Mr. [redacted] brought his diesel pickup in for service on 12/28/2017 with a concern of having low power. We worked the vehicle into our full schedule promptly beings it was towed in and [redacted] was trying to get back home to New Jersey. We drove [redacted] to and from his local residence because...
of our full schedule. During our testing we retrieved multiple codes to follow but once the vehicle was warmed up in our shop, the vehicle ran normally. We performed preliminary checks and cleared the codes out notifying [redacted] that we did not fix anything at this time. He decided to take the vehicle knowing there were no parts replaced. The next day [redacted] had the vehicle towed back to us with the same issue. At this time he told us that he filled the truck with #2 diesel fuel which lead us to believe the fuel had gelled up in the subzero temperatures. We suggested that we drain the fuel, replace the fuel with #1 diesel and change the fuel filters. We performed those services but the vehicle continued to run rough. Our testing led us to replace the #3 fuel injector. The dealership then notified [redacted] and he opted to have the fuel injector replaced. The vehicle then ran good after the repair and [redacted] left the dealership.
Mr. [redacted] brought his diesel pickup in for service on 12/28/2017 with a concern of having low power. We worked the vehicle into our full schedule promptly beings it was towed in and [redacted] was trying to get back home to New Jersey. We drove [redacted] to and from his local residence because...
of our full schedule. During our testing we retrieved multiple codes to follow but once the vehicle was warmed up in our shop, the vehicle ran normally. We performed preliminary checks and cleared the codes out notifying [redacted] that we did not fix anything at this time. He decided to take the vehicle knowing there were no parts replaced. The next day [redacted] had the vehicle towed back to us with the same issue. At this time he told us that he filled the truck with #2 diesel fuel which lead us to believe the fuel had gelled up in the subzero temperatures. We suggested that we drain the fuel, replace the fuel with #1 diesel and change the fuel filters. We performed those services but the vehicle continued to run rough. Our testing led us to replace the #3 fuel injector. The dealership then notified [redacted] and he opted to have the fuel injector replaced. The vehicle then ran good after the repair and [redacted] left the dealership.