that should be on file.
If you need a copy of of the cancellation form let me know and I will get a copy to you.
Thanks!
[redacted]Sent from my iPad
On Sep 16, 2015, at 12:48 PM, [redacted]@juergensgym.com wrote:
Hi [redacted],
We
held off on charging your credit card for Septembers tuition until
Juergen issued you your refund check. However it is being declined for
$96.00
for this month. Would you please call me at your convenience or stop by
the front desk and see me so we can take care of this now that
everything is back to normal. I do appreciate your understanding and
help in this matter with me personally.
Have a great Day!
Ms. [redacted] took the word from an employee not the owner on when her refund check would be here. Mr. [redacted] told me he had ask his accountant to cut Ms. [redacted] her check. However when he told us when it would be ready, Ms....
[redacted] was called and told her her check would be here on the 15th. She came in and pick up her check and said Thank You and left. Typically the account issues checks once a month. I then sent her this email to let her know that during this time I had not charged her the monthly tuition until she got her check. But when I did it was declined. When Ms. [redacted] came and spoke with us on the 31st of August, she took her cancellation form with her and did not give it to us due to waiting on the 11th which was told to her. On the 11th she filled this complaint immeadeatly. Her husband sent an email as well to cancel and I told him I would take care of it without their form. Mr. [redacted] did come by and pay their tuition by check on the 17th I believe of September. This was actually all a complete misunderstanding over an email due to some students misbehaving in a cheer class and the coach not wanting them to be hurt, so she stopped class that evening. She sent every parent an email and explained why she did this. Ms. [redacted] has received her refund and been resolved and dropped from our program and this case should be closed. Ms. [redacted] is a very friendly lady and I hate this happened and it went to this extreme. In 30 years of business Mr. [redacted] said he has never had a complaint filed and felt this could have been handled differently. If you feel you have any more questions, feel free to contact us at anytime. Thank YouManagementRe: September Tuition
From:
[redacted]Add to Contacts
Sent:
Wed, 16 Sep, 2015 at 6:57 pm
To:
[redacted]@juergensgym.com
Cc:
[email protected]
[redacted],
I
am sorry for the misunderstanding. I wanted to proceed with the class
cancellation notification letter that was filled out 8/31/15. After Ms.
Ronette spoke with Juergen, I was told the refund would be issued by
9/11/15 at the latest. When this didn't happen, it was clear that our
business was not valued.
There have been no changes to the account that should be on file.
If you need a copy of of the cancellation form let me know and I will get a copy to you.
Thanks!
[redacted]Sent from my iPad
On Sep 16, 2015, at 12:48 PM, [redacted]@juergensgym.com wrote:
Hi [redacted],
We
held off on charging your credit card for Septembers tuition until
Juergen issued you your refund check. However it is being declined for
$96.00
for this month. Would you please call me at your convenience or stop by
the front desk and see me so we can take care of this now that
everything is back to normal. I do appreciate your understanding and
help in this matter with me personally.
Have a great Day!
[redacted] Belmore
Office Manager
Juergen's Gymnastics
281-913-1951
[redacted]@juergensgym.com