Juice Masters Perfectly Healthy

We have been working to resolve [redacted] ***'s issueOur resolve has been that we have tested the machine, the motor works, we checked the twin gears and they work, we even provided completely new twin gears and the machine tested fineWe are a company that takes pride in /> satisfying our customers, we don't agree that the machine is defective; however, we do wish to resolve this issue with [redacted] *** We would like to offer a 50% return from what it originally cost her- we ask that she return the machine prior to our refunding her, and that the unit is completely cleaned and detailedThe machine showed signs of stains or rusting when we received it for testingShe paid $so we would offer her funds of $ We would pay this amount via a wire transfer into her bank account once she agrees and we do wish her well Yours for better health, [redacted] COO Juicemaster LTD Hughes, Suite Irvine, CA [redacted] Director US Sales Juicemaster Hughes, Suite Irvine, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have been working to resolve [redacted]'s issue. Our resolve has been that we have tested the
machine, the motor works, we checked the twin gears and they work, we even provided
completely new twin gears and the machine tested fine. We are a company that takes pride in
/>
satisfying our customers, we don't agree that the machine is defective; however, we do wish to
resolve this issue with [redacted].
We would like to offer a 50% return from what it originally cost her- we ask that she return the
machine prior to our refunding her, and that the unit is completely cleaned and detailed. The
machine showed signs of stains or rusting when we received it for testing. She paid $999 so we
would offer her funds of $499.50.
We would pay this amount via a wire transfer into her bank account once she agrees and we do
wish her well.
Yours for better health,
[redacted]
COO Juicemaster LTD
6 Hughes, Suite 110
Irvine, CA 92618
[redacted]
Director US Sales Juicemaster
6 Hughes, Suite 110
Irvine, CA 92618

Review: I purchased a Super Angel 5500 juicer from Juice Master in May 2012. I started having problems with the juice around November or December 2013. The juicer was not juicing as it normally did in that the juice kept on overflowing from the feeding [redacted]te so the juice time took about four times longer than it did before and the pulp was much wetter than before. I had to wait for the juice to drain from the feeding [redacted]te before each feed to juice. I emailed the manufacturer and the manufacturer responded by saying that I needed to wash the unit after each use. The fact is that I religiously washed the unit after each and every use. I tried several more emails but the manufacturer never did respond. I contacted Juicemaster around March 2014 and several months of back and forth they told me that they would refund me the entire amount because they no longer sell the unit and that I should ship back the entire unit to their CA office. I shipped my unit back and was told subsequently that I will not receive a refund but that they will fix it instead. I was [redacted]oyed and frustrated because I went out and purchased another juicer thinking that a refund was forthcoming. However, that was not the case. I waited patiently for Juicemaster to fix my unit. After about a month passed since they had possession of my unit they called and told me that they replaced the grinding gears and that the unit was tested and is now in working condition. I received my unit last week (August 12th) and tried to juice as I normally would. The juicer is still defective. The problem with the overflow never did get fixed. Had someone at Juicemaster tested the juicer by trying to juice as one would they would have seen that the juicer is not functioning as it should. It appears to me that someone must have turned on the machine and when they heard the machine turned on they assumed that it was working. The unit costs approx.$1,000 so to have it break down in about 1 and 1/2 year is unreasonable.Desired Settlement: The desire settlement can either be a refund ( I would entertain partial refund), replacement or fix the unit to get it operating as it should.

Business

Response:

We have been working to resolve [redacted]'s issue. Our resolve has been that we have tested the

machine, the motor works, we checked the twin gears and they work, we even provided

completely new twin gears and the machine tested fine. We are a company that takes pride in

satisfying our customers, we don't agree that the machine is defective; however, we do wish to

resolve this issue with [redacted].

We would like to offer a 50% return from what it originally cost her- we ask that she return the

machine prior to our refunding her, and that the unit is completely cleaned and detailed. The

machine showed signs of stains or rusting when we received it for testing. She paid $999 so we

would offer her funds of $499.50.

We would pay this amount via a wire transfer into her bank account once she agrees and we do

wish her well.

Yours for better health,

COO Juicemaster LTD

6 Hughes, Suite 110

Irvine, CA 92618

Director US Sales Juicemaster

6 Hughes, Suite 110

Irvine, CA 92618

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,