Juice Press

Review: I placed an order for myself that equaled to $30 and included 3 items. After waiting over a hour the order finally came and to my dismay it was messed up. I called the shop to ask that they send me the correct items, they agreed that they would. After waiting over another hour I called again and they said it would be here in 10mins. Wrong again! Long story short it took 2 more hours and 3 calls later for the correct order to be delivered. During that time I was supposed to be refunded for the inconvenience, instead I was charged $20 more, totaling to $50 for an order that was late and missing an item. The manager I spoke with hung up on me and never sent me a confirmation that I was going to be credited back! The worst customer service I have ever experienced and I will never come here again especially since they stole $50 of my hard earned money!!!*Note I included a picture of the original receipt with the items I ordered. After I was not given one of the items I was told someone would come back to deliver it and I would not be charged, instead she charged me an additional $21.34.Desired Settlement: I would like to be refunded for the money I was charged.

Business

Response:

The initial complication on this order was that the pie the customer actually wanted was not added to the system yet. Therefore a pie of the same price was listed and cust. service included in the notes that the actual pie of choice be added to the order instead. This did not happen. Once the customer called to inform us of this the correct pie was sent out. The customer then received a refund for the pie alone, the misunderstanding occurred when the customer thought she was charged again when in fact the original charge was cancelled and the corrected charge was processed. We reviewed the Customer Service log and saw that they did their best to explain multiple times via phone and email to the customer what had occurred. I myself contacted the customer personally by phone and apologized for any inconvenience the process may have caused her and provided her with my personal contact information should she have any issues with her order in the future. She also informed me that upon speaking with her bank they told her the funds would be back in her account by today (8/**/13) Overall upon speaking to the customer she seemed more upset that she had not received free items and only received a refund for the complications.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,